Hiley Buick GMC

lots of promises Vehicle wasn't there to look at like promised on the phone. Expected me to make a deal on a vehicle not there, then after i agree to the vehicle doesn Vehicle wasn't there to look at like promised on the phone. Expected me to make a deal on a vehicle not there, then after i agree to the vehicle doesn't show up the next day as promised again. Im told to come back Monday to get it and they would have it all detailed and ready to go. I show up and have to wait an hour for what they called a detail which was they spraying it with a water house and not even touching the inside. If it wasn't for the decent price i would have walked away. More

Service department I scheduled an appointment for an oil change, and I arrived on time. While checking in, I was informam d it would be at least 2 hours before they even I scheduled an appointment for an oil change, and I arrived on time. While checking in, I was informam d it would be at least 2 hours before they even started on my car. What good does scheduling an appointment due? I understand having to wait a few minutes, but 2 hours? Learn to schedule better or not allow walk-in service to disrupt previously scheduled clients. I left, and I will not be back. More

Service Bought a new Terrain, salesman was awesome! Quick and easy purchase, told him what I wanted and he made it happen, all under an hour. Have been in twi Bought a new Terrain, salesman was awesome! Quick and easy purchase, told him what I wanted and he made it happen, all under an hour. Have been in twice for routine maintenance, been in and out of there in less than 30 minutes both times! I was informed up front about the guy who washes/details cars regarding his laziness so I always tell them not to wash my vehicle. Other than that, all around great! More

BE AWARE!! Service is such a HUGE DISAPPOINTMENT! My husband and I purchased a 2015 GMC Sierra Denali 2 years ago from Hiley Buick GMC and every time we take it in for an issue or to get serviced, it My husband and I purchased a 2015 GMC Sierra Denali 2 years ago from Hiley Buick GMC and every time we take it in for an issue or to get serviced, it is always a HUGE disappointment. They never have the same service staff, which is a HUGE red flag, such a high turnover rate when it comes to service staff. Service is absolutely horrible!!! They sign forms stating they fix the problem but do not even look at the problem nor fix it. We took it in for an issue and our brand new truck came home with scratches. We took it in for an alignment and the tires were only rotated, no alignment was performed. We took it in for a leakage and they stated it was fixed, a year down the road, leakage is still there and they now state it is not covered. Every single time we have taken our vehicle in, it has been the biggest headache and disappointment. Please save yourself some time and money. Do not purchase a vehicle from this dealership. They care about the sale but then you are on your own after that. Excuse after excuse! They are in desperate need of customer service training and loyal employees! More

New Car Purchase My husband and myself had started looking for an new suv. We went online, found dealerships and compared the prices and features. We decided on Hiley My husband and myself had started looking for an new suv. We went online, found dealerships and compared the prices and features. We decided on Hiley Buick GMC because they were the most competitive. We asked for Darien, because we had been looking online. He was a little new, had not been working there very long, but he answered every question we had. Took us for a test drive and explained all the gadgets that car had. We have been very pleased with the car and the service Darien gave us. We were not in the dealership for hours as in the past. We were in and out within a couple of hours. Great job Darien. More

Family member bought new Denali Yesterday I went with family members, they bought a New Denali ! Sales and everyone were friendly and made us all feel welcomed. Darian Marcus and st Yesterday I went with family members, they bought a New Denali ! Sales and everyone were friendly and made us all feel welcomed. Darian Marcus and staff were awesome. Business went smooth! No hassles. Too all I recommend this car Dealership Thanks More

Hiley GMC Outstanding Customer Service The service representative I spoke with, Justin, took ownership of the service work that my truck required. He assessed the situation and listened to The service representative I spoke with, Justin, took ownership of the service work that my truck required. He assessed the situation and listened to my frustrations in a polite and attenative manner. Justin went above and beyond to make sure I was leaving a happy customer by providing a shuttle home, a loaner and service work that was just outside of a standard warranty. He understood the value of a happy customer and for that I am grateful. I will be returning to Hiley for my next car/truck. Thank you Justin! Clint More

New car purchase Bryan and Manny were a great team in getting me into a beautiful new Buick LaCrosse with the accessories that I wanted and at a discounted price. Bryan and Manny were a great team in getting me into a beautiful new Buick LaCrosse with the accessories that I wanted and at a discounted price. More