Hiley Buick GMC

Great employees working personnel with you to buy a car, made it a great experience, thank you again Hiley! made it a great experience, thank you again Hiley! More

BEWARE! ! Horrible experience/Nightmare. The Finance Specialist Marcell Bailey is a scammer. He added a $3,650 extended warranty without my consent. My faul ! Horrible experience/Nightmare. The Finance Specialist Marcell Bailey is a scammer. He added a $3,650 extended warranty without my consent. My fault for signing the agreement and not seeing the add on. He stated that, "your vehicle has a warranty" I stated my salesman said that it didn't. He said oh yes it does a 30,000 mile. Dang...wow the vehicle had over 100,000 miles. Next... 5 days later after my discovery of the warranty I contacted the dealership and they transferred me to Kip Gillmore. He stated the warranty could not be removed and that it was a requirement of the finance company. I responded that I would get an attorney to advise me and at that point I was directed to Ron Hughes. Ron stated that he could remove the warranty. Upon hanging up I contacted the finance company they explained the warranty is optional it is not a requirement from them. Next, my financing fell through. I was told to come in to re-sign for a different finance company. Upon arrival Ron demanded that I turn in the key to the vehicle. I explained to him that I had the text messages that Marcel had sent me regarding coming in today to sign the paperwork. He said Marcell was off and that he had just spoken to him and was told that I was returning the vehicle. I asked for an Uber home under the circumstances because I lived 45 miles away, however I was denied. I did agree to return the vehicle after reporting to the police what had transpired. I requested the contract to be canceled infront of the police officer and Ron said, " there is no contract because the finance company did not approve you." I had a friend pick me and my belongings up. 3 hours later I was called by Ron to report that the finance company did approved me. He said "the vehicle is yours if you still want it," I declined on Friday. However, the finance company called me Monday to congratulate me on my new vehicle. The finance company reported that my financing was processed and the funds were sent to the dealership all of this without my knowledge or approval These people are Horrible! Please Please heed my warning. I know that they have over 2,000 reviews I was impressed too, but that was a BIG Mistake. More

I have traded with Hiley since 2016. Great people. Great cars. This is my second Forrester. Great people. Great cars. This is my second Forrester. More

Service went from awesome with a great oil change special to rude and trying to up-sell everything and not honoring their own deals on their site. Happened twice. I only gave them a second chance because we to rude and trying to up-sell everything and not honoring their own deals on their site. Happened twice. I only gave them a second chance because we had so much history together I felt like I owed them another shot. This time was even worse. All the bays were open which was never the case before. Looks like they had one tech and two people working the desks. Used to be bustling. Will never return for service or any other business dealing. More

Greg was very personable and helpful. We would buy another car from Hiley in the future with Greg’s assistance. We would buy another car from Hiley in the future with Greg’s assistance. More

I can’t say how amazing Greg was. He was there every step of the way. He made the buying process very easy. He’s got a great sense of humor and it super plight. I will definitely do b He was there every step of the way. He made the buying process very easy. He’s got a great sense of humor and it super plight. I will definitely do business with him again. He also put a big red bow on my wife’s new Christmas gift and showed her how to use everything. The magic pen was also a nice touch. Thanks Greg. More

Had a great experience, Greg was great. Greg made this the best car buying experience I've ever had. Thankyou! Greg made this the best car buying experience I've ever had. Thankyou! More

Great experience. Greg Dowler was fantastic! We’ll only go to him from now on. Greg Dowler was fantastic! We’ll only go to him from now on. More

Very good service and the staff are friendly and helpful with all the work that they do in my truck with all the work that they do in my truck More

Today I called to see if this dealership had a used car for my son and Antonio answered the phone. I told him what I was looking for and he searched his inventory. He told me he had just got a car on a tr for my son and Antonio answered the phone. I told him what I was looking for and he searched his inventory. He told me he had just got a car on a trade in but it was a little bit more than I said I wanted to pay. It was “ten five” he said. My budget was $10K plus tt&l but he said “but we’re here to make a deal”. He told me more about the car and I got excited. Our budget was $10,000. So we drove there to check it out….We spent an hour and 20 minutes there, approximately. It was close to closing. We go in to sit down, ready to make a deal, cash purchase, but all of a sudden he puts a paper on the table and says “my manager just printed this” and on the paper the car price was higher than he said on the phone!! It was NOT “TEN FIVE”The whole thing was a big lie! Do not trust this dealership! They’ll rope you in to get you there and then switch what they say! They do not have integrity and are untrustworthy. Take your business somewhere else! No one, not even the manager, came over to see what was going on. I think they all just wanted to go home and didn’t give a crap about me, the customer and making me, the customer, happy. DO NOT go to this dealership! You’ll be disappointed! More