Hiley Audi Volkswagen Of Huntsville

saleman was very knowledgable about the cars, overall very good experience. Dealership had a good selection of automobiles I was interested in. Salesman worked very hard to get any information I was so i very good experience. Dealership had a good selection of automobiles I was interested in. Salesman worked very hard to get any information I was so impressed i bought two cars from him instead of one. More

This is our second vehicle from the Hiley family and also from Matt, and we have yet to receive anything but great service, a fair price, and a low pressure buying experience. At the time they did not have from Matt, and we have yet to receive anything but great service, a fair price, and a low pressure buying experience. At the time they did not have the exact vehicle I wanted in stock, but Matt was able to have it to me in 2 days, as was promised. I would recommend this dealership to any of my family and friends in a heartbeat, because I know they will take care of them and do anything to make sure they are another happy customer. More

Every time me and my family come in either to look or Every time me and my family come in either to look or purchase we get the same treatment. I totaled my car and Matt took the time to take pictur Every time me and my family come in either to look or purchase we get the same treatment. I totaled my car and Matt took the time to take pictures and clean out all of my personnel things from the car and made sure that the insurance transition was going well. While my car was being taken care of by the insurance company, Matt took the time to find the exact same car in a different state and made sure I could go from a rental into my new care in a timely manner. When it came time to do the financing there was no questions asked, they knew the situation and took care of the financing even though my old car was still showing up on my credit. My husband came in a few days later and asked questions about another car and he received the same care. Now we both have Audi's. Thank You Audi. More

Words cannot express the frustration I have had with the Service department for my Audi. Wrong parts ordered, work not done but charged for - when refund requested, said I would have to "store credit" and Service department for my Audi. Wrong parts ordered, work not done but charged for - when refund requested, said I would have to "store credit" and after pressing them I could "get a check from the main office" - and after I had to get ugly "ok - we can credit back your credit card". A road test was supposed to be included in my 60K check up ($300+) - the mileage was exactly the same as when I brought it in when I picked up the car. I have started to stop people I see who drive Audi's around town and ask them - all of them roll their eyes and tell me very similar stories. Two different people with A4's say they want to sell the "d@n# car" because of the Huntsville Service Department. I have taken mine to Nashville (2 hour drive) for routine service with a wonderful experience. They claim they have many Huntsville customers - and I can see why. More

I contacted Matt by phone from Houston, where I live, to inquire about a particular Audi in Hiley's inventory. With a 2nd phone call during the same afternoon, we agreed on a price and worked out the other inquire about a particular Audi in Hiley's inventory. With a 2nd phone call during the same afternoon, we agreed on a price and worked out the other details of the transaction. In addition, Matt and I exchanged numerous emails and phone calls to arrange for the car to be shipped to Texas. Through this entire process, Matt and other individuals at Hiley did exactly what they said they would do, and not one detail was different than what I expected or was told. I've bought more than 20 cars in the last 10 years, and this was one of the smoothest and easiest transactions that I have been involved in. Without a doubt, I'd deal with Hiley again. Dave Fulghum Houston, TX 2010 Audi R8 5.2 More

After we decided that we really wanted a Volkswagen Jetta, we searched online to find the exact car that we wanted. When we filled out a form online to help find cars, Matt Kosmowski at Hiley of Huntsv Jetta, we searched online to find the exact car that we wanted. When we filled out a form online to help find cars, Matt Kosmowski at Hiley of Huntsville, AL, responded immediately and made sure that we found the car that we really wanted and made the purchase easy - even though we were working from 100 miles away! On the day of the sale, it was very easy for us to purchase our new car. More

Recently I had my VW Passat in for an unscheduled service (102,500 miles). The service department found the problem (cam seals leaking) and fixed it. The car is running well again and the experience was gr (102,500 miles). The service department found the problem (cam seals leaking) and fixed it. The car is running well again and the experience was great, as usual, with this dealership. They kept me up-to-date with progress reports and were able to address all my questions in a friendly way. More

I just recently purchased a brand new Volkswagen Jetta from Hiley VW of Huntsville. I can't express into words how wonderful my experience was at this dealer. The entire staff was very genuine and very e from Hiley VW of Huntsville. I can't express into words how wonderful my experience was at this dealer. The entire staff was very genuine and very easy to do business with. Not sure it is possible to make a car purchase any easier then it was with these guys! They listened to what I was looking for, found the perfect car for me, and got me great deal without any hassle. I will be referring all my friends & family to this dealer, BEST in town by far!! More

Went in for an oil change and they stripped out the threads on the oil plug. Cost me $611 dollars to get it back the way it was before I went in. I can understand that it happens so I asked for a dis threads on the oil plug. Cost me $611 dollars to get it back the way it was before I went in. I can understand that it happens so I asked for a discount, split the problem 2 ways. They wouldn't even discuss it. The service rep was rude and definitely not customer focused. His name was Ronnie. This was not my first time to get service work at the HILEY VW dealership (formerly Jeff SIKES). It will definitely be my last. I recommend that NO ONE EVER use this dealership. I am amazed that they are still in business. I guess that's what no competition gets you... More

Staff was very responsive to my needs. They worked quickly to make this a pleasurable experience. Details that could not be handled the day of the sale were scheduled. I anticipate the service depa quickly to make this a pleasurable experience. Details that could not be handled the day of the sale were scheduled. I anticipate the service department will be as good as the sales staff. This is my first Volkswagen, actually I have never purchased anything but Honda. I hope the Beetle meets all my expectations and more. More