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Highland Park Ford Lincoln
Highland Park, IL
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 132 reviews
January 28, 2020
Worst Service Department I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service departm I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service department, no one acknowledged me. I waited half an hour, standing in front of 4 workers and no one would assist me. I finally had to take my car without anyone asking me if I needed anything. Awful customer service in that department. They all pretended to be busy. More
by wsteele
Employees Worked With
Ignored
December 23, 2019
When I bought the vehicle the door panel light was not working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn' working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn't work because it's a Livery vehicle. More
by Jerrycamp50
Employees Worked With
Don't know
December 19, 2019
You dropped the ball this time! I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wa I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wasn't working (it had been working when I dropped my car off for the airbag work). I called Highland Park Ford and explained the problem, and the service rep said that it was possible that the fan motor was not reconnected when the airbag work was done. So I had to make a second trip (I live nearly 20 miles from HP Ford) without any heat or defrosting, and the temperature was in the teens. They quickly fixed the problem, which was the mechanic failed to reconnect the fan motor. It was done free of charge, plus they washed my car, but this should not happen. I've always had good experiences with HP Ford's service department, but they dropped the ball this time. More
by craigsirles
Employees Worked With
Two gentlemen at the service counter, both of whom were very nice.
December 17, 2019
Some of My 2019 MKT problems solved by visiting them Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people More
by usralimo
Employees Worked With
Service guy name Steve by the counter service down to earth especially with old people very good man
December 13, 2019
Friendly and professional staff. Work done well. i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most im i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most important client. The service department is efficient and professional. I have gotten loaner cars and the work is always done on time and as quoted. I highly recommend Highland Park Ford/Lincoln. More
by Ricky Glickman
Employees Worked With
Roberto
December 13, 2019
Friendly and efficient service I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husban I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husband and I have purchased two cars from the dealership in the last few years and would definitely return. More
by Christof
Employees Worked With
Steven Dimitroff
December 12, 2019
lease of 2020 ford expedition excellent customer service friendly staff the salesman took his time to go over all the details on my new ford expedition i will gladly continue to b excellent customer service friendly staff the salesman took his time to go over all the details on my new ford expedition i will gladly continue to be a customer of highland park ford thanks for everything More
by hymie1020
Employees Worked With
gary umansky AKA chip
December 10, 2019
I arrived at highland park Lincoln dealership About 4:30p.m. in 35 minutes I was done buying the lincoln aviator,its alot easier when you're dealing with hughley trained professionals,everything was p 4:30p.m. in 35 minutes I was done buying the lincoln aviator,its alot easier when you're dealing with hughley trained professionals,everything was perfect,from the minute you enter the place,I love the car,thank you Matt you have done a great Job, I will highly recommend you thank you happy holidays, More
by Markyounes001
Employees Worked With
Matt price
December 04, 2019
Fast, Smooth, Friendly & Professional I have been dealing with the Price Family for many years and each time they top the level of service and value from the prior visit. Everyone of my F I have been dealing with the Price Family for many years and each time they top the level of service and value from the prior visit. Everyone of my Family members use no other dealer. More
by Deano@1429
Employees Worked With
Matt, Jessie
December 03, 2019
Great Communication This is the only dealership I trust to work on my car. They are great. Danny always lets me know what is going on and is on top of it. This is the only dealership I trust to work on my car. They are great. Danny always lets me know what is going on and is on top of it. More
by htempler
Employees Worked With
Danny
