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Hiley Buick GMC
Fort Worth, TX
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 256 reviews
August 28, 2017
Oil Change and Minor Repair The work was completed in the amount of time that was quoted and my car came back clean! The man who cleaned it did leave his rags in my back seat tho The work was completed in the amount of time that was quoted and my car came back clean! The man who cleaned it did leave his rags in my back seat though. More
by Lori H.
Employees Worked With
I don't remember his name.
August 22, 2017
Customer Serviceless Today was the last straw with this place. Since when is it acceptable to have an appointment, leave your car there all day, and then be told they didn Today was the last straw with this place. Since when is it acceptable to have an appointment, leave your car there all day, and then be told they didn't even look at it. It was apparent that they could care less that they wasted my entire day by just letting my car sit there. And this was the second time in two weeks! I will never buy another Buick because my Lacrosse has more issues than a magazine and after the way I have been treated by Buick, I would never recommend anyone buy one. This service department should be investigated, stay away! More
by livid17
Employees Worked With
Justin
August 18, 2017
Great shopping experience Enjoyed the buying experience and the treatment I received from Robert and Scott. Also Zak in Finance was instrumental in getting us a great interest Enjoyed the buying experience and the treatment I received from Robert and Scott. Also Zak in Finance was instrumental in getting us a great interest rate. More
by Perez
Employees Worked With
Robert
August 11, 2017
Very pleasant experience my salesperson Jenna was great Had a very pleasant experience with this dealership was in and out of there in less than 2 hours my sales rep Jenna was very helpful and friendly she Had a very pleasant experience with this dealership was in and out of there in less than 2 hours my sales rep Jenna was very helpful and friendly she helps set everything up on my car and my phone. Would definitely recommend this dealership to anyone More
by Sheila McDonald
Employees Worked With
Jennifer Yoswa
August 09, 2017
Customer Service Goes a long way for some The way you're treated at any place makes a big difference in how you perceive the services provided. I would have given 5 stars but a certain servi The way you're treated at any place makes a big difference in how you perceive the services provided. I would have given 5 stars but a certain service person there (for whatever reason he's always assigned to our service appointments) is the rudest person there can be. A complete smart xxx.. we went and paid $1000 to have new tires put on my vehicle, when we get there to pick it up, we obviously want to check out what we just paid a grand for!! He makes a smart xxx remark saying "Well I can assure you they are Black and Round" NOT THE WAY TO TREAT A CUSTOMER THAT JUST DROPPED A $1000 TO CONTRIBUTE TO YOUR PAY! More
by Whatsittoya
Employees Worked With
M
August 02, 2017
Service took care of me After buying a CPO Sierra, the sales side was giving me trouble about replacing the torn driver seat. After talking with Jerry in Service, they took m After buying a CPO Sierra, the sales side was giving me trouble about replacing the torn driver seat. After talking with Jerry in Service, they took my truck in the next week, fixed it for zero cost, and gave me a super nice 2017 Acadia SLT as a loaner for the day. I'll definitely bring it back to them for service More
by JPDeal06
Employees Worked With
Jerry
August 02, 2017
Five Star Buying Experience Most of the reviews I have read on here are from people complaining about not getting their way. I bought 2 trucks at different times. 1st one was a Most of the reviews I have read on here are from people complaining about not getting their way. I bought 2 trucks at different times. 1st one was a cash purchase and I was in and out within 30 minutes. The second one I financed and was done in about 45 minutes. Very professional people that I worked with. Ask for John Cantu. More
by Kylan1
Employees Worked With
John Cantu
May 31, 2017
Do not get your vehicle inspection at this location!!! They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I was told by the guys at your dealership that the only way my car would pass , I would have to buy a GM gas cap for $60 and $50 for installation. Seriously??? The nerve of these guys trying to scam a female. More
by sepbaby
Employees Worked With
3
May 30, 2017
Great customer service I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicl I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicles and repairs. Great group, More
by Nanners89
Employees Worked With
Justin Jones
May 13, 2017
Wonderful Service I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and checked it out and of course it stopped acting up. A week later the problems resumed, they were able to diagnose the problem this time and work with the warranty company to get it repaired with nothing out of pocket. They went above and beyond by providing me with a loaner vehicle and keeping me informed every step of the way. Jerry Jackson and his service department are really squared away. Justin the service person kept me informed about everything. I will never go anywhere else. More
by danbelair
Employees Worked With
Justin, Justin, Jerry
