Hiley Mazda of Hurst

Outstanding Service, Great People! After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop for a used vehicle. Ryan Davisson greeted us promptly and was eager to accommodate our every wish. He answered all of our questions and never once presented a pushy sales pitch. We test drove three vehicles and Ryan never seemed in a hurry or impatient. Once we decided on the vehicle we wanted to drive, Ryan completed the required paperwork quickly and then gave us a tour of the dealership. We then moved into the Finance department where we were also treated with respect. Although the process of financing a car can sometimes be laborious, it didn't seem so at Hiley. The Finance Manager (Joe, I think?) worked through several different options for us, and eventually found an incredible interest rate. The overall experience was very pleasant, and the dealership has followed up with us a couple of times to ensure we are happy. We've purchased vehicles in the past, but never with the hospitality and respect that Hiley showed us. We will return when we need our next vehicle! More

A deal so good I drove up 4 hours from Houston I'm a Houston resident and was looking for a new 2016 CX-5 in my area. I found a few but none in the color we wanted. Searching around the state I fou I'm a Houston resident and was looking for a new 2016 CX-5 in my area. I found a few but none in the color we wanted. Searching around the state I found a single CX-5 in the correct color and it was at Hiley Mazda in Hurst. I emailed the dealership to verify they had it and then intended to have my local dealer trade for it down here. I corresponded with Jeremy Williams who simply asked that I hear him out and give their dealership a chance to win our business. We talked over the current arrangement, pricing, and trade-in value that my local dealer was already going to give us. I let him know that whatever price they came up with was going to have to be enough to entice me to drive 4 hours to Dallas to drop off my trade-in and drive 4 hours home with the new car. Long story short I made the drive and it was worth it. Jeremy and his crew beat my local dealer price by a good margin. I was on a tight schedule having to drive an 8 hour round trip to pick up the car and he had everything all sorted out and ready for me to sign when I arrived. Easy in, easy out, and I was off with our new 2016 CX-5. I would also like to thank Joe Parker from the finance department. His chore was to sell some extended warranties and put together all of the financing documents. He didn't get very far as I turned down the warranties and already had outside financing secured at an APR that couldn't be beat. Where he excelled was in NOT wasting both of our time by trying and trying to get me to buy something I didn't want. He was very straightforward, gave me the info I needed to make a decision, and then respected that decision in a professional manner. A big thanks to Jeremy Williams and Joe Parker for making my car buying experience a great one and not making me regret the 4 hour drive from Houston. Let me know when the new Speed3 comes in and I'll make the drive again! -Andrew Balsone More

I had a great experience with Hiley Mazda of Hurst, TX I purchased a Mazda3 i Grand Touring. Absolutley love it. Todd Faulks was my salesman and was very helpful explaining all the electronics and differen I purchased a Mazda3 i Grand Touring. Absolutley love it. Todd Faulks was my salesman and was very helpful explaining all the electronics and differences between the Mazda3 & Mazda6, as I was trying to decide between the two cars. Low pressure environment. In finance, Mike Schumann was very helpful in explaining the financing. Again low pressure environment. It was an enjoyable experience. Highly recommend going to Hiley Mazda of Hurst to buy a car. More

JACOB UNPROFESSIONAL This salesmen lied to me, he said the car I was looking for was available, once I commuted an hour and a half from Frisco. HE WAS NO WHERE TO BE FOUND This salesmen lied to me, he said the car I was looking for was available, once I commuted an hour and a half from Frisco. HE WAS NO WHERE TO BE FOUND. His co-worked then tried to cover it up and said he was in a meeting. WHY WAS HE IN A MEETING WHEN HE HAD AN APPOINTMENT WITH ME AT 9 AM?! Then I was thrown to another car salesmen, but no that wasn't the worst part. The worst part was THE CAR WAS NOT EVEN AVAILABLE! Apparently it was sold late that night, I called JACOB at 7:30 he took my name and number, but did not bother to call me and inform me. I will not be coming back and I do not recommend this place to anyone. The is zero customer service, there is zero management, and there is absolutely zero respect. More

Very good experience I visited several dealerships. I saw a used vehicle i was interested in at Hiley Mazda. Jacob Bass was a great salesperson. I test drove vehicle an I visited several dealerships. I saw a used vehicle i was interested in at Hiley Mazda. Jacob Bass was a great salesperson. I test drove vehicle and Returned few days later to inspect vehicle again. When I wanted to purchase vehicle, Jacob and Mike in finance Dept., did a great job at getting me financed and I got my vehicle I wanted. Friendly professional dealership. My thanks to Hiley Mazda and all involved in my purchase. More

Hiley Mazda is the place to go. See Derek Haynes. Last three cars we have purchased have been from Hiley Mazda. This goes to show that the sales people are so friendly and not pushy like you get at t Last three cars we have purchased have been from Hiley Mazda. This goes to show that the sales people are so friendly and not pushy like you get at the other car dealers. Derek Haynes was no different from the previous two sales people in that he goes over the top. From the sales manager, to the techs in the garage and down to the receptionist at the front you get that feeling of being welcomed, friendly and out standing service. Mazda has been a great car and staff was part of the decision to go back to Hiley Mazda. If you need a Mazda, ask for Derek, he was a great sales person and took care of me 100%. More

best experience my first time buying a car Jacob bass hooked me up and got me into the car i wanted! And gave me a great price great customer service i would definitely recommend hiley mazda i Jacob bass hooked me up and got me into the car i wanted! And gave me a great price great customer service i would definitely recommend hiley mazda if hurst!! mike in finance was great too!! More

Value in Car and Service Working with this dealership has been a great experience for me. I had been in the market for a used car and am new to the area so I did not know much Working with this dealership has been a great experience for me. I had been in the market for a used car and am new to the area so I did not know much about the dealerships in DFW area. I'm so glad I went with Hiley Mazda of Hurst- they were so easy to work with and I got a great little car. More

Mike Schumann & Joe Parker We have bought two cars in the past two years from Hiley Mazda in Hurst and couldn't be happier. We were lucky enough to have Mike Schumann as our sal We have bought two cars in the past two years from Hiley Mazda in Hurst and couldn't be happier. We were lucky enough to have Mike Schumann as our salesman both times. He makes you feel very comfortable and tries to get you the best deal possible- even with low credit scores. When we headed over to finance we met James, who was very helpful and a pleasure to work with. We will never go to another dealership after the kindness that Hiley Mazda / Mike has shown us. Thanks so much! More

Great Showmanship! Showmanship. Me being a newly transplanted New Yorker in Dallas definetly has it's challenges in regards to transportation. I am used to being packed Showmanship. Me being a newly transplanted New Yorker in Dallas definetly has it's challenges in regards to transportation. I am used to being packed on the subways of NYC w/ hundreds of thousands of straphangers on a daily basis. So me being in Dallas got me out of my comfort zone. First of all, you need a steady, reliable vehicle in the metroplex. I went to several dealerships, but felt so naive and uncomfortable especially since this was gonna be a big decision. I've never "had" to buy a car before but "Mazda Mike" made my experience in the decision of buying a new car much more palatable (I always get nervous w/ big purchases). He said he would get my up and running and hours later I pulled out the lot w/ my new Volkswagen Jetta. I couldn't be more pleased w/ the service, hospitality & ease of my experience. I would "Hiley" recommend these guys for your next car purchase. More