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Hiley Buick GMC
Fort Worth, TX
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 257 reviews
July 25, 2019
OLD BAIT AND SWITCH ROUTINE I agreed on a truck and price. While we were working on the financing with the finance department and filling out the credit forms two days later, we I agreed on a truck and price. While we were working on the financing with the finance department and filling out the credit forms two days later, we were told that the vehicle had been sold to someone else. On telling me that the truck had been sold and offering another vehicle in its place, Kylie told me that we had not put a deposit on the truck but in fact it had not been offered. And furthermore she stated that they could not hold the truck on my "word". In my business your "word" is your credibility. This is not so at Hiley GMC. The lines of competition are drawn by "customer service", Hiley GMC has missed the mark. James More
by palmerjv
Employees Worked With
KYLIE
May 30, 2019
Shameful thieves preying on retired buyers Cheated me on my trade-in, unsuccessfully tried to trick me into 14,000.00 of extended warranty which I cancelled after I found out that I had a stand Cheated me on my trade-in, unsuccessfully tried to trick me into 14,000.00 of extended warranty which I cancelled after I found out that I had a standard 36,000 factory warranty. It is partly my fault for falling for their smooth talk. If they can cheat a 45 yr. retired GM employee, they will cheat anyone off the street. Buyer beware! More
by Pedulla-2007
Employees Worked With
Sales manager
January 13, 2019
Best purchase process I’ve ever had. And their service for t When into the dealership to look for a specific car process took less than a couple of hours which included a test drive. They did everything I asked When into the dealership to look for a specific car process took less than a couple of hours which included a test drive. They did everything I asked them to do they have the car ready when they said they were going to have it ready and I sailed through the process with no issues mainly because of Randy. Ask for Randy he’s really good and does a great job. Also I traded my 2013 Yukon in on the used vehicle and I’ve had it serviced there for six years without an issue done quickly done on time what more can you ask for? More
by Jims
Employees Worked With
Randy
March 04, 2018
False Advertising 3 days This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on a internet glitch, basically blamed it on GM. Checked the internet the next day and the prices where lowered again, I called and the same excuse. Felt like I got shamed just to get me into the dealership. Should have made them honor there pricing, but I won’t be back. More
by Emac
Employees Worked With
John
January 02, 2018
Excellent Customer Service I purchased my 2014 GMC Sierra truck new from Hiley and had it serviced their ever since. The customer service and attention to detail are bar none t I purchased my 2014 GMC Sierra truck new from Hiley and had it serviced their ever since. The customer service and attention to detail are bar none the best. Its been so good that I would not consider getting another vehicle anywhere else or having my truck serviced anywhere else. Problems that I have experienced have been corrected the 1st time with out having to do any follow-up. More
by Christopher Swartz
Employees Worked With
Jerry Jackson
November 20, 2017
No follow up on service that was needed I took my truck in for a scheduled oil change and added additional services including a fuel injector cleaning, tire rotation, and air filter replacem I took my truck in for a scheduled oil change and added additional services including a fuel injector cleaning, tire rotation, and air filter replacement. I had no problem with the work done on those services BUT I did have a repair needed for my brake system which is warranty work on my truck. I was told the part was not in stock but would be ordered and available on the Monday following my visit (Saturday). It's been two weeks and I still haven't heard from the dealership. I was hoping for better service. More
by joelstupka
Employees Worked With
Melissa Carey
November 13, 2017
Aggressive Hospitality at best. Well worth the drive folks. Justin Jones and the friendly service crew really takes care of us every single time. I’m a customers for life. They even Well worth the drive folks. Justin Jones and the friendly service crew really takes care of us every single time. I’m a customers for life. They even give you a courtesy wash at no extra charge ( A real detail ) - Don Hill More
by Donhill2011
Employees Worked With
Justin Jones
October 30, 2017
service great dealership, friendly, professional, great customer service. never a problem thats why i always use Hiley Buick GMC. They even detailed my car.. great dealership, friendly, professional, great customer service. never a problem thats why i always use Hiley Buick GMC. They even detailed my car.. Thank you More
by Carter@2012
Employees Worked With
service advisor guy. Dustin, Justin. I'm sorry I don't remember..
October 26, 2017
The best This dealership is an awesome atmosphere. It’s so open & clean & the personal are very knowledgeable at their job. Quick service & they act like the This dealership is an awesome atmosphere. It’s so open & clean & the personal are very knowledgeable at their job. Quick service & they act like they care. Customer service at its best at this dealership. You completely miss the boat going any other place. More
by Jim
Employees Worked With
Service mgr, Kemp, Jenna
October 23, 2017
Got me a better vehicle than I even wanted. They were great! I will use them in the future and have recommended them to others! I really appreciate the quickness with which my purchase was handled. We were in a I will use them in the future and have recommended them to others! I really appreciate the quickness with which my purchase was handled. We were in and out in 2.5 hours, including two test drives. Efficient! More
by ashleymckee
Employees Worked With
Melissa Carey
