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Hertrich Buick GMC
Seaford, DE
34 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 34 reviews
December 21, 2025
Easy, fast, and reliable service. The staff are always kind and welcoming. I choose to bring my car here over the dealership I purchased my vehicle from because the service department The staff are always kind and welcoming. I choose to bring my car here over the dealership I purchased my vehicle from because the service department is so great. More
by Jdobson19
Employees Worked With
I believe Crystal? She is the main point of contact I have there. Greets you when you come in and keeps you updated through the service.
June 17, 2025
The service department at Hetrick Chevrolet is very polite and patient. Jeff Winslow was very pleasant. I give him 5 stars. polite and patient. Jeff Winslow was very pleasant. I give him 5 stars. More
by lloydcollick
Employees Worked With
CASHIER , Matthew Cessna, Meredith Shockly, Fred Hertrich
January 24, 2025
I ordered and paid for a running light fixture for my Yukon Denali. The dealership contacted me when the part came in and we agreed on an appointment date. I showed up for my appointment but the service Yukon Denali. The dealership contacted me when the part came in and we agreed on an appointment date. I showed up for my appointment but the service department didn’t have anyone available to install it, so I had to drive approximately one hour back home. I contacted them a couple weeks later and told them I just wanted a refund. They refunded me a partial payment and kept $550.00 stating that I hand to pay a restocking fee. They are the ones who could not install the part when I showed up for my scheduled appointment, so therefore I should be refunded the full amount. This dealership refuses to do so.They will no longer receive my business!!! After being contacted by the service manager Shane, he corrected and made this issue right!!! I am very happy with the result!!! Thank you Hertrich GMC!!! You are a 5 Star Dealership!!! Vince B. More
by vinnie661
Employees Worked With
Service Manager Shane. , Matthew Cessna, Meredith Shockly, Fred Hertrich
April 18, 2024
**Buyer Beware: A Cautionary Tale of Broken Promises** I recently had a rather unpleasant experience with a GMC dealer, and I feel compelled to share my story as a warning to potential custo Promises** I recently had a rather unpleasant experience with a GMC dealer, and I feel compelled to share my story as a warning to potential customers. The vehicle I purchased arrived with damage sustained during transport, and the dealer assured me that they would order a new bumper and replace it once it arrived. Fast forward a year later, and I found myself chasing them down for updates on the replacement. To my dismay, the dealer reneged on their promise and refused to replace the damaged bumper. This decision, I was told, came directly from the owner, demonstrating a clear disregard for integrity and the value of their word. As someone who has spent their life in sales, I've come to understand that actions speak louder than words, and this experience has revealed the true nature of this particular company and its owner. It is disheartening to see a business that places so little value on their integrity and the promises they make to their customers. Fortunately, I have no intention of ever dealing with them again. However, I hope that by sharing my story, others can avoid falling into the same trap and make more informed decisions when choosing a car dealership. Remember, a company's true colors often shine through in the way they treat their customers, and in this case, those colors were far from reassuring. More
by EBArtisan
Employees Worked With
Jack Hudson
November 07, 2022
Always friendly and professional staff, who treat us with the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago. the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago. More
by retirednstRCO
Employees Worked With
Nash
October 03, 2022
People are very helpful and show courtesy. Took longer than in past for repairs due to parts and payment from warranty company. all in all, everything seems to be working properly. Took longer than in past for repairs due to parts and payment from warranty company. all in all, everything seems to be working properly. More
by smack2daddy
Employees Worked With
Chrystal /Shawn
