Hiley Mazda of Hurst

Great Buying Experience and Customer Service I live in the McKinney area and was looking into upgrading my wife's minivan for an SUV. Since there are many SUV makers to choose from, it was a hard I live in the McKinney area and was looking into upgrading my wife's minivan for an SUV. Since there are many SUV makers to choose from, it was a hard decision of what make to go with, but decided to test drive a Traverse, Santa Fe, and CX-9. We checked 3 dealers Stonebriar of Frisco in Frisco, Huffines Hyundai in McKinney, and Hiley Mazda. After visiting all 3 dealerships and dealing with their staff, my wife and I felt more welcomed with no pressure & upfront on details about car, financing, and prices at Hiley Mazda. We had the option to visit a Mazda dealership close to home, but we didn't because of their lack of inventory and google reviews. As a result, we decided to buy CX-9 from Hiley Mazda. At Hiley, we dealt with Luke Thurman and he was very helpful, knowledgeable about he car, and he responded to all my questions in a timely matter. The whole process of purchasing the car from Sales to Finance went very smooth and took just a couple hours. I will buy from them again. More

Smooth and Easy I purchased a new 2015 Mazda 3i GT from Hiley Mazda in Hurst, Tx recently. My salesman, Luke Thurman, made the entire process so smooth and without an I purchased a new 2015 Mazda 3i GT from Hiley Mazda in Hurst, Tx recently. My salesman, Luke Thurman, made the entire process so smooth and without any pressure. This was the best car buying experience I've ever had! More

Stellar customer service on our new car purchase! If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you' If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you're looking for, and then have him hook you up with Joe Parker in finance. There are closer Mazda dealerships to where we live, but none of them worked as hard as these guys to get us what we wanted at the price we wanted to pay. Jeremy drove to another dealership 3 hours away to get us the color combination we wanted the day before we signed the paperwork. Joe in finance submitted our credit app to 3 different banks to get us the best finance rate and then called one of then on top of that to negotiate an even lower rate, and helped us get top dollars for our trade in. We've bought a number of new cars over the years, but this is our first Mazda. We did this deal over the internet and phone and had never met either of them until we signed all the paperwork. They made this buying experience the best one we've ever had! We highly recommend them to anyone who's looking to buy a new Mazda. I can't say enough good things about these guys. They make a really good team and were a pleasure to work with. We love our new car! More

Poor service dept Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estima Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley. More

2016 Miata Launch Edition Purchase I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my p I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my past excellent experience with Hiley Mazda. This is the 3rd Mazda purchased from Hiley and I've regularly used them for parts purchases. While I purchased the car online, Jorge Bassett in particular kept me very informed on the delivery date of the vehicle, had the car ready for me the day of delivery, and helped me with setting up the navigation and infotainment system. I highly recommend Hiley Mazda. More

Honest people! Great car buying experience! Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted a Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted at the dealership that day. It was the most pleasant car buying experience I could have asked for. The Finance department was also very helpful to me as a first time car buyer. These are very honest people! I am recommending them to all of my friends and family! More

Great Car Shopping Experience at Hiley Mazda Recently my wife and I began shopping for a new/used vehicle. Although we have no previous history with Mazda, a family member suggested we go by and Recently my wife and I began shopping for a new/used vehicle. Although we have no previous history with Mazda, a family member suggested we go by and see what they had to offer. The long of the short of it is that we test drove a CX-5 and CX-9. We were very impressed with the quality of both vehicles, but settled on the CX-9. Our sales rep was Darren Mitchel, who took great care to insure that all of our questions and concerns were answered. Darren was courteous and professional, and never pushy or aggressive. He allowed us ample time to consider our purchase, and once we decided he again treated us with courtesy and respect. We were likewise treated at the Finance Dept by Sales Manager Mike Schuman. We are happy with our vehicle purchase and won't hesitate Hiley Mazda to others. More

Quick internet response with clear answers, best price and h After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their o After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their out the door cash price. Hiley's price was lower then the others but that's not the only reason we bought form them. The closest price came from a dealer who based it on financing through them and throwing in other things I didn't really need. Once they told me the out the door price was through their financing and I would pay a lot more, I never respond again. Luke answered all my questions over the net, no hidden charges, no hassle. Luke gave the me the exact price before we walked in. The paper work part took only ten minutes! I would definitely buy again from them. More

Great purchasing experience Just purchase a 15' CX9! I want to thank Jeremy Williams for making my purchase easy and hassle free! I would definitely be a repeat customer! Just purchase a 15' CX9! I want to thank Jeremy Williams for making my purchase easy and hassle free! I would definitely be a repeat customer! More

What a relief! I had been dreading buying a car through a dealership, but everybody at Hiley Mazda made the experience as painless as possible. Darren Mitchell was s I had been dreading buying a car through a dealership, but everybody at Hiley Mazda made the experience as painless as possible. Darren Mitchell was super helpful and laid-back. Mike in finance was also friendly and had me in and out of his office promptly. I drove to Hurst from Dallas with a lot of uncertainty and anxiety, but the drive home in my new Prius was really peaceful! More