Herrin-Gear Lexus

Purchase of 2017 Lexus RX 350 I have to say from the time I walked in the door Jonathan and Chip made my experience wonderful. They were both friendly, professional, and eager to h I have to say from the time I walked in the door Jonathan and Chip made my experience wonderful. They were both friendly, professional, and eager to help. I had an absolutely great experience! Oh and did I mention I absolutely love my new Lexus! More

They changed my battery, They were great, stayed after closing to get me back on the road, even though it took longer than they expected. They were very helpful. They were great, stayed after closing to get me back on the road, even though it took longer than they expected. They were very helpful. More

Pleased!!! Shoun is the greatest!!! Rebecca was so sweet! Mr. Gorman was so nice!! All of you solved a problem no one else was able to. Most of all they sincerel Shoun is the greatest!!! Rebecca was so sweet! Mr. Gorman was so nice!! All of you solved a problem no one else was able to. Most of all they sincerely cared, . Shoun followed up making sure everything was ok and I was satisfied ??💓💓💓 I am definitely pleased!!!!! Thank all of you so much👍....... More

5 Star Excellent customer service. Professional and timely. Did not have to wait for a long time. Service personnel explained everything thoroughly. Car wash Excellent customer service. Professional and timely. Did not have to wait for a long time. Service personnel explained everything thoroughly. Car wash was great and appreciated. More

Very helpful People were very helpful. I have to travel a long distance so it is good when they have a loaner car for me to use. no complaints as they are very bu People were very helpful. I have to travel a long distance so it is good when they have a loaner car for me to use. no complaints as they are very busy and do the best they can do. More

Initial 5000 mi service I was seen on time, according to my appointment. I waited for my service. It was quick and easy and I included a vacuum and wash. I was seen on time, according to my appointment. I waited for my service. It was quick and easy and I included a vacuum and wash. More

Speedy My oil change was quick. Complimentary wash was a little slow. But they did a nice job. Gaye is always a pleasure to work with. My oil change was quick. Complimentary wash was a little slow. But they did a nice job. Gaye is always a pleasure to work with. More

First time visiting service I missed the turn into Service due to the construction, but two nice gentlemen in a golf cart saw that I was "lost" and led me to Service. All staff I missed the turn into Service due to the construction, but two nice gentlemen in a golf cart saw that I was "lost" and led me to Service. All staff was friendly and went above and beyond. The Service Tech even found me in the waiting room to clarify someting I needed done. More

New car I was very pleased with the experience of buying a new car at Herrin Gear. Alex, Robert and Jonathan were so helpful. I was limited on time because I I was very pleased with the experience of buying a new car at Herrin Gear. Alex, Robert and Jonathan were so helpful. I was limited on time because I needed to be somewhere and they were so efficient in getting the car ready and doing all the paperwork in a timely manner. More

New RX to New GX trade The dealership was empathetic to my concerns about the exhaust issue of my new RX and worked with me until we reached an agreement for trade in to a m The dealership was empathetic to my concerns about the exhaust issue of my new RX and worked with me until we reached an agreement for trade in to a more acceptable luxury ride. More