Hertrich Chevrolet Toyota of Pocomoke - Service Center

I was surprised and very disappointed. Mom I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was w I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was waiting, she explained about the slight wear on her tires and strongly suggested an alignment for $99.00. About 15 minutes later a gentleman came to me and strangely said the exact same thing, almost verbatim. Very curious. I said no and he said they would finish up soon. At the 2 hour mark I went to the counter and asked the young woman if she could check on how much longer it would be stating it was now over 2 hours. She said I would have to go to the service building and ask, apparently the meaning of Customer Service is lost on her and possibly her phone does not work. I went to the other building asked about my car then had to follow a gentleman back to the same girl behind the counter to pay. Seriously, there are a hundred places I can take my car to change the oil, I plan on checking them out the next time. Sorry, not sorry. More

Amazing Service Dept! Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahea Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful! More

Worst experience ever Had belongings missing from car. Was told I was lying about it. Was treated badly. Will never go again. Filed a police report on them they made me so Had belongings missing from car. Was told I was lying about it. Was treated badly. Will never go again. Filed a police report on them they made me so mad. More