Hiley Buick GMC

I had an excellent service experience at Hiley Buick-GMC Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstan Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstanding — truly better than terrific. The entire process was seamless from start to finish. My service was completed in a timely manner, and I received not only a comprehensive report but also a detailed video walkthrough explaining the work performed and recommendations to help maintain the lifespan and care of my truck. That level of communication and transparency really stood out. What impressed me even more is that I did not purchase my vehicle from their dealership, yet they treated me with the same care and professionalism as if I had. Exceptional customer service all around. I will definitely be returning and highly recommend their service department in Fort Worth. More

The customer service and maintenance service were outstanding and timely. The service team communicated throughout the vehicle check. outstanding and timely. The service team communicated throughout the vehicle check. More

The dealership itself was very clean and put together, with welcoming employees! Which made the process of purchasing a car, very smooth far from hectic and overwhelming. With the easy uplifting experienc with welcoming employees! Which made the process of purchasing a car, very smooth far from hectic and overwhelming. With the easy uplifting experience with Tell and Cheyne! They helped me purchase my car by myself! As a young female, it’s very nerve-racking, but they made the transition and the experience worth it! I will definitely come back to them two when it’s time to get another car!! More

Great people to work with! ! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy! ! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy! More

I found the dealership online, very good experience once we got there. Vincente was knowledgeable and very helpful. we got there. Vincente was knowledgeable and very helpful. More

Fast professional service. They cleaned my engine compartment and washed my truck when they finished the repairs They cleaned my engine compartment and washed my truck when they finished the repairs More

**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the first place. I would not recommend this dealership to anyone looking for a straightforward or honest buying experience. 1 More

Buyer Beware! !! The price advertised on their website is not the price they will sell for. Even though they spend lots of time and space to show you an advertised !! The price advertised on their website is not the price they will sell for. Even though they spend lots of time and space to show you an advertised price you must look for the not so obvious grey disclaimer that states that the dealer sets the final price and that addon's and fees are not included. And they are significant amounting to thousands more than the advertised price. Hiley immoral and should be illegal. Same old stuff that makes buying a car so distasteful and sadly gives dealers the bad reputation they have earned. More

Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. More

Service is Awesome very polite and knowledgeable to help out.. really like the video of inspection of your vehicle explaining conditions of it. out.. really like the video of inspection of your vehicle explaining conditions of it. More