Hiley Mazda of Hurst

The Internet Manager Tam Phan says one thing and then does something else...he is miss leading in the way he sales car and would not buy another one from him. You need to double check all the figures he does something else...he is miss leading in the way he sales car and would not buy another one from him. You need to double check all the figures he's showing you he'll direct your attention to what he wants you to see without telling you the truth. DOUBLE CHECK EVERYTHING HE SAYS..... More

My car buying experience was not so bad. Kelso was great in listening to what I wanted and pointing out the features that I would like. He knew I didn't like long drawn out sales pitches so he kept his foc in listening to what I wanted and pointing out the features that I would like. He knew I didn't like long drawn out sales pitches so he kept his focused and tailored for me. Great guy! Joe was quick on the money end. He explained everything. I LOVE my new Mazda 3! More

THE sales named Darrren was a great guy! who worked very hard to get my deal done. But DO NOT! I REPEAT DO NOT BY ANY USED CARS FROM THESE GUYS EVER. TWO WEEKS AFTER I BOUGHT MY VEHICLE EVERYTHING BROKE DOW hard to get my deal done. But DO NOT! I REPEAT DO NOT BY ANY USED CARS FROM THESE GUYS EVER. TWO WEEKS AFTER I BOUGHT MY VEHICLE EVERYTHING BROKE DOWN ON IT. I TOOK IT BACK UP THERE AND THEY SAID YOU ARE ON YOUR OWN SORRY CHARLIE!! THE USED CARS SUCK UP THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Kelso was extremely quick at getting back with me. He was exceptionally honest and found exactly what I was looking for. The online website he recommended was user friendly. I highly recommend calling and exceptionally honest and found exactly what I was looking for. The online website he recommended was user friendly. I highly recommend calling and booking an appointment with Kelso today!!! You will not be disappointed with the customer service and Mazda vehicle you purchase. More

This dealership goes above and beyond to make your buying experience a good one. Kelso and Mike did a good job of helping even after the sale to show me how to work all the buttons on my car :) I have to men experience a good one. Kelso and Mike did a good job of helping even after the sale to show me how to work all the buttons on my car :) I have to mention Glenn because he helped me to get CX5 I really wanted! He is a very knowledgeable sales person. The whole team Rocks! I recommend this dealership highly. Charlie should be proud of his employees. Happy employees equal happy customers. The finance manager was great got me a fantastic rate. Seems to be a well run"ship" the employees are having fun and make what would normally be a daunting task enjoyable. Best dealer I have worked with in many deals. Look forward to the next sale. More

Wonderful experience working with these guys. Really great price and very happy with the vehicle. Drove from Weatherford because of the price and the whole experience was worth it. I recommend Hiley Maz great price and very happy with the vehicle. Drove from Weatherford because of the price and the whole experience was worth it. I recommend Hiley Mazda, Kelsey Cagle and Mike Schumann. More

I like most people had already researched the internet and had a good idea of the value of my trade and the price of the 2012 Mazda 3 I was looking to purchase. My first stop was Hiley Mazda in (Arlington and had a good idea of the value of my trade and the price of the 2012 Mazda 3 I was looking to purchase. My first stop was Hiley Mazda in (Arlington) because of its proximity to where I work. All was well until the the sales manager named Seth got involved. He gave me a good value for our trade, but he evidently enjoys playing the new car game ( he plays hardball) with the price of the new car. I gave him a chance to come back with a lower price and he stood his ground. I just walked out. My time is too valuable to play car games. The next morning checked my email and had an email from Mike Shumann at Hiley Mazda in (Hurst). The offer was for the same model and equipment of the Mazda 3 and was priced considerably less than his counterpart in Alington and a little lower than my research had suggested was fair. We drove to Hurst met with Mike and told him the our trade had already been appraised at the Arlington location he agreed to accept that appraisal. Absolutely NO car games at the Hurst location, the experience was pleasant and quick. We love our 2012 Mazda 3, we are Hiley satisfied :)! I don't know how the two dealerships with the same name can be so different . So, if you enjoy playing new car games Hiley Mazda in Arlington is your place. If not Hiley Mazda in Husrt is where you need to go! To be fair, we bought a Mazda Miata from the Arlington location years ago and it was a pleasant experience. More

Mike Shoeman told me he would get me into a car and he made it happen. His customer service was above outstanding. He put us in the right car at a affordable price. I tell all my friends that if it is a m made it happen. His customer service was above outstanding. He put us in the right car at a affordable price. I tell all my friends that if it is a mazda you want or just any used car. Go to Hiley mazda of Hurst and ask for Mike Shoeman. He will take real good care of you. Brian Gaines More

Be ware that Hiley Mazda will screw you , i recently bought a car from here my experience was not so great. I had a trade in which i still owed money on they did a car fax and found that my car had had bought a car from here my experience was not so great. I had a trade in which i still owed money on they did a car fax and found that my car had had damage in the past that i was not aware of so they affored me way less than my pay off,(7000 pay off being 11600)saying they could not even sell the car in their dealer ship and that they would have to send it to an auction (making it seem as if my car was worth nothing.) They also started off with an extremely high interest rate with high payment and 4Grand down.( we origanlly planned on putting only 2Grand down, but they insisted they could not get us in the new car for 2 Grand but they could get us in the more expensive car for 2 Down) (this didnt make sense, how is it they can get you in the more expensive care with less down ) We drove home in the new car but hadnt signed all the paperwork. The next day we decided that we didnt want the deal ,( didnt seem right) being that the payment was extremely high and they offered 4500 less on my car than i owed. We took the car back and what do ya know they gave us 1500 more for my car (still 3 grand less than what my pay off was) and got us a lower interest rate by 60 dollars a month(payment) with only 2 grand down. This place with definitly screw you over.this is how ; I recently went back to sign one last paper and saw my old car there on the lot I was very curious of how much they were selling it for ( i was surprised to see in there because the salesmen said " We cant even sell your car on this lots bacause of the car fax , we will have to send it straight to auction" Well that was a huge lie , the car is for sell on their lot for 13690. They were very friendly up untill they sold the car. Then they said nothing to me not high how are you hows the new car etc... They are smart and know what they are doing and will try to get way more money out of you !!! More

I base my positive rating of my experience purchasing a pre-owned vehicle from Hiley Mazda on several levels: 1. The vehicle - Impeccable quality/condition, modest but very nice selection of luxury & pe pre-owned vehicle from Hiley Mazda on several levels: 1. The vehicle - Impeccable quality/condition, modest but very nice selection of luxury & performance category vehicles (e.g. Mercedes, BMW, Lexus, Audi, etc.) in addition to wide variety of other choices. 2. Pricing - Out of the gate aggressive pricing vs. competition for vehicle I was purchasing (2008 BMW 535i). 3. Sales Agent - Honest, personable, low-pressure, knowlegable of sales process and vehicles. Also, not afraid to let me know when he didn't have an answer, but willing to quickly research and find out. 4. Sales Process - Overall, reletively painless. While we did have some sticking points during the negotion phase, I felt that they team as a whole worked with me the as best they could and they were extremely respectful and non-condensending during the transaction. Also, during closing, while being offered extended warranties, service plans, etc. the finance rep performed his duties with respective pursuasiveness while at the same time knowing how to take "no" as an answer. 5. Post Sale - Entire team was very appreciative of my business, addressed me by name, and overall truly appeared to enjoy what they do for a living. Also, excellent follow-up communications. More