Hi Line Motors
Plano, TX
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
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Isaiah was very easy to work with throughout the process. I originally came in for just a quick look at the vehicle to.ensure it would meet my bride's requirements in our search. He pulled the car up for me I originally came in for just a quick look at the vehicle to.ensure it would meet my bride's requirements in our search. He pulled the car up for me to look over, and was able to answer most of my initial questions, and those he did not know, he was quick to find answers. The F&I office was also relatively quick and easy to work with; no extra sales tactics like other dealerships we had contacted. Overall, a much better experience than I anticipated, we will definitely keep this dealership in mind when we need to search again. More
I had a wonderful experience at HiLine Motors. They gave me a great deal on my trade-in and made sure that I got the exact car that I wanted without any hassle or issues. Isaiah was excellent an They gave me a great deal on my trade-in and made sure that I got the exact car that I wanted without any hassle or issues. Isaiah was excellent and provided great customer service! I would highly recommend them! More
I recently bought a 2008 Hummer H2 from HiLine Motors — and honestly, I couldn’t be happier. Finding one of these in great condition is hard enough, but the deal I got here was incredible. The truck was in and honestly, I couldn’t be happier. Finding one of these in great condition is hard enough, but the deal I got here was incredible. The truck was in fantastic shape, exactly as described, and you can tell they truly care about the quality of the vehicles they sell. The dealership itself is spotless and beautifully organized — it feels more like a high-end showroom or car museum than a typical dealership. Every car on the floor is something special, and their inventory includes some rare, eye-catching models like the Jaguar XK (my personal favorite). The entire team made the experience smooth and enjoyable. Marcus, Radu, Sean, Sami, Isaiah, Tommy, Alex, and Lee (the service manager) were all a pleasure to work with. Before I left, they even checked my Hummer and noticed it just needed new wipers — they took care of it right away without hesitation. From start to finish, the service, professionalism, and attention to detail were top-tier. I love what HiLine Motors stands for, and from now on, this is where I’ll be buying my cars. Five stars all the way! More
Isaiah was great and everyone at the dealership was so nice. They worked with us to get our payments exactly where we needed them. nice. They worked with us to get our payments exactly where we needed them. More
Disappointing Experience! I walked into HiLine Motors extremely excited to test drive a car I’ve been interested in for a little while. Gabe, the sales representative was plea I walked into HiLine Motors extremely excited to test drive a car I’ve been interested in for a little while. Gabe, the sales representative was pleasant and made the overall experience fast and easy. Once we worked out details, I decided to use my car as a trade and paid for the rest in cash, again, fast, and easy transaction. The vehicle was ready to be picked up in a few days, the vehicle was delivered fairly clean, smoke smell and empty gas tank. Gabe gave me one set of keys and told me the second would be provided once I picked up my plates, no walkthrough on how things worked on my new car or anything. A couple of weeks later I received a call that my plates were ready, I went in, picked up my second set of keys and new plates were placed on my car. As I was pulling out of the parking lot, the brake light came on, I didn’t think anything of it but when I got home my husband noticed it. He called the dealership Monday morning and was told Gabe was no longer an employee there, so he spoke to someone else, he explained to him the situation and was provided with a name of a place to take it to for inspection. We did that and was told the car needed new brakes, front and back and it would cost $3,500 and that it had to be done as brakes were in the bad condition. We left the car there to get brakes done, called the dealership spoke to Steve and explained, we just bought the car 2 weeks ago and already need to replace brakes for $3,500. While car was being serviced the battery dies and needs to be replaced, another $400. Now I’m out just shy of $4,000 and had the car for only a few weeks. I’ve been going back and forth with Steve for weeks now as he keeps giving me the runaround that he’s “trying” to get me some sort of compensation, but I keep on having to follow up with him. At this point, this has been an overall horrible experience, and I would NOT recommend anyone to buy a car from HiLine Motors. More
Steve Salerno from Hi Line Motors was awesome courteous and made my purchase of a mint condition 2018 BMw M2 LCI a quick painless experience. The showroom was clean and the staff were amazing. I would high and made my purchase of a mint condition 2018 BMw M2 LCI a quick painless experience. The showroom was clean and the staff were amazing. I would highly recommend this dealer to anyone looking for a specialty vehicle or just their next new car. Pricing was good and the paperwork was a breeze. I will continue to do business in the future with them. Also a shout out to Ray for assisting as well, very polite and professional. More
After I received the vehicle at my house, I immediately reported the below issues to Ray who was my salesman and he did fight for me, or at least that is what he said. Steve the manager called me names an reported the below issues to Ray who was my salesman and he did fight for me, or at least that is what he said. Steve the manager called me names and then hung up on me though, SO PROFESSIONAL! PROBLEMS: (182 point inspection is completely FALSE / a lie): 1.) Leaking oil pan. 2.) Rear sunroof glass panel cracked/shattered after I received the vehicle within 5 minutes. 3.) Front tires are severely feathered, therefore the alignment is shot. 4.) Dent in the rear bumper. 5.) Telescoping side view mirrors never worked. 6.) Oil was never changed and is smoked. I am sure I am missing more, but hopefully you get the picture! Thank God I am a car guy or these things would have cost me thousands of dollars! They are a typical greasy used cars sales lot and tried to blame me for not purchasing a warranty...REDICULOUS...SO DOES THAT MEAN ALL THERE CARS ARE EXPECTED TO COME WITH THESE ISSUES...NO!!! 100% Unethical and unprofessional. DO NOT RECOMMEND!!! More
After my first review and being contacted by the Sales rep, Tommy, I am changing my review to a 5 star! If you want to deal with a despicably crooked company, I hightly reccomend HiLine Motors! Quote fro rep, Tommy, I am changing my review to a 5 star! If you want to deal with a despicably crooked company, I hightly reccomend HiLine Motors! Quote from Tommy's txt: "We didn't even make anything off your Car , couldn't even by my baby anything with that cheap commission ." How is that for after-purchase customer service! To be totally fair to Tommy, and per his suggestion, I should call out everyone involved ... so here goes... Steve Salerno sent the "Doctored" docusign showing that HiLine owed nothing else on the car. When questioned, Steve said, "we are way beyond that." General Sales Manager, Gabe Deleon replied to 1 of several emails requesting clarification of costs in writing. NOW to be totally fair to both Steve and Gabe, I don't believe either had knowledge of Tommy's promises. I believe that they were simply working out of common business practices with needed information being withheld. More



