Herrin-Gear Lexus

Love herring gear service:) Herring gear service are easy to work with! They were helpful in making sure I had a loaner and my car was ready as stated. Herring gear service are easy to work with! They were helpful in making sure I had a loaner and my car was ready as stated. More

GREAT service by Brett Bennett!!! I have used several service reps throughout the last ten years and BRETT is definitely the best!!! I have called and left voice messages with other s I have used several service reps throughout the last ten years and BRETT is definitely the best!!! I have called and left voice messages with other service managers and #! they never answer their phone and #2 they never return your voice mail. Well, Brett gives you his personel cell phone and answers it.... :) I called him yesterday morning and brought my car in after school. I was in and out within 40 minutes and he is very personable to clients. Being a widow, it is sometimes hard to know when you need new tires, ect. He took the time to show me the instrument used to check tire tread wear and then checked them all. Thanks for caring about your job and your customers!!! It definitely shows!!!! More

85k mile service Scheduled my vehicle online for 85k service. Service performed in outstanding manner. A leaking water pump was found. Vehicle was returned to perfo Scheduled my vehicle online for 85k service. Service performed in outstanding manner. A leaking water pump was found. Vehicle was returned to perform the 90K service early which requires removal of the water pump to replace the timing belt. Lexus provided a loaner for the service that required about 12 hours of technical labor. Everything went perfectly - extremely grateful to have use of a loaner. The technical advisor (Gay Lundardini advised me on the extend of the work needed and kept me informed on its progress until completion. More

Very good Gay was the primary reason for the service. Once I arrive she very accommodating. The waiting area is nice and clean. The rental car service was conve Gay was the primary reason for the service. Once I arrive she very accommodating. The waiting area is nice and clean. The rental car service was convenient as no expense except insurance. More

Great Customer Service I received great customer service. Furthermore, my car was serviced in about 1 hour and I was on my way. I could see better performance driving home a I received great customer service. Furthermore, my car was serviced in about 1 hour and I was on my way. I could see better performance driving home after the service. More

Purchased my second Lexus Had a great experience when I bought my RC F so when I was needing more of a touring car, I immediately contacted Cody Jenkins and he found exactly wh Had a great experience when I bought my RC F so when I was needing more of a touring car, I immediately contacted Cody Jenkins and he found exactly what I needed. Another great experience. More

The Best Al Bouldin and Gregg salesman hats off Have put additional information on survey form Al Bouldin and Greg in sales are a great assest to the Lexus brand. Would not know what to do without A Have put additional information on survey form Al Bouldin and Greg in sales are a great assest to the Lexus brand. Would not know what to do without Al Bouldin and the great service at Lexus. More

Very positive experience Almost did not shop at Herrin Gear for new Lexus due to negative experience 3 years ago. Glad we did this time. Overall experience very positive. Almost did not shop at Herrin Gear for new Lexus due to negative experience 3 years ago. Glad we did this time. Overall experience very positive. Johnathan Chadic, sales mgr., Matthias Castilla, Technology Specialist, and Greg Hemmet, sales advisor all were great. More

Great customer service Stan and his team truly understand the meaning of courtesy. We were in and out with a loaner car in less then 5 minutes! Everyone was very helpful and Stan and his team truly understand the meaning of courtesy. We were in and out with a loaner car in less then 5 minutes! Everyone was very helpful and kind. More

Frustrating I came this morning with my homework done to trade my Lexus. (Would have been my 6th)I knew when the salesman came out complaining that I had gotten m I came this morning with my homework done to trade my Lexus. (Would have been my 6th)I knew when the salesman came out complaining that I had gotten my oil changed at Valvoleen that it wasn’t going to be a pleasant visit, even though they used the same oil as the dealership. It was in excellent condition, new tires and battery. He offered me $17,000 which was way below any price my banker had keyed in. Needless to say, I left...I pulled in Patty Peck on a whim to look at a Pilot. They offered me $21,000 for my car...$4000 DIFFERENCE! Also, told me that it was the cleanest 2013 they had ever seen! . You just lost a long-time customer! More