Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hertrich Nissan of Dover
Dover, DE
301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
301 Reviews of Hertrich Nissan of Dover
June 05, 2020
I had an AMAZING experience! Brianna was super helpful and nice and even helped me days after buying the car with questions I had! She made me feel really comfortable and stayed after close to get it done and nice and even helped me days after buying the car with questions I had! She made me feel really comfortable and stayed after close to get it done so I could go home with the car I wanted. I walked away feeling like I was floating on a cloud instead of stressed out. More
by Ddonovan08
Employees Worked With
Brianna
May 29, 2020
Came in for service, Becky took good care of what I came in for and made sure that the inspection was communicated with regards to what was needing to be done. All work was done well and timely. Thanks for in for and made sure that the inspection was communicated with regards to what was needing to be done. All work was done well and timely. Thanks for taking great care of my Rogue! More
by Mwmionske
Employees Worked With
Becky Taschler
May 28, 2020
Good car buying experience Marcus was great, he worked really hard to get a deal done.Kristen made the paperwork process go very quickly. Minus having to wear a mask the process Marcus was great, he worked really hard to get a deal done.Kristen made the paperwork process go very quickly. Minus having to wear a mask the process was painless! More
by jimsatt
Employees Worked With
Marcus and Randy
May 28, 2020
Nissan Maintenance Experience Sales reps and associates are very friendly and courteous and work I needed done was done very quickly. Also, was given explanation of what maintenan Sales reps and associates are very friendly and courteous and work I needed done was done very quickly. Also, was given explanation of what maintenance needed to be done next and the cost. More
by deejay
Employees Worked With
Don't have names
May 27, 2020
Respectful of Pandemic Concerns Entire experience was extremely positive. Whitney Westover was outstanding...courteous, knowledgeable, helpful and efficient in every aspect of the c Entire experience was extremely positive. Whitney Westover was outstanding...courteous, knowledgeable, helpful and efficient in every aspect of the car buying experience. Whitney is a real asset to your dealership! I was thoroughly impressed with the respect shown to my wife and I regarding our concern about Covid-19! Most of the transaction was held outdoors at our request, masks were worn by entire staff, even an individual pen was provided so not to have one that would be contaminated. More
by Andy
Employees Worked With
Whitney Westover, General Manager, Finance Manager
May 20, 2020
Amber is always Awesome Love her Always explains, Amber is always Awesome Love her Always explains, addresses concerns , not pushy , wonderful attitude Service was excellent Price was fair C Amber is always Awesome Love her Always explains, addresses concerns , not pushy , wonderful attitude Service was excellent Price was fair Comfortable brining my vehicle here More
by Pnkflowers36
Employees Worked With
Amber Ferrer
May 19, 2020
Excellent Customer Service I went for a oil change and the customer service was excellent and I felt safe with the preparation in the midst of COVID-19. All the staff was in goo I went for a oil change and the customer service was excellent and I felt safe with the preparation in the midst of COVID-19. All the staff was in good spirits! More
by Mason McGill
Employees Worked With
Isaiah
May 19, 2020
I had my car service on April 18, 2020 they installed 8MOA kit engine maintenance they performed an inspection and he supposed to ask a switch a stop lamp switch hey my car is still doing the same thing 8MOA kit engine maintenance they performed an inspection and he supposed to ask a switch a stop lamp switch hey my car is still doing the same thing the technician was Chris H they ripped off they rip off women the repair wasn’t done they claim it was done but my car still doing the same thing I went back in NISSAN on May 19 of 20This is the worst service I’ve ever had they take a vantage of women claiming they fixing your car and your car doesn’t even need things done a couple months ago I took my car into NISSAN and Isaiah Cox told me that the the mechanic cleaned I need a front and back brakes I did my front brakes I took my car back on April 18 of 24 my back brakes come to find out Isaiah told me I didn’t need new and I didn’t need back brakes because you have a new mechanic so if I need it back brakes two months ago White and I need them on April 18 they’re taking a bandage of women in charging you things that you don’t even need on your vehicle so then he told me I didn’t need back brakes as it will give me the treatment give me the maintenance the maintenance MO a kit for my gas and then I was telling him about how when I’m on the brakes They were post to put on a stop lamp switch replacement they didn’t do it it’s still doing it the same thing I’ve been back in at three times and Isaiah’s going to tell me that the technician says ride my car around for about 1000 miles in a way for a code to come up if you did the diagnostic testing on my car and I paid all this money that you should already know what’s wrong with my car I am not happy with the service there from the service department then I spoke to one of the service manager he was rude as xxxx so I will be disputing my chargesThen after leaving 516 2020 I pulled around front to speak with the general manager if he’s gonna try to tell me that I didn’t have a diagnostic testing done and I did I said it’s right down the paperwork and he said let me go talk to Isaiah but Isaiah had left do you need to tell me to come back on Monday to speak to Isaiah in the service manager for what I’m going to dispute my charges More
by h3162
Employees Worked With
Isaiah cox Christopher H the mechanic
