Hiley Mazda of Hurst

First Mazda, VERY impressed with Hiley Mazda of Hurst! I have purchased many cars, too many, but Hiley Mazda and their staff may just change how I feel about the process. Bruce, my salesperson, was an expe I have purchased many cars, too many, but Hiley Mazda and their staff may just change how I feel about the process. Bruce, my salesperson, was an expert on the car I was buying which was impressive considering how many changes there were in the interior from the previous model year. He was patient and very helpful on the test drives, yes, on multiple test drives. I never felt pressured or annoyed during the visits to the dealership and no-one at the dealer treated me like I was asking too many questions. All dealerships claim you are part of the family when you buy, with Hiley, I may just believe it. More

Love our CX-5 We had a great experience with sales person Ryan Davisson, he was knowlegable and kind . Dealership was very accommodating and we got a great rate and We had a great experience with sales person Ryan Davisson, he was knowlegable and kind . Dealership was very accommodating and we got a great rate and monthly payment. More

Excellent used car purchase experience! Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short order it was clear that Darren Mitchell and the rest of the used department team proved to be helpful, honest and informative. I never felt any pressure from Darren, and the whole process went smoothly. The car is great,If you're in the market for a new or used vehicle, I highly recommend Darren and Hiley Mazda. Thanks guys! Harry More

Relationship was satisfactory. They do not give consideration for their sales out of the area. They provide a complementary oil change for each new vehicle. If you you are out of th They do not give consideration for their sales out of the area. They provide a complementary oil change for each new vehicle. If you you are out of the area "to bad" as they will not furnish the oil to you to have it done. Expect you to drive 500 miles for a oil change which they know will not happen. Not a game changer but perhaps treat you in other areas where you are at their mercy. More

Got the car I wanted quickly and at the right price! Luke helped me tremendously in searching for a deal on the car I wanted. I was looking for a 2015 Mazda 3, and Luke's expertise in managing internet c Luke helped me tremendously in searching for a deal on the car I wanted. I was looking for a 2015 Mazda 3, and Luke's expertise in managing internet content and listings helped him find the car for me (year, model, color, and trim) quickly. Luke was accessible by phone, email, and in person which made it easy to coordinate with him and time our shopping with his availability. If you are honest and realistic about your price range he can put you in the car you want. I will go to Luke again in the future, as it is hard to find folks in sales who are truthful, and will work on your behalf to get you the best deal. More

Our thanks to Carlton Coote and Rich Longworth - Hiley Mazda My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select the right vehicle for my daughter and there was no hassle or pressure involved. Rich provided reasonable pricing. My daughter did not make a decision quickly as she was looking at numerous cars, yet we were treated very well each time we came back. Her experience went so well and she likes her car so much, we went back this year and purchased a 2016 Mazda6 (this March for my wife) with the same great people and great car buying experience. We did visit a Toyota dealer to look at Camry’s a several times and, although the sales people were very knowledgeable and helpful, most times pressure was applied by the “Manager” at the end of our visit with “What can I do to get you to buy today?” Needless to say, we went back to Carlton and Rich at Hiley Mazda to make the Mazda6 purchase. The Finance Departments obligatory presentation of the various coverage options was a bit tedious as we were ready to take off in the new car as bad weather was coming our way. My next car will be a 2016 Mazda CX5 for me and I will be heading straight back to Carlton and Rich to make that purchase. This will be soon as my current car is a 1999 Corolla. Even though we have had great product experience with both Toyota and Honda, I am ruling out the Rav4 and Honda CRV because of past car buying experiences with Toyota and Honda. We are going back to where we were so well treated. Of course, they have excellent cars as well. Dan Merkel Grapevine, Texas More

Bad Business Practices Went to purchase a Miata that was available for sale on their website. Met with Jacob and test drove the car and liked it. He said good thing you came Went to purchase a Miata that was available for sale on their website. Met with Jacob and test drove the car and liked it. He said good thing you came in there have been people interested it. I told him I would take the car and started filling out the paperwork. Well the other sales person that had a person that was coming in to see the car called his person while I test drove the car and filled out my paperwork and took a deposit on the car. I was there buying it and they wouldn't sell it to me. They let the other person put a deposit on it after I already said I would buy it. BAD BUSINESS! More

Will definitely recommend Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and with less than perfect credit they worked hard and got me approved with reasonable payments. Instead of spending hours going back and forth, they were very upfront and I was in and out. If you are in the market for a new or pre owned vehicle, definitely stop here and see Jacob Bass. You will not be disappointed More

Great experience! I've been thinking about buying a Mazda for awhile but was procrastinating because I have always been uncomfortable with the buying experience. Hiley I've been thinking about buying a Mazda for awhile but was procrastinating because I have always been uncomfortable with the buying experience. Hiley had a car that I really wanted to look at it so I braced myself and drove to see it. The car was great and the experience was totally different than what I was expecting. Jorge Bassett was well informed, polite, considerate and I never felt like I was being manipulated to purchase. The financing experiencce was smooth, easy, quick and transparent. Consequently, I drove home with a new car. More

Purchase of 2016 CX-5 I purchased a 2016 CX-5. The experience was quick and easy. Just how I want it to be. They even beat my current financing option. I purchased a 2016 CX-5. The experience was quick and easy. Just how I want it to be. They even beat my current financing option. More