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Hewlett Volkswagen

Georgetown, TX

4.7
265 Reviews

7951 Hewlett Loop Road

Georgetown, TX

78626

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265 Reviews of Hewlett Volkswagen

July 03, 2025

A hail damage estimate coordinated by Darrell in the Hewlett’s collision center turned out to be a total loss claim. My insurance company’s policies made the situation difficult. Our intentions were More

by JMS
Recommend Dealer
Yes
Employees Worked With
See review
Jul 08, 2025 -

Hewlett Volkswagen responded

Thank you for taking the time to share your experience with us! We're glad to hear that Darrell and Jay, along with the management team at Hewlett Volkswagen, were able to assist you through the complexities of your hail damage claim and ensure you received a fair deal on your new 2025 Atlas. We truly appreciate your continued trust in us, especially as this marks your fifth vehicle purchase! Your satisfaction is our priority, and we look forward to serving you for many more miles to come. Enjoy your new Atlas! Sincerely, Hewlett Customer Care Team

July 02, 2025

Took one of our TDi’s here for a timing belt and DSG service. It was close to work and the convenience of their shuttle service persuaded me to roll the dice. The service consultant sent me an estimat More

by Ryan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Fornshell
Jul 03, 2025 -

Hewlett Volkswagen responded

Ryan, This exchange is almost unbelievable to me. Your service was from last year and I don’t know where the anger is coming from. Last year I clearly offered to pay for the labor to replace your water pump, accepted responsibility for my team’s failure and offered explanations for any misperceptions from either party. You genuinely seemed grateful I took the time to talk things through with you. I have pasted our email string from last year below, but don’t worry, as a man of integrity I have removed your contact information and employer logo while leaving mine intact. (Funny how the world works.) Why you are now creating reviews and stating the same erroneous things you did in the past is beyond me. This just seems like mean-spirited muckraking. Enjoy your holiday weekend sir. Tom, Thanks for your response, I understand how busy you are and where this likely falls in your priorities. We have 127 open RO’s right now ourselves, and this is the slowest it’s been all year. Albeit I do this now for the city, I spent a long time myself in aviation as a crew chief, supervisor and ultimately a TI on the 64 Block D/E’s. It’s easy to forget that not everyone sees things as methodically as we do coming from aviation. The automotive world is the wild west. I did not want to make a big deal out of this, but at the end of the day we’re stuck with the short end of the stick, and I would have gladly paid the extra $3xx to not be in our current situation faced with an impending water pump failure. Unfortunately, we live between Bastrop and Smithville which creates a logistic problem getting to and from your dealership. If you have a loaner that would be fantastic, if not we have several classic cars I’ve restored and don’t mind driving pending I can get my wife to come with me. Thank you, Ryan Jenkins Service Consultant

June 30, 2025

2nd vehicle purchase at Hewlett was an awesome process. Cain helped me get my first Tiguan some years ago, and he was able to help my wife get into a new 2025 Taos! If you're looking to get a VW, Cain is y More

by Chris & Christa Mendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Nieto
Jul 02, 2025 -

Hewlett Volkswagen responded

Thank you so much for your wonderful review, Chris and Christa! We're glad to hear that your experience at Hewlett Volkswagen was once again fantastic. It's great to know that Cain provided excellent assistance in helping your wife with her new 2025 Volkswagen Taos following your first Volkswagen Tiguan purchase. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, Hewlett Customer Care Team

June 26, 2025

Excellent Customer Service in ALL aspects! Would definitely recommend this dealership to friends and family More

by CRCRUZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain (Very professional)
Jun 27, 2025 -

Hewlett Volkswagen responded

Thank you for your wonderful review! We're so pleased to hear that you had an excellent experience at Hewlett Volkswagen. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you and your friends and family back in the future! Sincerely, Hewlett Customer Care Team

June 26, 2025

Hey, if you would need a new car or used car, please see Cain at Hewlett Volkswagen! I’ve had nothing but a wonderful experience there. More

by BUCk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain
Jun 27, 2025 -

Hewlett Volkswagen responded

Thank you for your wonderful review, Buck! We're so glad to hear that you had a great experience with Cain at Hewlett Volkswagen. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Hewlett Customer Care Team

June 16, 2025

Cain did a wonderful job! He was very friendly and explained everything about my new car that I needed to know. I will purchase another vehicle from Cain in the future! More

by Bianca.howle2022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain and Day
Jun 17, 2025 -

Hewlett Volkswagen responded

Thank you, Bianca! We're so glad to hear that Cain provided you with excellent service and made your experience enjoyable. We appreciate your support and look forward to welcoming you back to Hewlett Volkswagen for your next vehicle purchase! Sincerely, Hewlett Customer Care Team

June 11, 2025

I purchased my 2024 brand new Atlas Cross Sport in late August 2024. A few months after my brakes started making a horrific squealing and grinding noise when braking. After bringing it in, I was told that More

by Gregor36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Chauvin
Jun 11, 2025 -

Hewlett Volkswagen responded

Dear Greg Thoennes… and TRS TRS and Tom S. and Gregor36, and Greg T. Thank you for your five reviews posted on Yelp, Google, and Dealer Rater under all your aliases listed above. There are so many misrepresented facts listed I’ll start with the most important. I have worked side by side with Samantha, our Service Drive Manager, for over fifteen years. She has never been whiny a day in her life. In fact, she is kind, gracious, and generous in conversation. She may not say things you want to hear, but she isn’t whiny. Shame on you. You bought a car costing about 25% less than the “$60,000 vehicle you mentioned.” I suppose if I was saying things that were not true, I’d also hide behind an alias like your one-star champion Tom S. with 36 one-star reviews. Greg, as a policy we do not install parts we do not provide for a variety of reasons. We sometimes make exceptions to this rule, but we will never install parts that we know nothing about which are integral to the safety of your vehicle and to you. I’d say I’m glad you are back with a brand that makes you happy, but your Tom S. Yelp user left them one-star reviews too. You did say something factual in your complaint about a brake noise around 6,000 miles. And, we did offer tips to mitigate that noise for you on the one repair order we have with a brake noise complaint. That is true and while it took Volkswagen some length of time to reformulate the brake pads for your car, the pads are available and perform beautifully. Maybe you could let CarMax know. Mr. Thoennes, you do have a super cute dog. I bet he gets 5-star reviews regularly. Have a blessed day. Sincerely, Tom Fornshell Service and Parts Director for Hewlett Volkswagen

Jun 11, 2025 -

Gregor36 responded

Update 6/11/2025- This is in response to Mr. Fornshell's response.... I am unaware of who TRS or Tom S. is as am I unaware of the issues regarding $60k vehicle mentioned nor have I ever had an issue with Samantha. (My only user reviews are under my name, Greg T. and Gregor 36). I would like to be very clear and state that all of the salespeople and service people have been nothing but professional and courteous to me. My issue is not with the staff. My issue is with the brakes and not receiving any practical help or willingness to meet in the middle to offer a practical solution. While you have offered tips to mitigate the noise, those were not practical, one shouldn't have to drive 50-60mph and then brake hard 4-6 times to "burn off the glaze" that is making the sound. Also regarding your comment about exceptions, I was willing to buy better brake pads directly from you all/VW but was told this option wasn't available, on my last call I also asked if there was someone you all partner with that I could go to and assist with the situation, again I was told no. I was then told that I would need to wait for VW to send something in the mail if there was a potential recall. All of my calls have been very courteous and professional and am just looking for a practical solution. I think most people would say that high-pitched squealing and grinding noises, though not technically a safety issue, is definitely a quality issue that should be addressed and fixed on a brand-new vehicle. Also Mr. Fornshell, I am happy to resolve this issue offline and complete a new review and update, but at this time, my concerns have not been addressed and no real attempt to address them have been made despite my attempts.

June 11, 2025

I posted a review about this dealership and the issues I was having with my brakes. The dealer accused me of pointing out and using multiple names for negative reviews. He did not defendThe issue that More

by HewlettVWSucks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Fornshell Service and Parts Director for Hewlett, Tom Fornshell, Samantha Gomez
Jun 13, 2025 -

Hewlett Volkswagen responded

Our team has acknowledged this review.

June 06, 2025

Eveyone were super nice and helpful. The buying experience is relaxed, we didn't feel someone is trying to sell us things we don't need. More

by hagaisolo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer
Jun 06, 2025 -

Hewlett Volkswagen responded

Thank you for your wonderful review! We're glad to hear that you found our team at Hewlett Volkswagen to be nice and helpful. It's our goal to ensure a relaxed buying experience for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, Hewlett Customer Care Team

June 04, 2025

Please Go See Adrian he been the best sales guy, he work with you and gets you into a vehicle he got me into my VW 2024 Atlas Cross Sport and he phenomenal and have not had any service in any dealer like I More

by Mr Vestal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrain
Jun 05, 2025 -

Hewlett Volkswagen responded

Thank you, Mr. Vestal, for your wonderful review! We truly appreciate your kind words about Adrian and the exceptional service you received at Hewlett Volkswagen. We're glad to hear that you are enjoying your new 2024 Atlas Cross Sport! Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Hewlett Customer Care Team

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