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Hertrich Chevrolet Toyota of Pocomoke - Service Center

Pocomoke City, MD

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12 Reviews

12 Reviews of Hertrich Chevrolet Toyota of Pocomoke - Service Center

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September 16, 2024

The team was helpful and explained everything to me in a way that I could understand! More

by Sheryl.kellam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerell Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Hertrich Chevrolet Toyota of Pocomoke responded

Thanks, Sheryl! We're thrilled to hear that our team was able to help you and provide clear explanations. Your satisfaction means a lot to us!

September 04, 2024

I have purchased a new truck from Hertrich and have had multiple vehicles serviced at Hertrich. Great service. Great staff. Friendly environment. More

by markkopnitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerell Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

Very satisfied with entire service process. From a thorough inspection, diagnosing the issue, ordering and scheduling the repair. Very smooth process. More

by Easterntermite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Taylor service. Brooke from cashier's. Both acted in a very professional manner!. Lucky to have as part of your team.
December 29, 2021

We only visited the service department on this trip and they couldn't have been nicer! More

by barbrandall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Verstegen
Jan 07, 2022 -

Hertrich Chevrolet Toyota of Pocomoke responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

February 01, 2021

They don't service used cars. Salesman reset oil gage like it was just changed. When I changed oil it was very black and all filters were very bad . Recieved 1 car key and it broke in a month would not r More

by C.M. Taylor Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Ferry
April 01, 2020

Service Visit Friendly, courteous, competent, and they do not try to constantly upsell you into things you don't need. A good, ole-fashioned, hometown dealer and t More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 11, 2020

The Service Department is Outstanding. The Service Manager Andy Linton goes out of his way to make my service great. I love the communication before anything gets done. Outstanding service More

by Just4funboo7
Recommend Dealer
Yes
November 28, 2019

The service department is awesome!!! Extremely helpful and friendly to service all your vehicle needs... I had a internal engine noise on my Toyota venza and they were able to diagnose it and fix it in a More

by kdwspiderman
Recommend Dealer
Yes
Employees Worked With
Andy Linton, Amanda Davis, EJ
October 23, 2019

Service dept the best!!! Amanda,Kevin ,deb and Andy are top As stated above, the service dept is the best. Yes, even Andy!!! This dealership has sold me two vehicles and have been there always to help me and More

by Maxmacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 03, 2019

I was surprised and very disappointed. Mom I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was w More

by EKlin99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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