Hiley Mazda of Hurst

Best buying experience ever Initially walking into a car dealership one might get the, "here we go I might loose 4 hours of my life" feelings. Not in this particular case however Initially walking into a car dealership one might get the, "here we go I might loose 4 hours of my life" feelings. Not in this particular case however. Todd not only made the buying experience the easiest one I have ever had, but he did so with professionalism, integrity and honesty, yes, honesty. In past experiences, I have received the typical icing tactics, but not at Hiley Mazda. It is well apparent that the training and experience that not only Todd has undergone but also the financing reps as well is bar none the best that I have seen. I am very pleased with both the experience and more over the fair price that I received. Todd made the time fun and the whole staff has a great sense of humor and it is obvious that they all enjoy their jobs. My hats off as well to Mike, the financing manager who did an excellent job explaining everything and is a sound professional in his field. I also want to thank their GM who took the time to listen to me and it was evident that he truly cares about his staff. Again, if you are wondering who to buy from look no further. I am a customer for life and I will send family, friends and strangers to Hiley Mazda and expect nothing from it because I know they will receive the best experience from it as I did. Great job gentlemen, Zoom Zoom!! More

Just what I wanted! In 2007 I purchased a new Mazda5 and fell in love with the brand and the model itself. It was the perfect size for transporting my then teenage famil In 2007 I purchased a new Mazda5 and fell in love with the brand and the model itself. It was the perfect size for transporting my then teenage family and my budding catering business. Now that the kids are grown as well as the business my Mazda5 has been faithful and has continued to be the perfect size for all my needs. Since Mazda had discontinued the Mazda5 I knew it was time to try and locate the last of it's kind before they were all gone. That is just what Jeremy Williams did for me. Not only did he find one of the very last in the state, he also gave me the very best deal of any other dealership I had spoken with. The car was waiting for me when I arrived and he made the buying process quick and easy. Hiley Mazda even beat the interest rate of our favored bank to make the complete buying experience a pleasant one. I just can't say enough great things about Jeremy and Mike and Hiley Mazda! More

Amazing Car Buying Experience If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find the exact car that I was looking for. I will definitely return to Hiley Mazda of Hurst for my next car. More

Purchased a truck I was told by the salesperson before i purchased the truck that Hiley would fix the sensor light that showed three was a problem with the front wheel I was told by the salesperson before i purchased the truck that Hiley would fix the sensor light that showed three was a problem with the front wheel and that they would let me take the truck to a dealership near me. After i purchased they called and said i would have to bring it back to them if i wanted it fixed. I took it back and they kept the truck for five days. When i picked it up and got about 20 miles the same light came on again. I called them back and requested they keep their word and let me take it to a dealership near me as they promised,but they would not and told me to bring it back. To protect yourself when buying a car MAKE THEM PUT IT IN WRITING OR YOU ARE STUCK AND OUT OF LUCK!!! More

The BEST I had been looking for another car for a few months, I saw HILEY Mazda online and decided to give em a try... I'm glad I did!!! Extremely professional I had been looking for another car for a few months, I saw HILEY Mazda online and decided to give em a try... I'm glad I did!!! Extremely professional staff, very friendly and accommodating. Thanks Jacob! More

Aggressive sales I talked to Jeremy a few times while I was looking for a car. He was fairly aggressive, but I thought "Whatever. He's just a young sales guy." My husb I talked to Jeremy a few times while I was looking for a car. He was fairly aggressive, but I thought "Whatever. He's just a young sales guy." My husband and I used to work with a sales team in the mortgage industry and they are sometimes obnoxious and aggressive. That seems to be the personality that does well in sales. He boasted about his customer service. He was bad mouthing other dealerships when I told him that I was shopping around and talking to some other dealerships. I told him that I wasn't interested in listening to his negative comments. However they were the only dealership with the car that I was looking for though not the interior I wanted. I was all ready to go down to the dealership and buy a car, but another dealer came through with the car that I wanted with the price and interior color that I was looking for. Jeremy basically threw a temper tantrum and started texting me all sorts or rude comments. He called me a liar and disloyal. He said that I wasted three weeks of his time. He priced one car, called me once, and sent me a couple emails. He must be the slowest typist in the world. It was by far the worst customer service experience. More

Excellent!!! I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer, and was quite professional. Not only was his service and skills great, so was the rest of his teams! The facility was clean and easily accessible as well. Exceptional experience and I highly recommend Bruce and Hiley Mazda! More

AWESOME EXPERIENCE!! My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I w My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I went to Hilly Mazda. They were able to get us in a Traverse that met the terms we needed. We started the process Friday morning and signed the papers on Saturday night. It was an awesome experience to not have to go through unnecessary stress! From the first point of contact, Jacob was our sales rep, to finance (Joe) and closing paperwork (Mike) the service never faltered. I would definitely recommend going to see them if you don't want to go through all of the drama that comes with buying a vehicle! More

Excellent Customer Service My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to end including after sale follow up. We were more than satisfied with our purchase experience. More