Hiley Mazda of Hurst

PLEASANT, FRIENDLY AND PROFESSIONAL My purchase of new CX9 was indeed very pleasant and hustle free. Thanks to Jeremy, Morgan Cook and Joe Parker. They were extremely professional, inf My purchase of new CX9 was indeed very pleasant and hustle free. Thanks to Jeremy, Morgan Cook and Joe Parker. They were extremely professional, informed, friendly and patient. The test drive was quite informative and professional, so was the financial aspects of my purchase The price was right and fair. I have no hesitation to recommend this team for whoever is looking for a new Mazda. More

Very Easy to Deal With In the market for a used vehicle, I did a search on TrueCar.com and found a vehicle at Hiley Mazda. After sending an email indicating interest, I was In the market for a used vehicle, I did a search on TrueCar.com and found a vehicle at Hiley Mazda. After sending an email indicating interest, I was contacted by Brennan a few hours later. I went in the same day and Brennan was very helpful and candid about the automobile. I decided top purchase it and I was able to complete the transaction in a very reasonable amount of time. The whole experience was very good. More

Fast and easy Experience was very convenient, and fast. Specially service was like good Champange :) Thank you Brennan, best test drive route ever, you really can f Experience was very convenient, and fast. Specially service was like good Champange :) Thank you Brennan, best test drive route ever, you really can feel how car behaves ! p.s I Love My New Car More

Better than expected This was my first time financing a new car and I was apprehensive about the experience. Working with Darren made the experience relaxed and stress fre This was my first time financing a new car and I was apprehensive about the experience. Working with Darren made the experience relaxed and stress free. He was very helpful and patient. I didn't feel any pressure and I drove away feeling confident about my purchase. More

Used car purchase I had a great experience purchasing a "like new" used car from Hiley Mazda. Jerry Sevier aka Jerry the Car Guy was great to work with. He was not pu I had a great experience purchasing a "like new" used car from Hiley Mazda. Jerry Sevier aka Jerry the Car Guy was great to work with. He was not pushy at all, took the time to listen to my needs and followed up to ensure I had the information I needed to make a good decision. More

Purchase of new car Joe in financial was great and amazing to work with. At first we weren't offering any beverages, but with Joe he offered us beverages and his customer Joe in financial was great and amazing to work with. At first we weren't offering any beverages, but with Joe he offered us beverages and his customer service was great in comparison to the rest. More

After sales nightmare I bought my 1st Mazda 3, new from here, which I didn't have much trouble with. I totaled the Mazda 3 and decided to buy a used Mazda 6 Grand Touring w I bought my 1st Mazda 3, new from here, which I didn't have much trouble with. I totaled the Mazda 3 and decided to buy a used Mazda 6 Grand Touring with this dealership. This would be my second car from this dealership. I was promised assistance with acquiring a second key, Used Car Manager Dave said he would call the previous owners which I know every used dealership uses this tactic and it usually never works. Used Car Manager Dave never calls me back regarding the keys so I have to visit the dealership. I go to the office and a used car salesman assists me to find Dave who is sitting in his office. He goes up to Dave to ask him about the key, Dave gives him some brush off answer which he tries to deliver to me. I walk into the office now because he is sitting there, never called me and could have told me himself. He proceeds to tell me he didn't hear back from the previous owners. Big surprise. He tells me he will try a different way of acquiring key for me. At this point, I'm over it just won't buy from the dealership again. I was also promised a clip replacement for the front of the Mazda 6, that had a dent in it. I call my salesperson Brennan who told me to call him directly to make an appointment to get it replaced in which I did on my day off. He tells me he will get with parts guy and call me back. I end up calling him back for him to tell me they sent the part back and for a "direct" answer I could call parts. When I got the car it was not a problem but after sales has been unprofessional and really disappointing from a dealership of this caliber. More

Great buying experience I found a car online and made arrangements to test drive it.... I did not like the available colors and actually changed from a Mazda 3 to a Mazda CX. I found a car online and made arrangements to test drive it.... I did not like the available colors and actually changed from a Mazda 3 to a Mazda CX.3.. the car was in Arlington, but Justin went there and picked it up... he and Michelle were wonderful to work with and I am now a first time Mazda buyer! More

Left feeling offended The pricing on their new vehicles were okay-- Nothing any better than any surrounding Mazda dealer, though. The particular vehicle we looked at was a The pricing on their new vehicles were okay-- Nothing any better than any surrounding Mazda dealer, though. The particular vehicle we looked at was a 2016 CX-3 that already had a few hundred miles on it.. 200ish? It also didn't have the new car smell anymore. Turns out, it was the vehicle that was used in all the 2016 auto shows for Mazda. Anyways, that vehicle was priced far above TRUEcar pricing, BUT they did come down on that. The sales managers were professional and nice... The salesman was very nervous. We were EXTREMELY low balled on the price of our trade-in. Our car had 65k miles on it, perfect exterior, VERY well maintained interior. KBB trade-in for FAIR condition on our vehicle was $3800. ........Their initial offer was $500. They eventually came back at $1500.... I felt offended with such a low-ball offer. We chose to walk away. We went to a different Mazda dealership 2 days later. We got a 2017 CX-3 GT fully loaded with 53 miles on it for less than the 2016 model they showed us. Additionally, we got full KBB value for our trade. This was our second Mazda vehicle to purchase. I plan to upgrade my 2013 CX-5 to a CX-9 early next year. ...I can guarantee you that I won't be coming to Hiley. Hiley Mazda did have a nice waiting area.. and there was a kids area with toys. This was a good idea and very customer friendly. Their first impression was good, but at the end of the day, you have to be careful to not offend people with low-ball offers. More

Best Car buying experience ever! Darren Mitchell is hands down the Greatest salesman I've ever encountered! Also he's a great man I would send my grandmother to buy from him he's that Darren Mitchell is hands down the Greatest salesman I've ever encountered! Also he's a great man I would send my grandmother to buy from him he's that trustworthy, honest and straight forward. If you want a real deal see Mitchell. We love our 2014 Acadia! He was at my door before I got out of my car, he went over and beyond for me. Haley Mazada was my 3rd stop. The had an appointment with the Chevy dealership on Davis and 820 and the salesman was off that day how rude. Long story short Darren said,"sometimes I want to be the 3rd stop for buyers" how coincidental he was mines. What we agreed on was I was a buyer not a shopper and they treated me as such. Mike Schumann is the man who sealed my deal. Thank you for everything Lakitha Brown More