Hiley Mazda of Arlington

Incompetent service department. Long wait even with appointment, service advisor has "I don't care attitude" appointment, service advisor has "I don't care attitude" More

Teresa was very helpful and she all my questions and she may experience very good. Thank you may experience very good. Thank you More

Hiley treats you like family. I have been part of the Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. More

DO NOT PURCHASE/LEASE from Hiley Mazda of Arlington. Why am I getting hit w/ a property tax bill from Hiley Mazda? Try getting in touch w/ someone to gain some kind of understanding of what is going on and am I getting hit w/ a property tax bill from Hiley Mazda? Try getting in touch w/ someone to gain some kind of understanding of what is going on and all you get are voice mails and "so and so" is on vacation. If you value good customer service and your credit rating....DON'T GO THERE! More

The most arrogant salesperson I've ever had to deal with. It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established process It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established processes. More

ONCE THEY GET YOUR MONEY YOU MEAN NOTHING TO THEM - I purchased a 2013 Nissan Leaf from Hiley Mazda of Arlington. As i was driving it home i realized the range of this electric car was not very good and purchased a 2013 Nissan Leaf from Hiley Mazda of Arlington. As i was driving it home i realized the range of this electric car was not very good and overall the car wouldn't work for me. I called them just one hour after purchase and spoke to the sales manager and asked if they would be willing to void the purchase & take the car back or trade for something different. I asked them anything would help at which point the manager said no but xxxx check and call me back. One hour passed and no call back. So i called and it went to his voicemail. So i called their financial department and they said they will have the manager call me to see if they can do anything. Once again, no call back. On top of this when i was sold the car i was told the charging wire was damaged by the salesman who sold me the car and xxxx order me a new one and tell me when it will be in. Once again, silence. I emailed him and he said xxxx check with parts department and get back to me. Never got back to me.....so i emailed again. And once again NOTHING!!! The lack of customer service and care is astounding! At this point i took the car to a Nissan dealership to attempt to trade it at which point they inspected the car and told me they couldn't take it because the battery that powers the car was faulty and i should take the car back. At this point i called them once again and reached NO ONE. I left a voicemail will their GM a day ago and still no one reached out to me. THIS DEALERSHIP IS WILLING TO SCREW YOU OVER FOR LITERALLY THE LOWEST AMOUNT OF PROFIT. I will be taking this higher and higher up through Mazda until this gets resolved. ABSOLUTELY STAY AWAY FROM THIS DEALER More

Greg Powell was excellent salesman for my new Mazda3 premium plus. Helpful knowledgeable and very friendly would recommend him to all my friends. Thank you premium plus. Helpful knowledgeable and very friendly would recommend him to all my friends. Thank you More

If I could give a negative star response for David Hendon in sales, I would do so with no hesitation. He's the most unprofessional and unhelpful individual I've ever had the displeasure of working with. in sales, I would do so with no hesitation. He's the most unprofessional and unhelpful individual I've ever had the displeasure of working with. More

Chris was amazing in helping me get my new car. Worked with me to get the payments I wanted. He didn’t even care that I had to bring my dog along with lol with me to get the payments I wanted. He didn’t even care that I had to bring my dog along with lol More

Christ White was courteous, patient and professional! I've bought 4 cars from this dealership. It's always a smooth process. Thank you for another great experience. I've bought 4 cars from this dealership. It's always a smooth process. Thank you for another great experience. More