Hertrich of New Castle Acura Hyundai

Hertrich bought this dealership, they refuse to honor the free oil changes that I paid for with my Acura. Does not matter if you have proof. They say it is not their policy to honor any promises made by the free oil changes that I paid for with my Acura. Does not matter if you have proof. They say it is not their policy to honor any promises made by the old Dealership. They said I would have to pay $68 for just an oil change and over $100 for the "package" of oil, tire rotation and checking fluid levels. I said (politely, I am a 58 year old woman and was taught that way) that a policy like this was not a way to keep goodwill. In a rude way they told me that I had no right to feel that way, no legal right to service, and that I had no right to be upset by that. I had always thought that goodwill was defined by how I felt, not by what they thought I had a right to feel. I said I thought I was a pretty valuable customer to make mad, perhaps they could discount this one change. They said this is never done for anyone and I hadn't had service often enough to be a valuable customer anyway. Beware if you are buying a NEW car. With new cars, you only get oil changes if you agree to pay for all the services they think you need, at whatever rate they are charging, with the oil changes. So if they think you need something expensive they do not have to call you first, they do the work, and you have to sign a paper before you leave your car to this effect. Then SURPRIZE! when you come to pick it up and find hundreds of dollars of work done. I would not buy a car here. Nor service one. They were not nice about this. They do not deserve your business. More

This is the Worst Acura Dealearship i have ever seen. I would not recommend anyone to buy/service your car in this show room. I had very bad experience in this showroom with the sales persron and the mana would not recommend anyone to buy/service your car in this show room. I had very bad experience in this showroom with the sales persron and the manager ..i dont remember the names. Not only that never ever service your car. had very bad experiences with the people in the car service section. Try to buy car in PA or MD but never in this store. More

The Acura MDX was our first choice in a new crossover. We were willing to order a vehicle and wait for delivery, in order to get PRECISELY what we wanted -- this was very important to us, and we were very We were willing to order a vehicle and wait for delivery, in order to get PRECISELY what we wanted -- this was very important to us, and we were very up-front about it. Hertrich Acura was very cooperative about setting up a test drive, but the reindeer games began right after that. I detailed to the sales rep PRECISELY the model, color, and equipment we wanted. He verified that no such vehicle was in inventory at that time. Then he asked, "So . . . what will it take to get you to sign and drive something off the lot today?" When I told him, flatly, "Nothing," he left us cooling our heels for an extended period. Then he returned, bringing the sales manager. The SM introduced himself, shook hands, and then asked, "So . . . what will it take to get you to sign and drive something off the lot today?" I wanted to ask him what it would take to get him and his minions to stop this nonsense and concentrate on what WE wanted. I again detailed our chosen vehicle, and asked for a price. We were promised a price in ten minutes, then twenty, then thirty. Finally we had to leave, but we were promised that someone would email us with a price/offer. It never came. Over the next six weeks, once or twice per week the salesman called us asking us if we were ready to buy. On each occasion I reminded him of the price I was waiting for. Each time he seemed surprised that his finance manager had not yet contacted me, then promised a phone call from the FM by the close of business. Not once did we see a price. This dealership is full of slicky-boys and hustlers concerned only with moving inventory at the expense of the customer's needs. Whil we will consider an Acura in the future, we will never consider Hertrich. Don't waste your time. Complete non-recommend. More