Herrin-Gear Lexus

Top-notch I was able to easily call in and schedule a service appointment, and the team was ready for me when I arrived. Brett was very friendly and helpful, an I was able to easily call in and schedule a service appointment, and the team was ready for me when I arrived. Brett was very friendly and helpful, and provided quick and efficient service. I was provided with a loaner vehicle, which made things a lot easier for me. The service was completed quickly, and my car was clean and ready when I arrived to pick it up. Great overall experience...very professional. More

Service Great service, Rebecca provided me a loaner which helped me greatly as I had multiple appts. Had a question later and she returned my call. Great service, Rebecca provided me a loaner which helped me greatly as I had multiple appts. Had a question later and she returned my call. More

Service at the Lexus dealership I was very satisfied with the service that I received and would highly recommend this dealership to others. The workers had patience and showed conce I was very satisfied with the service that I received and would highly recommend this dealership to others. The workers had patience and showed concern about customers. More

Much better service this time. I am very satisfied with my service on my RX350. Ms. Gay took care of my Lexus. She was very professional and insured that all the required maintenanc I am very satisfied with my service on my RX350. Ms. Gay took care of my Lexus. She was very professional and insured that all the required maintenance on my Lexus was done correctly. In the past, I had to come back to re-do the computer because the Requires Maintenance light or page came up on the monitor screen. More

How It Should Be The Sales staff at Herrin-Gear Lexus was motivated to sell me a NX, and this attitude bore through the entire process. From the time I first walked i The Sales staff at Herrin-Gear Lexus was motivated to sell me a NX, and this attitude bore through the entire process. From the time I first walked into the showroom, I was treated courteously and professionally. The salesperson was knowledgeable and not pushy, and the sales manager worked with me to find the most car within my budget. Delivery of the vehicle was convenient and seamless. Recommended. More

Very Comfortable I had my car serviced at Herrin Gear and the experience was very good. I waited in the lounge area for about an hour and a half. The area was very c I had my car serviced at Herrin Gear and the experience was very good. I waited in the lounge area for about an hour and a half. The area was very clean, refreshments were good, and I was asked several times if I needed anything. Everyone was polite and the service personnel were very efficient. More

Excellent!!! I really enjoyed the professional salesperson Kyle with his attitude of providing the best courtesy actions I had seen in a long time. Kyle was easy t I really enjoyed the professional salesperson Kyle with his attitude of providing the best courtesy actions I had seen in a long time. Kyle was easy to communicate with and went out of his way to assist me. More

Excellent Sales staff was very knowledgeable about Lexus RX 350 and not pushy with us on making decision to buy. We enjoyed our purchasing experience. Will defi Sales staff was very knowledgeable about Lexus RX 350 and not pushy with us on making decision to buy. We enjoyed our purchasing experience. Will definitely return. More

premium service for a great product First ever experience with a Lexus product. Very pleased with everything. I am going to recommend for sure. I am gonna definitely buy another Lexus First ever experience with a Lexus product. Very pleased with everything. I am going to recommend for sure. I am gonna definitely buy another Lexus product. More

Broken cup holder and lost gear shift cover I recently moved to this area. I had to have my car picked up and serviced. Herrin Gear is the only Lexus Dealer in the area. After I got my car ba I recently moved to this area. I had to have my car picked up and serviced. Herrin Gear is the only Lexus Dealer in the area. After I got my car back, I realized that the cover for my gear shift release was missing and my cup holder was broken. I called several times and sent several emails. They were non responsive. I contacted Lexus Corporate. They refused to respond to the damages they did to my car. So it will cost me over $400.00 to repair the damage that was done while they had my car. I have previously done business with Park Place Lexus in Plano Texas. The Service and response the 100% different. More