Hiley Hyundai of Burleson

Purchasing my Tucson was the best experience I have had working with a dealership. They did everything they could to get me in my car. That was a lot of work. I have been a customer for a while and have ha working with a dealership. They did everything they could to get me in my car. That was a lot of work. I have been a customer for a while and have had nothing but good experience with the service Dept as well. More

Purchasing my 2021 Palisade was a pleasant experience and this might be my most favorite car I have ever had. Jesse Ortiz and Brandon Smith provided excellent customer service. Their knowledge of the car w this might be my most favorite car I have ever had. Jesse Ortiz and Brandon Smith provided excellent customer service. Their knowledge of the car was extensive and the purchasing process was easy. I never once felt pressured to settle on a car or payment. John (cannot remember his last name) was our finance person and he was very helpful in explaining everything. I would recommend this dealership and would definitely recommend Jesse, Brandon and John. More

Told them what I was looking for and left in exactly what I was looking for. Brad was very helpful and a delight to be around. I was looking for. Brad was very helpful and a delight to be around. More

Fraud, Lies, & More Lies We went to Hiley Hyundai to look at new vehicles right at the COVID outbreak was becoming more well-known. But there we no official orders to stay hom We went to Hiley Hyundai to look at new vehicles right at the COVID outbreak was becoming more well-known. But there we no official orders to stay home at the time and the dealership was accommodating test drives and such. That day I chose a 2020 Hyundai Santa Fe but the color and model I wanted was not available aside from the one we'd driven. We pointed out that there were dings in the paint and bubbles in the chrome grill. The dealership admitted these flaws, that this NEW car was imperfect before handing off. They offered to either a) order another car and we could wait or b) that since the issues were cosmetic, we could come back once the virus had calmed down and they would fix the dinged paint from transport and replace the chrome that had bubbled up places and areas that were obvious manufacturing problems, NOT wear and tear. Since we the issues were cosmetic and I'd dealt with Hiley regarding service on the Santa Fe I currently owned (at the time) and had enjoyed stellar service, I had no reason to believe they would do anything but hold to their word and make the banged up 2020 Santa Fe as good as new as they had promised. Roughly six weeks later, we brought in the car once it was safe to do so with a pandemic in play. They provided a rental and kept my car for some time. I had no reason, given the length of time they kept the car, to imagine they'd done such slap-shod work. When I finally went to pick up the car, it was as if they'd done nothing. Not only did they charge me to for touch-up paint which I confusingly and grudgingly agreed to (thinking they'd done actual body paint work, not bought a touch up pen), but they touched up the chrome only on one side and with paint. They did NOTHING to repair the grill of the car with where the chrome was bubbled and delaminating...which is a manufacturing issue not a wear and tear problem. This issue occurs when the composite is hit with an electric charge. This then is when the chrome adheres to the material. If there are any imperfections, you will get bubbles or areas where the chrome doesn't adhere properly. They also listed on the invoice they had washed and vacuumed the car, but the car was filthy and there was still grass all over the floorboards from when I'd been transporting plants before dropping off the car. This only fuels my suspicion they did as little as possible, if anything to the vehicle. I was extremely angry. I told him the car hadn't even been washed, and he assured me it was pollen. The manager of the dealership came out, allowed me to take the rental car home and asked me to give him an opportunity to make it right. Apparently, his idea of making things "right" was to have his salesperson, Mr. Fansler, insinuate that he'd made no such agreements with my husband and that we must have been mistaken, that he'd only agreed to touch up the nicked chrome (even though we have the fact the car was damaged in transport in writing). Not only did the dealership essentially insinuate that no such agreement was made and that we were responsible for the damage and must, I suppose, have made up the problems, they refused to fix any of the damage they'd promised to make right if I purchased the car that day. They've done nothing but play dumb that we never pointed out the other problems and that this must all be figments of our imagination. I am beyond vexed that there is nothing I can do. Against my better judgement, I bought a banged up new car from Hiley. They KNOWINGLY sold that car with a promise to fix the cosmetic damage and now have reneged on their word. Not only that, but the touch ups they did to the paint are horrific. It looks like someone cut loose a five-year-old with a bottle of OPI nail polish on my car...the areas they actually bothered touching up. I put $10,000 cash down on a vehicle, bought a new car, did everything in good faith and now every time I look at what should have been my birthday present I feel ill. I feel extorted and duped. These were simple cosmetic issues that were there when we took hold of the car. Hiley KNEW that and they are now playing as if they didn't. My husband went to pick up the car again today after all this. They again, didn't bother washing or vacuuming the car. It was filthy and the floorboards STILL covered in grass. This is WRONG, and unfortunately, there is nothing I can do other than drive a banged up 2020 Santa Fe. I've launched a fraud complaint with Hyundai Corporate and filed a complaint with the State AG, the BBB and even consulted an attorney. If anyone is curious about the veracity of my complain, feel free to look to my one-star Google review that includes pictures. More

DECEPTIVE **BEWARE-GO ELSEWHERE** $50 TEST DRIVE OFFER IS A SCAM TO GET YOU IN AS MINE WAS NEVER EVEN PROCESSED EVEN THO I PRESENTED & THEN PURCHASED..THEY FRAU **BEWARE-GO ELSEWHERE** $50 TEST DRIVE OFFER IS A SCAM TO GET YOU IN AS MINE WAS NEVER EVEN PROCESSED EVEN THO I PRESENTED & THEN PURCHASED..THEY FRAUDULENTLY OFFER INTERNET PRICES & YOU DRIVE LONG DIST TO GET THE VEHICLE & THEY WILL PRESENT YOU WRITE-UP WHERE THERE'S $1700 & CHANGE ADDED ON, ONTOP OF THEIR (FALSELY) ADVERTISED PRICE.THEN YOU SAY YOUR'RE NOT PAYING IT-THEY THEN GIVE YOU THE DANCE THAT MGRS WILL HAVE TO APPROVE YOUR COUNTER OFFER WHICH EXCLUDES THE ADDED $1700. *POOF*-SALESMAN COMES BK W/THE WRITE UP SHOWING THE $1700 NOT INCL & MARKED OUT. SO WHEN WE REASK IF WHAT WE'RE SEEING IS ACCURATE RE; THE $1700 BEING TAKEN OFF, OUR SALESMAN ACTS LIKE HE DIDN'T KNOW EITHER THEN STARTS TO TAKE THE WRITEUP BK TO HIS SIDE OF THE DESK, SAYING, "OH WOW" I CAN ASSURE YOU-THEY MUST HAVE MADE A MISTAKE BK THERE. I'M SURE IT WASN'T INTENTIONAL BUT YOU CAN TAKE IT TO FINANCE & SEE IF IT PASSES BY THEM." WE GET TO FINANCE. LOW & BEHOLD WE GO OVER ALL & WE LOOK AT BOTTOMLINE PRICE TO FINANCE & BOOM, THE $1700 IS INDEED BK IN THERE AGAIN W/O A WORD BEING SAID. WE SAY SOMETHING'S NOT RIGHT TO OUR FINANCE PERSON-A VERY NASTY YOUNG "LADY"NAMED STEVIE (AND THAT GIVES HER WAY TOO MUCH CREDIT - W/HER RUDE BEHAVIOR). STEVIE UTTERS NOT ONE WORD AS SHE BLATANTLY IGNORES US. IT''S NOT UNTIL WE OUTRIGHT TELL HER AGAIN IN SPECIFIC WORDS..THE FIGURE IS NOT RIGHT B/C OUR SALESMAN HAD THAT $1700 DEDUCTED ON HIS APPROVED WRITEUP SHEET & IT HAS NOW MADE ITS WAY BK INTO THIS BOTTOM LINE FIGURE.SHE GETS EVEN NASTIER SAYING "WE DON'T DEAL WITH ANY OF THAT HERE, THAT'S ALL HANDLED BTWN YOU & THE SALESMAN OUT THERE." BOY, HER ATTITUDE TOLD IT ALL-THIS INDEED IS A CON GAME.SHE MADE NO ATTEMPT TO GET A MGR OR OUR LOVELY LIL CON ARTIST SALESMAN. MIGHT I ADD THAT SHE STARTS TO GET NASTY/SNIPPY W/ YOU AS A CUSTOMER WHEN YOU DON'T TAKE ANY GAPs or GAZILLION ADD-ONs. WE LOOKED AT EACHOTHER & MADE A DECISION TO MOVE FWD/ DESPITE THE HORRIBLE, HORRIBLE EXPERIENCE. NOW, TO ADD INSULT TO INJURY- WE COME OUT OF FINANCING & SAME SALESMAN SAYS HE'S GOING TO POST OUR REVIEW & PIC TAKEN EARLIER IN THE PROCESS.I LOOKED STRAIGHT AT HIM & SAID "DO NOT POST ANY REVIEW, BECAUSE I AM NOT HAPPY W/YOU NOR WHAT HAPPENED HERE, AS YOU ALREADY KNOW." SO FOLKS PLS BEWARE THAT THIS IS WHY THEY GET YOU TO WRITE REVIEWS B4 YOU HIT FINANCING SO THAT ONCE YOU'RE DONE IN FINANCING, SHOULD YOU COME OUT UNHAPPY, THEY'RE GOOD BECAUSE THEY'VE ALREADY GOT YOUR GOOD REVIEW UPFRONT WHEN YOU WERE TOLD YOU'RE APPROVED & GOT A NEW CAR (B4 FINANCING FINALIZATION). REGARDING THE $50 TEST DRIVE OFFER - WE HAVE COME TO FIND OUT OVER MONTH PLUS AFTER PURCHASING ON 1/4- OUR SALESMAN NEVER EVEN PROCESSED OUR OFFER CODE DESPITE IT BEING PRESENTED ON DAY OF PURCH. AS STATED ON THE OFFERS INSTRUCTIONS. STARTING 1/6 - WE BEGAN EMAILING & TEXTING HIM ABOUT IT & HE DODGED ALL OF THAT FOR ALMOST 3WKS, UNTIL WE FINALLY GOT LUCKY & CAUGHT UP WITH HIM BY PHONE.WHAT DOES HE DO...HE ASKS US TO RESEND IT TO HIM. MIND YOU, WE RESEND IT UMPTEEN TIMES WITH HIM ON THE PHONE SPENDING OVER 30MINS OUT OF OUR WORK DAY VIA TEXTS & SEV DIFF EMAILS ADDRESSES & DOMAINS. ALL AWHILE HE'S SAYING HE'S NOT GETTING ANYTHING AT ALL. COME ON NOW, REALLY??? YOU GOT OUR INSURANCE CARD EMAIL WE SENT YOU ON PURCH. DAY WHEN WE WERE THERE IN YOUR CHAIR SO WHY IS IT NOT COMING THRU VIA MULTIPLE TEXTS & EMAILS NOW THAT YOU GOT YOUR MONEY & SOLD THE CAR! BTW - CLG BK TO DEALERSHIP TALKING W/SALES MGR - IS POINTLESS THEY ARE NOT HONORABLE EITHER DESPITE THEM SAYING THEY'LL GET IT RESOLVED & CALL YOU BK. BECAUSE OF ALL THIS, I RECENTLY DID MORE EXTENSIVE RESEARCH INTO COMPLAINTS WHICH NOW I WISH I HAD DUG DEEPER TO FIND BEFORE I GAVE THEM MY MONEY & TIME. IRONICALLY, I SEE COMPLAINTS REGARDING THE "OOPS THAT'S A MISTAKE-BY MY SALES MGR" SCAM. SO IT'S NOT AN ISOLATED INCIDENT! NOTICE THEY ONLY RESPOND TO POSITIVE REVIEWS?? ** DO NOT GO TO THIS DEALERSHIP THEY ARE MORE CROOKED THAN A BENT UP ARROW.**IF YOU TRULY WANT A HYUNDAI GO ELSEWHERE WHERE THE BOTTOM LINE MATCHES THEIR WORDS AS TRANSPARENCY & HONESTY ARE KEY** More

Good experience I had a very nice experience buying my 2020 Palisade, Mr. Rodney Howard was very kind and knowledgeable. Friendly staff and willing to satisfy custome I had a very nice experience buying my 2020 Palisade, Mr. Rodney Howard was very kind and knowledgeable. Friendly staff and willing to satisfy customers needs. More

Worked with Trey and William. I've never had a faster car buying experience. The process was very efficient, but I never felt rushed. William is new to Hyundai, but I can tell he's working hard to lear car buying experience. The process was very efficient, but I never felt rushed. William is new to Hyundai, but I can tell he's working hard to learn all the specifics on the models to be more knowledgeable and helpful to his customers. More

NO STARS! This dealerships main goal is to ripoff customers! Over 11k for my 79 yr old Mother alone! BUYER BEWARE! See BBB complaints! You'll be glad you did!! customers! Over 11k for my 79 yr old Mother alone! BUYER BEWARE! See BBB complaints! You'll be glad you did!! More

If you need to buy a new car, I recommend Hiley Hyundai. They made the buying process so easy. Ask for Rodney! You won’t be regret it. They made the buying process so easy. Ask for Rodney! You won’t be regret it. More

Bait and Switch On Friday 7/12/2019, I stopped by this dealership because I liked the online price for the 2019 Santa Fe XL with stock #H2521. On the dealer's websit On Friday 7/12/2019, I stopped by this dealership because I liked the online price for the 2019 Santa Fe XL with stock #H2521. On the dealer's website, it showed MSRP of $36,090 minus $3,965 Hiley discount minus $3,000 factory offer that everyone gets at any Hyundai dealership for this vehicle. Final Hiley Hyundai online price showed $29,125. That was the best price I had seen all day after visiting 5 other Hyundai dealerships in the DFW area. When I walked in and wanted to make the purchase for the advertised price, the salesman got with his manager and came back with something totally different than what was mentioned online. They said their sales price was several thousand more than the online price. When I questioned why the online price was different, they claimed they made some additions to the car. I then asked why the online price wasn't updated to reflect the additions they made and no excuse was given. I immediately stood up, left, and never went back. I went to a competitor of theirs in Irving, TX later that evening to buy the exact same model they had at nearly the exact fake price Hiley Hyundai displayed. As of 7/20/2019, the Hiley Hyundai online price continues to show the incorrect $29,125 and not include the "add-ons" they made. Very shady characters at Hiley Hyundai of Burleson. Stay away from Hiley Hyundai in Burleson. They missed out on my business for life. More