Hi-Line Autohaus
Charlotte , NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Outstanding! I love cars and my hobby is always staying in the market for a new/used car find, so I have a lot of experience with car salesman and dealerships. It I love cars and my hobby is always staying in the market for a new/used car find, so I have a lot of experience with car salesman and dealerships. It is difficult for me to be impressed by either. I discovered Hi-Line Garage through a link at Edmunds.com. What a great surprise to find this pearl of a dealership in a sea of mundane. My experience with Hi-Line was truly outstanding. My salesman, Jimmy Wilkins was a stand-out as well. He was very knowledgeable, easygoing and a real pleasure to deal with. If you are in the market for a great used car I would definitely check-out Hi-Line Garage and ask for Jimmy. You won't be disappointed. More
First rate car buying experience. I have bought many cars over the last several years and my experience at Hi Line was completely positive. Be sure to ask for Jimmy as he was extremely I have bought many cars over the last several years and my experience at Hi Line was completely positive. Be sure to ask for Jimmy as he was extremely helpful and willing to do whatever he could to make the decision and purchase easier. From taking the vehicle for an inspection to picking you up from out of town it was no problem. All concerns I had were addressed and the management was willing to do what it took to make the deal right and for me to feel comfortable. Nice cars and all the resources of a big dealership in a smaller space. Wouldn't hesitate to buy from them again. More
Repeat Customer I have purchased two vehicles from Hi-Line Garage and my experience with Ali and his team each time was first-rate. They listened to what I was lookin I have purchased two vehicles from Hi-Line Garage and my experience with Ali and his team each time was first-rate. They listened to what I was looking for and never pressured me to make a decision I wasn't ready to make. I appreciate that they were more interested in building a long-term customer relationship rather than making a quick sale. I wouldn't hesitate to refer family or friends to Hi-Line Garage when looking for a quality used import vehicle. More
The Way Car Buying Should Be Done I would recommend Hi-Line Garage to anyone who is serious about purchasing a car. I recently purchased a 2011 Chevrolet Cruz LTZ R/S from Hi-Line. B I would recommend Hi-Line Garage to anyone who is serious about purchasing a car. I recently purchased a 2011 Chevrolet Cruz LTZ R/S from Hi-Line. Buy far one of the best customer service experiences I have every had. From the first point of contact everything was easy. Joe Scarpino! Most dealers are so pushy, but not Joe. He actually wanted to know if I really liked the car and was not trying to put me off on another vehicle. He was so nice. A professional and made this experience one I will not forget. The vehicle selection is great and the service is top notch. I definitely see why this is a USAA Certified Dealership. More
Beware In my opinion, Hi-line is dishonest and conniving. I bought a Mercedes SUV with a DVD player system. Not being familiar with the system, I didn't re In my opinion, Hi-line is dishonest and conniving. I bought a Mercedes SUV with a DVD player system. Not being familiar with the system, I didn't realize it would not work without a remote. They told me they would get one and everything was fine. When I got the remote after purchasing the car, I found that one of the screens was internally cracked. I believe they hid the remote until after I purchased the car so I wouldn't find the cracked screen. The replacement screen is $2000. There was also a burned 3- inch circle hidden under a floor mat. Of course they think I should have looked under the mat. After all, who would trust a used car salesman? If you deal with them, have an independent inspection service check the car. They are available online. More
Best Car Purchase Ever This was the best car buying experience ever. Jimmy at Hi-Line was informed and no pressure. Seemed to know exactly what cars would suit us best and This was the best car buying experience ever. Jimmy at Hi-Line was informed and no pressure. Seemed to know exactly what cars would suit us best and the no haggle prices made the final choice easy. Didn't really plan to buy a car so soon, but Jimmy's easy going demeanor made choosing our vehicle happen. Will recommend Jimmy and Hi-Line to all our friends. More
My salesman Joe was great! I contacted Hi-Line Garage mid July after having an extremely bad experience with a car lot in Ft. Mill the week before. Needless to say my trust in u I contacted Hi-Line Garage mid July after having an extremely bad experience with a car lot in Ft. Mill the week before. Needless to say my trust in used car lots was pretty much shot! Nonetheless, I was in need of a vehicle and they had the make, model and trim of the car I'd searched for for weeks!! I wasn't sure what to expect from this place but I can assure you that they exceeded my expectations! Its clear that this lot specializes in foreign cars (BMW, Benz etc) which I was not in search of not to mention that I'm not a customer that has the best of credit but that didn't stop these guys from treating me as they would a customer with a pocket full of money and A1 credit!! My salesman Joe Scarpino was the best. He listened to my horror story of being taken advantage of the previous week and made sure to take my fragile state into consideration when selling me my car with no pressure whatsoever. He was such a sweetheart! I can't give him all the glory though. I commend Ali and his partners for the way they run their business! They made sure to introduce themselves to me and involve themselves in the sales process. Their finance/insurance guy Rob was pleasant as well and openly answered all of my questions (I had a butt load of them and read EVERYTHING line by line) leaving no mystery as to what I was signing when finalizing my paperwork. I'm grateful for everyone at Hi-Line... From the smiling face at the front desk all the way down to the guy who detailed my car! Thanks Joe for being so attentive to my needs! Ali and Rob and everyone else involved with the financing, thank you so much for getting me approved! I can't thank you all enough for understanding my struggle and doing your best to get me financed so that it made sense for my budget More
Very Pleased with this Dealership I would not hesitate to recommend Hi-Line Garage to anyone looking for a vehicle. And I would like to especially thank Vito Grasso. He was extremely p I would not hesitate to recommend Hi-Line Garage to anyone looking for a vehicle. And I would like to especially thank Vito Grasso. He was extremely professional and friendly and made the whole buying experience very easy. Again, thank you Hi-Line and thank you Vito! More
No negotiating but it's not really needed I was disappointed in the fact that there is no negotiating but it was well compensated with the great value of the vehicle. I am one of those people I was disappointed in the fact that there is no negotiating but it was well compensated with the great value of the vehicle. I am one of those people who welcome all the used car salesmen techniques, I play along with all their tricks, from telling me how great a price it is to rolling out the heavy guns in a form of a manager that railroads anything you say and holds you hostage until you sign the papers. If you know what you are doing, you can easily bargain with those guys and show them who the boss is with some tactical applications of certain verbal techniques. Hi-line is different. They start with a great price on great vehicle. You can't bargain it down because you can't use the usual stuff, can't play them against the competition, the market value, the book value. In my particular case, they got all those beat by several thousand. They let me try to bargain to be nice to me. So, if you are into haggling and bargaining, you will be disappointed, but they will make you feel better by giving you the hands-down best deal. You don't have to haggle--you can't anyway. More
JIMMY IS THE MAN!! Everyone at Hi-Line was such a pleasure to work with! Great service from all aspects of the dealership- financing, maintenance, sales- I was pleased w Everyone at Hi-Line was such a pleasure to work with! Great service from all aspects of the dealership- financing, maintenance, sales- I was pleased with everyone in every department. I also love when I see business owners involved with their business and working WITH their employees. I am IN LOVE with my candy white VW EOS 2.0T convertible!! And I have Jimmy to thank for that!! He was very honest and I felt that he genuinely cared about pleasing me and making sure I was happy with my purchase versus just trying to get a sale. Even after the purchase Jimmy stayed in contact with me to ensure that I was still pleased with my car. I can text Jimmy right now and he will be on it with any suggestions, advice, or help if I need it. I have been spreading the word about Hi-Line and Jimmy as it is much deserved!! More