Herzog-Meier Volkswagen Volvo Mazda

I recently had my car in for service. It had a problem with starting. Unfortunately, it took 4 different trips to your shop in order to get the problem fixed (fingers crossed that it is actually fixed th with starting. Unfortunately, it took 4 different trips to your shop in order to get the problem fixed (fingers crossed that it is actually fixed this time:!) Apparently the problem was a tough one to diagnosis and it seems the part that really needed fixing did not get replaced until the 4th try. This was definitely quite frustrating for me as the customer, especially in the area of cost, as I wonder how many parts that got replaced and I paid for were really a waste of my time and money. It was also frustrating to my life in general - who has time to take their car in to the shop 4 times in one month? However, I do want to say thank you for the free labor and rental car they gave me during the process of "re-fixing" my car. The main reason I write however, is to HIGHLIGHT the EXCEPTIONAL CUSTOMER SERVICE I received from Sean Dennis while this whole ordeal was taking place. I have to say that it was HE that made this experience go from what could have been super negative, stressful and annoying, to something that was not fun, but at the same time, pleasant, understandable and manageable. From the start Sean was the perfect combination of professional yet personable with me. He was very pleasant to talk with on the phone and did a great job at keeping me up to date with what was going on with my car. Each time he had to explain the new diagnosis or thoughts behind the problem with my car he did so patently and in a way I could understand. He was always apologetic for the fact it couldn't be going faster or cheaper. It made me understand that they really were doing the very best they could with the tools they had to fix my car. One evening he even took the time to call after hours to fill me in as I was unavailable during the day and wanted to know what had been achieved with the work that day. I can honestly say I have never had as pleasant of an experience with a car technician (not sure if this is the correct terminology for Sean...) as I have with Sean. Because of him, I have gained trust in Herzog Meier Volkswagon dealership service and if in fact my car is truly fixed this time I will be back for any future problems I incur. I hope you are aware of the great work Sean Dennis does for you all. Thank you, Michelle Leilani Nakagawa More

Our salesperson, Jeff Eastman, at Herzog Meier Mazda was very knowledgeable, explained our options well, and was a pleasure to work with. I was dreading the entire car buying process, but Jeff and the te very knowledgeable, explained our options well, and was a pleasure to work with. I was dreading the entire car buying process, but Jeff and the team at Herzog Meier made the process easy, quick, and painless. I'd done a lot of research before going to the dealership and Jeff was quick to understand and was able to expand on my research without being pushy. I wouldn’t hesitate to send friends and family to Herzog Meier and to Jeff in particular. It was an exceptional car buying experience. More

Chad helped me buy my Jetta SportWagen TDI two years ago and it was an amazing experience ... He's no longer with H.M., unfortunately, but the service folks who've helped me have all been excellent as well. and it was an amazing experience ... He's no longer with H.M., unfortunately, but the service folks who've helped me have all been excellent as well. More

Everybody in the sales office was awesome. Welcoming, funny, and having a good time. I had a horrible time at Auto Town with my last Mazda purchase (7 hours of inattentive customer service and pressure funny, and having a good time. I had a horrible time at Auto Town with my last Mazda purchase (7 hours of inattentive customer service and pressure sales). Jeff worked with me really well and quickly, I got what I needed, and I was off the lot in less than 2.5 hours. Awesome people. More

Harrison and everyone at Herzog-Meier made my first car buying experience wonderful. They were thorough with their information and professional. Harrison was incredibly helpful and followed up after my fir buying experience wonderful. They were thorough with their information and professional. Harrison was incredibly helpful and followed up after my first day with the car to make sure I did not have any more questions. I would definitely recommend both Harrison and Herzog-Meier to anyone buying a car! More

Very pleasant experience dealing with Harrison and staff at Herzog-Meier. Had a little issue with the key fob, but Harrison worked until it got resolved quickly and professionally. at Herzog-Meier. Had a little issue with the key fob, but Harrison worked until it got resolved quickly and professionally. More

Very good experience,Richard was great. He recommended us to the vehicle we decided to purchase and showed us all the features of this vehicle. We will be coming back to him for our next purchase to the vehicle we decided to purchase and showed us all the features of this vehicle. We will be coming back to him for our next purchase More

We came by on our first visit and met John Kim. He was quick to find out what we were looking for and got us behind the wheel for a drive. When we returned he gave us a brief overview of the current offer quick to find out what we were looking for and got us behind the wheel for a drive. When we returned he gave us a brief overview of the current offers and asked us if we had any questions. Normally I would have expected us to be pulled in to talk some numbers for the hard sell, but John pleasantly said if we were interested that he would be glad to talk to us more about buying the car. It was truly a no pressure approach. John was good about addressing both myself and my wife which shows me a lot more respect than some car dealers have. I would highly recommend John as a salesmen and the dealership on making the sales experience quick and pleasurable. More

John was easy to work with, extremely personable and worked to secure the best price for us-- a pretty unbeatable combination. I know my way around cars but my wife does not, and I found John had the a worked to secure the best price for us-- a pretty unbeatable combination. I know my way around cars but my wife does not, and I found John had the ability to talk in technical terms to me, yet answer all my wife's questions in a refreshingly open and non-condescending matter. Car purchases are the second largest transaction a typical person makes, and we felt like we were in good hands with John. I would not hesitate to buy my next car from John Kim, and I'm recommending him to all of my friends and family. 5 Stars! More

I emailed the dealership for a price on a car I saw on their web site. Within a very short time Amanda Hilliker called. She got me a price, researched details for me and answered all my questions. Late their web site. Within a very short time Amanda Hilliker called. She got me a price, researched details for me and answered all my questions. Later that day I called with more questions and to inquire about the customer loyalty discount. Again, she researched and got answers to all my questions. We live about 500 miles from Herzog Meier and yet it was one of the easiest car purchases I've ever made. THANK YOU AMANDA She turned the final purchase details over to Dave Stackable, he took over and we had the car at home within a few days! More