Hewlett Volkswagen

I purchased my 2024 brand new Atlas Cross Sport in late August 2024. A few months after my brakes started making a horrific squealing and grinding noise when braking. After bringing it in, I was told that August 2024. A few months after my brakes started making a horrific squealing and grinding noise when braking. After bringing it in, I was told that its a known issue and that the brake pads VW uses causes a glaze to build up on the rotars. I was told to drive my car fast and brake heavily 4 or 5 times to heat and scale the glaze off. Aftwr research I have found that this is a consistent issue among these vehicles that VW (and i would assume...VW dealerships know about)I attempted to contact Hewlett and have twice now been denied a reasonable fix to the situation. I offered to buy top of the line brake pads to replace the OEM defective ones but have asked that the dealership put them on and resurface the rotars (to get the glaze off) however I have been denied with no other attempt made to solve the situation. I was quite literally told to wait for VW to potentially send a recall notice, though no potential time fram could be given. I realize that Hewlett VW is not to blame for the part, but was hoping they would be reasonable and meet me half way with the brake pad change idea. At this point and time I would NOT recommend this dealership to anyone, simply due to their inability to try and work with me to solve an issue I shouldn't have in the first place. The brake noise is highly embarrassing and certainly isn't a good look for the brand. More

I posted a review about this dealership and the issues I was having with my brakes. The dealer accused me of pointing out and using multiple names for negative reviews. He did not defendThe issue that was having with my brakes. The dealer accused me of pointing out and using multiple names for negative reviews. He did not defendThe issue that the brakes were never fixed, nor did he address the problem that I was having he was just personally upset that somebody would call him out. Since he claimed that I had made a review on this particular website, he was lying cause I had not, but since he gave me the address, I thought I would. There is another review about another atlas posted here, an atlas sport and they were having problems with their brakes as well, never addressed, never fixed The dealership commented that I had multiple negative reports well, let me tell you this Mr. dealer, I expect a level of service. I suppose you want us to tip your service riders as well. I would give you a tip, do your job well and you’ll get more positive reviews. Your answer demonstrates the exact reason that I filed a complaint and I don’t take my time telling people how great businesses are because there are enough of lackeys out there that will post fictitious reviews generally paid by the company they’re posting for to talk about how great they are If you’re good, word will get around Most people wanna know the issues so that they can look into correcting the issues and question, but not your dealership. So let me say this again, after only 18 months I sold my atlas with a sticker price slightly under $60,000 and purchased an expedition With attitudes like yours, it clearly demonstrates the way people have been treated Thank you Tom Fornshell Service and Parts Director for Hewlett You clearly demonstrated why I made the right decision in selling my Volkswagen and in posting the review only on yelp and Google, but thanks to you. It’s now on dealer rater I wouldn’t bother replying to this if I was you it’s just simply another example of when you have an upset customer you care less and given that I wonder how many of those reviews that are good reviews for your company was bought and paid for by your dealership? Just a question now go out and sell some more junk to some more people More

Eveyone were super nice and helpful. The buying experience is relaxed, we didn't feel someone is trying to sell us things we don't need. The buying experience is relaxed, we didn't feel someone is trying to sell us things we don't need. More

Please Go See Adrian he been the best sales guy, he work with you and gets you into a vehicle he got me into my VW 2024 Atlas Cross Sport and he phenomenal and have not had any service in any dealer like I with you and gets you into a vehicle he got me into my VW 2024 Atlas Cross Sport and he phenomenal and have not had any service in any dealer like I have had VW in Georgetown Highly Recommend this dealer for your Next Vehicle the team is amazing so are the Managers Please go see Adrain!!!!! More

Picked up a 2015 Audi A3 from Alex at Hewlett VW—smooth, easy process from start to finish. Super helpful and no stress. Appreciate the great service! easy process from start to finish. Super helpful and no stress. Appreciate the great service! More

Traded in my Avalanche and picked up a Cross Sport R-Line. Alex made the process really straightforward—no pressure, just helpful the whole way through. Solid experience all around. R-Line. Alex made the process really straightforward—no pressure, just helpful the whole way through. Solid experience all around. More

I recently bought a 2014 Jetta and had a wonderful experience. Alex was very kind and patient, Jamie was helpful getting everything started, and Josue in finance explained things clearly and made it e experience. Alex was very kind and patient, Jamie was helpful getting everything started, and Josue in finance explained things clearly and made it easy to understand. It’s nice to work with people who take the time and treat you with respect. Thank you all! More

just bought a car from cain and it was an absolute great experience, he found me the car that fitted what i was looking for and the process was as quick as can be. He's been at Hewlett for 3 years and abso experience, he found me the car that fitted what i was looking for and the process was as quick as can be. He's been at Hewlett for 3 years and absolutely killing it, i couldn't be happier with my experiences here. if you are looking for a vehicle come over to Hewlett Volkswagen and ASK FOR CAIN!! More

Cain Nieto is a great salesperson! He helped my wife and I get a lifted Atlas! He showed us all of its features and helped us get a great deal! I strongly recommend him! He helped my wife and I get a lifted Atlas! He showed us all of its features and helped us get a great deal! I strongly recommend him! More

Hewlett Volkswagen respects and works towards the Customers needs, they go all in to get the best deal for you. I’m absolutely satisfied working with Hewlett and Cain. Cain has been very supportive a Customers needs, they go all in to get the best deal for you. I’m absolutely satisfied working with Hewlett and Cain. Cain has been very supportive and listening to all the needs and requirements. Appreciate the business with Hewlett Volkswagen. Would recommend to my friends. More