Herzog-Meier Volkswagen Volvo Mazda

The service department is fantastic! Doug and Allen are always so friendly and extraordinarily helpful. They are a big part of the reason I keep buying volvos! always so friendly and extraordinarily helpful. They are a big part of the reason I keep buying volvos! More

Allan Crandall is the quintessential perfect customer service representative. I have owned Mercedes, BMW, and many other new luxury vehicles. Allan's handling of my Volvo service needs has surpassed any service representative. I have owned Mercedes, BMW, and many other new luxury vehicles. Allan's handling of my Volvo service needs has surpassed any prior experiences I have had with any car dealership. During tight economic times many businesses are cutting back on customer service, which is a mistake. When a service rep such as Allan is encountered, it increases our loyalty to the business. Herzog-Meier Volvo has earned my loyalty. I drive 3 1/2 hours so that I can have my car serviced at Herzog-Meier Volvo rather than at my local Volvo dealership. This is due to the excellent, friendly, and efficient service I know I will receive from Allan and the parts and service staff in general. And the employees in those departments seem to love their jobs. That is passed onto the customer and we appreciate how pleasant our experience is. No amount of advertising or marketing can replace this. I plan to purchase my next vehicle from Herzog-Meier so that I can continue to receive great service from them in the future. I suspect the sales staff is just as remarkable. More

Seemed to be getting the run around and was growing annoyed. Car was missing a key and 2 weeks later a headlight washer cover. Yep Four employees working on it , spinning wheels, Then I ran into Allen, annoyed. Car was missing a key and 2 weeks later a headlight washer cover. Yep Four employees working on it , spinning wheels, Then I ran into Allen, Allen listens, does what he says, makes it happen, calls you back. He saved the dealership, kept me a believer, He is what customer service is suppose to be.I will follow up with a written letter making sure the dealership knows what they have. With service like he provides I will kept coming back. Thank you Allen Bill Fitzpatrick More

Perfect visit. Addressed any and all concerns with our car and made our visit fun! Suggested a ride on the max train to the zoo while our car was serviced. Thank you! Loved it and look forward to the ne car and made our visit fun! Suggested a ride on the max train to the zoo while our car was serviced. Thank you! Loved it and look forward to the next visit. More

I came to Herzog-Meier with some mechanical issues with I came to Herzog-Meier with some mechanical issues with my Volvo. Doug Smith, saw to it that my experience was as pleasant as possible. His knowle I came to Herzog-Meier with some mechanical issues with my Volvo. Doug Smith, saw to it that my experience was as pleasant as possible. His knowledge and cheery character far exceeded my expectations. More

Allan is always to helpful and knowledgeable!! Service was great, I was in and out of there in no time! Love that they have WiFi so I could work while my service was being done. Thanks! was great, I was in and out of there in no time! Love that they have WiFi so I could work while my service was being done. Thanks! More

Best Service ever! The service guys always take care of me. This is one of the reasons I will always buy a volvo. Thanks so much me. This is one of the reasons I will always buy a volvo. Thanks so much More

Herzog Meier Volvo (and Doug specifically) took such great care of me! I recently bought a 2010 XC60. When I called Jim Fisher Volvo to make an appointment for my 30,000 mile check, I was told that I "m great care of me! I recently bought a 2010 XC60. When I called Jim Fisher Volvo to make an appointment for my 30,000 mile check, I was told that I "may or may not" be responsible for the 500 dollar cost of the service (it was my understanding that my FSM warranty was in effect). When I emailed Jim Fisher the next day to inquire as to whether or not I would be responsible for the cost, I received no response. Two days later, I cancelled my appointment with Jim Fisher. When I called Doug, he was extremely helpful. He quickly researched my warranty, phoned me back and got me in within the week for my service, which was covered by the FSM warranty. I cannot say enough good things about my experience at Herzog Meier Volvo. Thank you, Doug! More

They were very friendly and genuine about making sure we were taken care of as customers. They were also very patient with us as we tried to figure out our own decisions that we needed to make. I left feeli were taken care of as customers. They were also very patient with us as we tried to figure out our own decisions that we needed to make. I left feeling very secure in my purchase decision. More

Doug is very helpful and when I leave my car with him I know its in good hands. Doug spent the time to explain what was wrong and what my options were. I will definitely bring my car back to him. know its in good hands. Doug spent the time to explain what was wrong and what my options were. I will definitely bring my car back to him. More