Hiley Buick GMC

It’s the best dealership in Fort Worth I recommend everyone to come here to make a purchase. everyone to come here to make a purchase. More

I have been a customer with Hiley Buick GMC since 2020, for all my automobile service, check ups, inspections, repairs or new tires. Service has been great, professional and very customer friendly until for all my automobile service, check ups, inspections, repairs or new tires. Service has been great, professional and very customer friendly until this year when I've seen the friendliness and employee attitude go downhill! The representatives who have interfaced with me have displayed little interest in the customer; i.e., no smiles, no 'glad you chose us' attitude, no review of the services performed. It's the on-site service providers who 'sell Hiley's image' and it needs to improve to regain customer confidence. I hope you will prioritize this. More

Dillan in service was outstanding. He kept me updated on my vehicle throughout the service process and made sure I had a great understanding of their processes. Highly recommend the gu He kept me updated on my vehicle throughout the service process and made sure I had a great understanding of their processes. Highly recommend the guys at Hiley! More

Unable to find information. Abhorrent behavior. Would absolutely never buy from this dealership let alone the brand again. Absolutely ridiculous. Abhorrent behavior. Would absolutely never buy from this dealership let alone the brand again. Absolutely ridiculous. More

It was an amazing, easy experience to purchase my beautiful new avenir enclave. Great service! beautiful new avenir enclave. Great service! More

It took 2 trips, each over an hour long each way to get a deal done that should have been done on the first visit. When the numbers for a new vehicle AT4X was presented to me, the sales rep said I have bad n deal done that should have been done on the first visit. When the numbers for a new vehicle AT4X was presented to me, the sales rep said I have bad news and good news and I said tell me the bad news. Well, the payments are over where you wanted to be by quite a bit. I asked for the good news and the sales rep proudly declared that I got you under the finance amount that you requested. I looked and it was 10k more than what I had put in my email. He went back and found it and said oh, it'll be right back. So no comes the sales manager with all kinds of numbers which were more than I was willing to pay. I required a 90 deferral which would have to come from GM Financial. I was asked if they could check other banks and they said there were only 2 with deferrals and I agreed. I knew one would come back bad because I had tried to prequalify the night before and messed up the application and made it void. I left. I later sent an email to the sales manager as a just curious and gave him some numbers. I don't know where he was getting his payment and finance rates from, but they weren't making sense. He asked what rate I was using, and I said 7.3 and he said no, GM Financial told him it was 7.79% after asking about the advertised rate, he said that is just GM. He then told me he could raise the rates but, isn't able to argue down a rate. I said OK. We had a finance total of 59066.22 with a payment of 922.26 or so. I asked for 350 more on the trade and if we could just go to 5900.00 and he said no to the trade but agreed to the 59000.00. So, I go back up there the 2nd time and get with the finance manager and find out, my deal was set at 7.3% and my payments would be 20 a month less. I also found out that the finance amount was 59066.22 but I didn't care because I was getting a 20 a month less payment. Thank you, Ron. At the end of it all, the sales rep walks up to me with the key(s), well only one. Said the other one was at the tint shop and that they would have to mail it to me. I checked in the next day (Friday) and he finally got the key fob and I asked if he could overnight it to me and he said yes. Saturday comes around and no delivery. Then I get an email from customer service thanking me for the purchase and wanting to make sure I gave a great review of the sales rep. I then asked him to follow up on the key and he said it was sent FedEx and it would be there tonight. It's after 7pm and still nothing. Sales price was fair and reasonable as well as the trade. I did look up my trade and they have it advertised for more than the brand new one I just bought. Go figure. I got the new truck and love it. Thankfully I am far enough away that there are dealers a lot closer for all my service work. You may ask why did I stay with them? Well, it was the best deal for hundreds of miles around (price wise only). Need more room in the customer parking area as well. More

What a great experience. Ran very smoothly! We love the dealership, service department, sales and every one who works there. 🌟⭐️ Ran very smoothly! We love the dealership, service department, sales and every one who works there. 🌟⭐️ More

Best dealership ever! ! We love this place. Sales personnel, service department and buying the car. ! We love this place. Sales personnel, service department and buying the car. More

Service Dept inflexible - have a leaking oil pan and bad struts. Asked to bring it in and leave for 2 days for diagnostic. Would not give me a specific appointment. Not an option for me to be without m struts. Asked to bring it in and leave for 2 days for diagnostic. Would not give me a specific appointment. Not an option for me to be without my truck for that long. Offered to bring it to them upon demand , I work 10 mins from dealership. Not an option either per Dillon. More