Hiley Hyundai of Fort Worth

Courteous, Friendly and Straight Forward I'd been on my car search for a 2014 Hyundai Elantra LImited for a week and got the run around from three other dealerships. At my wits end, I began I'd been on my car search for a 2014 Hyundai Elantra LImited for a week and got the run around from three other dealerships. At my wits end, I began talking with Brad and was in the car and driving home in no time. No hassle. No hard sales pitch. It was awesome!! More

BAIT & SWITCH ALERT!! Frank Kent Hyundai BAIT & SWITCH ALERT!! Frank Kent Hyundai advertises cars at very low prices, but doesn't actually have these cars. This happened to me when I d BAIT & SWITCH ALERT!! Frank Kent Hyundai advertises cars at very low prices, but doesn't actually have these cars. This happened to me when I drove 60 miles from Richardson in response to an ad with a very well priced car. I had emailed and spoken with the sales person 4 times over two days and even called him just before I left to make sure the car was still there and of course he said it was. Then when I arrived he said the car was sold two days ago, but that they have other inventory to show me.. and that he tried calling me earlier that day to inform me of that, which is total BS, because I spoke with him just before I left. This car never existed and he probably uses the bait & switch tactic so very often that he doesn't even care to keep his story straight.. More

Sheri and Tim were great! They were both so friendly and followed up with me without being overbearing. The price of my car and quality of service were both exceptional. I will definitely recommend this dea followed up with me without being overbearing. The price of my car and quality of service were both exceptional. I will definitely recommend this dealership as well as the employees to my family and friends. Wonderful! More

Frank Kent salesperson Sheri Ballad is great! She made selecting and purchasing a car a pleasant experience for this solo female buyer. Sherri is extremely patient and helped me find just the right car at selecting and purchasing a car a pleasant experience for this solo female buyer. Sherri is extremely patient and helped me find just the right car at the price I wanted. More

Sheri was excellent and explained everything to us. We live in Gunter Texas, a long way from your dealership. The main driver for us to drive the distance to look at the car was mainly due to Sheri's prof live in Gunter Texas, a long way from your dealership. The main driver for us to drive the distance to look at the car was mainly due to Sheri's professionalism and time we spent with her on the phone as well as on the internet. Sheri sent us pictures and provided us with all the info we requested. when we arrived, Sheri was even better in person, very friendly and made us feel at home as well as the feeling that we had known each other for a long time. we went for a test drive then started the process of the purchase. we were looking for a manual transmission vehicle so we could pull it behind our motorhome and had concerns as to weather the car could be towed "four down". Sheri did some research on the internet for us as well as called a couple Mitsubishi dealers and talked to their shop to confirm what she had found on the internet. We ultimately finished the process and drove the car home. We have been very pleased with our purchase as well as Sheri. Sheri went above and beyond in our minds and we greatly appreciated all she did for us. Charles Hesselbein More

Dealing with Sheri Ballard at Frank Kent Hyundai was the first pleasant car buying experience I've had ever. I was purchasing a car for my son to take to college. My son had already test driven several ca first pleasant car buying experience I've had ever. I was purchasing a car for my son to take to college. My son had already test driven several cars without me and had told me what he wanted. My job was to try and get the car he wanted in the price range I’d previously set that we knew we could afford. I was working with several Hyundai dealerships and Sheri was the fastest and most courteous salesperson I’ve come across in getting the deal done. We spoke by phone and email and I only had to step foot on the lot to sign the paperwork and drive the car away. I was gone from the dealership in about an hour. Although I had to return the next day for an accessory that hadn’t arrived by the time I picked up the car, this was minor and did not interrupt my process in getting the vehicle to my soon at college quickly. This was the ultimate best experience when buying a car and will always be my preferred method now that I know it is possible to have a positive buying experience and not have to spend an entire day at a dealership dealing with an aggressive salesperson. I purchased exactly what I wanted for the price I wanted and knew that price to be reasonable. I did not set out to stick it to the dealership but also was determined not to overpay for a vehicle since the depreciation is so high the minute the new car is driven off the lot. I also wanted a reliable and dependable car for my son that would last him through college and beyond as this is the last car I will purchase for him. The warranty is unbeatable and the 36 month free BlueLink Assurance feature was a pleasant bonus. I will be returning to Frank Kent in the future if I ever need to purchase a new or pre-owned car and will most definitely work with Sheri Ballard. More

I began my search for a "gently" used car on the internet. The vehicle I found of interest was at Frank Kent in Ft. Worth - a name in the car business I was familiar with from growing up in the the internet. The vehicle I found of interest was at Frank Kent in Ft. Worth - a name in the car business I was familiar with from growing up in the Metroplex area. I knew that my father had bought at least two vehicles from F/K but I had no prior experience with them personally. My inquiry was promptly responded to by phone message and e-mail from Ms.Shari Ballard with the information I requested. It was clear from the beginning she would gladly be available to assist me when my schedule allowed. This was important to me. My wife and I arrived at a time when most are finishing dinner and were met by Ms. Ballard. I had informed her that IF we could come to an arrangement I would like to take possession that night. Ms. Ballard had made sure the car was spotless and gas tank full. She was the consummate professional and completely charming. The vehicle was precisely as described and so we proceeded to negotiations - the phase of car-buying that people dread the most - comparing the experience in pleasantness to getting a root-canal. I don't claim to be a world class horse-trader but I have made a living selling Nissans before. I knew to probably expect an hour of offer/counter offer, sales-reps scooting back and forth between myself and the sales manager, and at least a modicum of pokerfaced "who blinks first". I dug in. Negotiations lasted exactly 7 minutes, (and that included Sheri bringing us bottles of water). The longest part of the experience was in counting the money - seriously, and yes, some places still gladly accept cash. Bottom line - Frank Kent is not the ordinary Used Car Dealership, and Sheri Ballard will receive my referrals and future business. More

Sheri, Is one of the best and informative people you have and you can bet if she tells you something it will happen. I love doing business with her and have now got my Granddaughter fixing toi purchase a veh and you can bet if she tells you something it will happen. I love doing business with her and have now got my Granddaughter fixing toi purchase a vehicle with you. I have done business with Frank Kent for many years. I own a CTS and also purchased used Envoy GMC which i really like. More

Had no issues with purchase. Sherri and the dealership guys were flexible with price. Ended up getting a great van for a reasonable price. Better price than craigslist. guys were flexible with price. Ended up getting a great van for a reasonable price. Better price than craigslist. More