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Hertz Car Sales Billings MT

Billings, MT

5.0
534 Reviews

2851 King Ave W

Billings, MT

59102

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Showing 534 reviews

July 04, 2019

Very low keyed. Hate pushy sales people. Very fast efficent hour instead of 5 to buy and finish paper work. As a female buyer I was treat as if I actually knew something and wasn't just a w More

by mllrj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Paulson, Scott Young
July 01, 2019

Great service! Before I went to Hertz my car was totaled by a freak hail storm just outside of Great Falls, MT. My 9 year old son and I were traumatized by the event More

by louise.doney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dundas, Sal Armenia
July 01, 2019

Hassle free experience! Kailey was great to work with, she made this experience hassle-free! Wasn't pushy at all and very friendly even when I kept her late on a Saturday! More

by MoffittK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kailey Stratton
July 01, 2019

Worst customer service I’ve ever received. I have never written a poor review before, but after my experience today with Hertz Car Sales it was warranted. I was ready to purchase a vehicle ther More

by revans406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach McDonald, Kailey Stratton
Jul 06, 2019 -

Hertz Car Sales Billings MT responded

My name is Keith McNally, and I'm the General Manager here at Hertz Car Sales. I'm very sorry for your frustration. While I may not be able to change your perception, I would like to offer an explanation that at least may give insight into why our paths didn't align. We have many people who tell us they want to purchase vehicles, or are "very" interested. While we trust people's good intentions, we cannot ethically hold onto a vehicle without a full commitment shown through a signed buyers order, or a credit card deposit. If you came to our store, and said you wanted to purchase a vehicle, and you were told we're holding it for someone who says they want to buy it, or are "very" interested, but we didn't have a signed order, or deposit, you would feel like you weren't being given a fair shot since you're standing there ready now. The corporate office has determined that the only fair way to offer people an equal opportunity to purchase is to get a commitment in these ways. You were asked for a commitment in one of these ways to purchase the vehicle you wanted, and you felt like you were being forced or pushed. Our intention isn't to push, but rather to be forthright with everyone when multiple people want the same vehicle. The only fair way to do business, is to accept the first commitment. It is no different than when you want to purchase a house, so the concept isn't something new or unique to Hertz. When asked by our salesperson, and again later by our sales manager, if you could please call so we could better explain this to you, you told them both you didn't have time, or were unable to talk. Unfortunately in our society today, the emails, texts, and other electronic communication have overtaken our communication, and voice inflection, and the true personal touch gets lost. While this may not suffice as an explanation you are comfortable with, I do hope it makes sense from the perspective of doing business in a way that's best for everyone to have equal opportunities at the same vehicle. I am very realistic in understanding that we can't please everyone, or all see things from the same vantage point. I can only hope you do see our sincerity, and will possibly change your mind about giving us another opportunity to earn your business in the future. Either way, we wish you the best.

June 29, 2019

Zach McDonald Zach was amazing he went above and beyond to help me make my decision, I didnt even have a price range in mind. I just knew I it had to be easy on gas More

by darthnagelwife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach McDonald
June 28, 2019

Great people to work with. Everyone was so friendly. We worked with Kevin Nelson, and he was so patient with our car buying process. Kevin would call us and let us know if some More

by Karenty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dundas, Kevin Nelson
June 28, 2019

Great, fast, very helpful service. Such a nice experience. Everyone was extremely nice and helped us find the perfect vehicle for our needs. We would definitely recommend this dealershi More

by JessicaAnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McDonald, Kailey Stratton
June 27, 2019

Friendly and professional I was able to settle on a service agreement from a totaled vehicle and buy a new one with in a hour. this is the second time buying a vehicle from th More

by SOYER22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Paulson, Brian George
June 27, 2019

What a change After a bad experience at Lithia Toyota, we went to Hertz the next day. Night and day difference between the two dealerships- thanks for the easy pu More

by jfsyers468
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Paulson, Kevin Nelson
June 26, 2019

Review Upon my arrival, I was greeted with a warm welcome. You could tell the employees were busy, but they all wore genuine smiles and conducted themselves More

by msurdahl23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Paulson, Jade Premo
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