Herrin-Gear Lexus

Flawless Always make me feel special. Service is always flawless and seamless. Everything from sales to services is set to deliver a peaceful and personal pr Always make me feel special. Service is always flawless and seamless. Everything from sales to services is set to deliver a peaceful and personal process. More

Great and efficient service. Everything was done to my satisfaction. Gay provides very good and personal attention. Getting a loaner is very important to me, and that is always Everything was done to my satisfaction. Gay provides very good and personal attention. Getting a loaner is very important to me, and that is always no problem. More

High Prices Tried to purchase a new Lexus from Herrin Gear, but after negotiation for the best price, I was a concerned that they were taking advantage of me so I Tried to purchase a new Lexus from Herrin Gear, but after negotiation for the best price, I was a concerned that they were taking advantage of me so I called another dealer in Dallas that had the exact same vehicle and ended up saving another $2800, but I had to pay for shipping on Roadrunner, which was $450.00, so I saved $2350 from the Herrin Gear best price. Don't let the dealer tell you all that invoice price garbage, there is no such thing as "dealer cost" or invoice. On my NX200T, I got 14% off sticker plus another $500 rebate, yet Herrin Gear would only knock off 7%, plus they charge outrageous doc fees, etc. Shop around and save, it is so easy to buy in another state. More

Good experience every time My family has done business here several times. The sales staff is helpful but not pushy- at least the ones I've dealt with. Mr. Partridge and Mr. C My family has done business here several times. The sales staff is helpful but not pushy- at least the ones I've dealt with. Mr. Partridge and Mr. Chadic remember me and speak when they see me, even if it's just while I'm there for an oil change. I really appreciate the courtesy cars available from the service department when my car is in for service. More

Dishonest. The service Dept. They set the oil change for every 5000 miles. Didn't like the attitude of service rep so, we changed dealership to New Orleans and went for the 5000 m They set the oil change for every 5000 miles. Didn't like the attitude of service rep so, we changed dealership to New Orleans and went for the 5000 miles oil change they had set and was told we didn't need and oil change until every 10,000 miles. Follow your instincts. This is consumers rip off at it worst. More

Very disappointed in this dealership. Customer service is poor. I travel now 300 miles to the next closest Lexus dealership. I do recommend this dealer poor. I travel now 300 miles to the next closest Lexus dealership. I do recommend this dealer More