Hertrich Ford of Elkton

Hertrich Ford of Elkton gets the 5 star review from me because of the way Tara Keys runs the Service Department. She models all the right customer focus behaviors for her front desk people and continuing because of the way Tara Keys runs the Service Department. She models all the right customer focus behaviors for her front desk people and continuing into the mechanics area. I came to Hertrich Ford for service because of the way Tara has handled my cars since I purchased my 2010 Fusion Hybrid, then my 2017 Cmax Hybrid, and now my Ford Escape Platinum Hybrid. She is knowledgeable on all things mechanical about my hybrid and guides me in the appropriate maintenance and servicing. My family members bring their vehicles because of Tara's attention to detail and customer service. I wrote a letter to Mr. Hertrich explaining my appreciation for Tara but did not receive a response. As owner, I would recommend he use feedback from customers as a means to assess the success of his business. It's apparent that the service department keeps the dealership successful and recognizing your service department for outstanding performance in their jobs is a must too. I have mentioned to Tara, I will follow her should she leave for a better opportunity, no matter how far. Having a reliable service department that gives you 100% Satisfaction is rare these days, hence my dedication to following Tara, because wherever she goes, that service center will be outstanding! More

The service at Hertrich Ford of Elkton is always outstanding and it is for one reason - Tara Keys! I have followed her everywhere she has ever gone. Due to my work schedule, I pretty much always ca outstanding and it is for one reason - Tara Keys! I have followed her everywhere she has ever gone. Due to my work schedule, I pretty much always calling at the last minute for an appointment and she always gets me scheduled at my convenience! I simply cannot say enough about her andthe entire service team. More

There is no better service manager or dealership! I’ve always been treated excellent! Dealership personnel are always pleasant when making appointments or interacting with them at the dealership. I’v I’ve always been treated excellent! Dealership personnel are always pleasant when making appointments or interacting with them at the dealership. I’ve never had a problem. As for Tara, she is one of the main reasons I come to Hertrich! She is so knowledgeable about the Ford products and especially my F 250. Whether I had questions, concerns or just curious about something, she knows the answer, and if she doesn’t, she researches and gets back to me. She doesn’t disregard you or your questions or concerns. I feel very comfortable coming to Hertrich and have always been treated fair. Due to Tara and the service department, this will be the first dealer I consult in the future for my next new F250. Tara credit to her position!! More

Tara did a great job. She answered all of our questions thoroughly and was extremely helpful She answered all of our questions thoroughly and was extremely helpful More

I was very much pleased with the services we received. Destiny the service advisor was very helpful and was very quick and professional when she was managing our services. Destiny the service advisor was very helpful and was very quick and professional when she was managing our services. More

Service is consistently exceptional. Every time I visit the dealership, I am greeted warmly and treated with genuine respect and attentive care. Their staff takes the time to address all Every time I visit the dealership, I am greeted warmly and treated with genuine respect and attentive care. Their staff takes the time to address all my questions thoroughly and ensures my needs are fully met. Due to this outstanding experience, I have no intention of going anywhere else. More

Excellent service at Hertrich Ford of Elkton; Tara Keys was professional, efficient, responsive, and truly exceptional. was professional, efficient, responsive, and truly exceptional. More

Tara is the absolute best there is to work with! She’s kind and thorough She’s kind and thorough More

Tara is an absolute legend. I have dealt with her now personally for years. She really goes out of her way to make sure myself and other customers are taken care of. I have dealt with her now personally for years. She really goes out of her way to make sure myself and other customers are taken care of. More

Dealing with Hertrich has always been an easy seamless process. From buying a car to having it serviced it truly is an easy process. process. From buying a car to having it serviced it truly is an easy process. More