Hiland Toyota

Untrustworthy I’ve been a loyal Toyota customer for 50 years owning 20 Toyota and Lexus cars over the years. The cars have been great as has my dealer experience - I’ve been a loyal Toyota customer for 50 years owning 20 Toyota and Lexus cars over the years. The cars have been great as has my dealer experience - until now. We’ve purchased 4 cars ($120,000) recently from Hiland Toyota. We were planning to buy a used car for one of our family. We Selected a car from Hiland’s inventory, met with a salesman to commit to buy it, offered a deposit to hold it until our nephew arrived (the following morning). The salesman refused a deposit saying “I’ll take the keys and hide it on the back lot”. Just before our nephew arrived (less than 12 hours from my commitment to buy and the saleman’s Commitment to sell, I get a call from the salesman saying the car had sold. I understand contract and dealership law and the importance of consideration but I also understand ethics. Hiland demonstrated that it is an unethical, untrustworthy dealer. We will buy another used car for my nephew and buy and service all of our future Toyota’s elsewhere. More

Best car buying experience Allen was beyond helpful and courtesy during our experience with him purchasing our new vehicle. He was very knowledagle, personable and patience with Allen was beyond helpful and courtesy during our experience with him purchasing our new vehicle. He was very knowledagle, personable and patience with us and all our questions!!!! More

+100% satisfied!!! Joe Eckman, Service Advisor is courteous, professional and always friendly!! Joe's customer service skill set is such a positive reflection of the qu Joe Eckman, Service Advisor is courteous, professional and always friendly!! Joe's customer service skill set is such a positive reflection of the quality of staff and service at Hiland Toyota. When I have had to use your complimentary shuttle service, both John and Allie (sp?) were outstanding!! More

Hiland Toyota if rated number 1 in my personal experience This place has a very clean showroom,lots to choose from, staff is very friendly and helpful, makes you feel very comfortable,I've bought 4 vehicles f This place has a very clean showroom,lots to choose from, staff is very friendly and helpful, makes you feel very comfortable,I've bought 4 vehicles from them and will always go back More

Excellent Experience Every Time We always enjoy our experience with Hiland Toyota no matter what we go in for. This was the 8th or 9th new vehicle that our family(5) along with frien We always enjoy our experience with Hiland Toyota no matter what we go in for. This was the 8th or 9th new vehicle that our family(5) along with friends have purchased from Hiland since 2011. We will continue to purchase our new vehicles there and recommend Dan Larson our salesman along with Hiland Toyota. We have also had wonderful experiences with the service department when we have to to get oil changes/tire rotations, etc. We have had Hiland service install equipment purchased and as with purchasing new vehicles, our experience was excellent every time. More

Hiland=SCAM When Hiland was located near Southpark mall, I had several bad experiences with this company and allowed them the chance to correct it because of the When Hiland was located near Southpark mall, I had several bad experiences with this company and allowed them the chance to correct it because of the convenient location. Eventually, I took my business elsewhere because of the questionable service at Hiland. Only because of an online deal, did I give Hiland another final chance. My Sienna went in for an oil change and tire rotation. I was told I needed to replace my driver's side running light bulb. I agreed. Then I was told it was not the bulb afterall, but something in the wiring that would require a $50 diagnostic. I refused that and left. The Sienna was looked at it by another independent mechanic. Within minutes of looking under my hood, they noticed a fuse was missing. That fuse was replaced and instantly the bulb works! This just verified to the mechanic and myself how Hiland does "business". Hiland has COMPLETELY LOST MY TRUST AND LOYALTY as a customer. More

Worst car dealer ever lonnie tapscott president award 8 year Went to get a nice truck trade my explorer in and got a 2005 tundra thought it was a good truck but come to find out all kinds of problems. Left there Went to get a nice truck trade my explorer in and got a 2005 tundra thought it was a good truck but come to find out all kinds of problems. Left there parking lot with bumper to bumper warranty but the dealer ship falsely put the the wrong miles down and than took my warranty away and sold me a warrant that wouldn't cover a thing so now I'm stuck with a truck that needs about 3to4000 in repairs I could of put that money in my explore and made it A nice explore. But no waste of time , money , and trust in this car dealership . Only out to make a profit and will turn there backs on you if you ask for help. More

Why everyone hates going to a dealership. I bought a used truck that had hidden problems where tbeir answer was, well the service manager decides if we tell if it has major know problems. Whik I bought a used truck that had hidden problems where tbeir answer was, well the service manager decides if we tell if it has major know problems. Whike on my way home check engine light goes on, air goes out. As is! Friends buy a van, no problems declared by this dealership. It was found to be a Hertz rental that had been in a major accident with bent frame. This dealership lied like my truck on car fax and would not honor repairs. Lonnie and the team know well what their doing to people. Better business, attorneys contacted. They know they have you over a barrel. Beware! More

Terrible customer service I honestly can say I had a pretty decent buying experience and was happy with my sales man and payment guy. But here it is 5 weeks later and I'm get I honestly can say I had a pretty decent buying experience and was happy with my sales man and payment guy. But here it is 5 weeks later and I'm getting speeding tickets in the mail out of Cedar Rapids for 70 in a 55 for the vehicle I traded in. I'm extremely dissapointing that a dealership of this size is driving around on customer plates. Expired plates might I add (part of why I wasn't to worried about taking them off). I call the dealership to inform them of what's going on, the girl puts me on hold. Comes back and says well you'll just have to go to court. I reply by saying this I know my point in calling was you might want to know your driving around on customer plates and whoever you have driving vehicles to the auction is doing 70 in a 55. She said hold on and I'll transfer you to our manager. She comes back on a minute or two later saying, well he says you'll just have to go to court and fight it. I'm really glad your manager is far to busy to accept a legitimate phone call from an annoyed customer because of your dealerships unethical practices. Amazing customer service. You just made sure me or any of my family would never spend a dime at your dealership again. Extremely dissapointing. More

Ignored my presence Went there 2 times to buy a new truck bent half hour each time still nobody even talk to me or acknowledged my presence trying a different dealer toda Went there 2 times to buy a new truck bent half hour each time still nobody even talk to me or acknowledged my presence trying a different dealer today maybe they will be better More