Herrin-Gear Lexus

Much improved service I have to say it is very obvious there have been some changes made at the Lexus service department, service was much better. I was ready to change dea I have to say it is very obvious there have been some changes made at the Lexus service department, service was much better. I was ready to change dealerships to have my car serviced, the previous visits were so bad, it took practically all morning just to have routine service performed on my car. This visit was much improved! More

Customer Focused Greg Hatten was very personable and really used his expertise in the industry to help guide me to several car options that fit my parameters. Herrin- Greg Hatten was very personable and really used his expertise in the industry to help guide me to several car options that fit my parameters. Herrin-Gear has been great to work with and I feel like they have answered any issues from an operation stand point. I am very pleased with my purchase, and more importantly, my service. Thanks for caring and not just making me another sale. I grew up in the auto dealership world and know how it can be, Trust is a huge factor with a purchase of this size and I feel safe in every aspect of my deal. I look forward to Greg/Herrin Gear handling my future vehicle needs. Shane More

Treated very professional. Oil change completed timely I was treated professional and services were timely. I appreciated the lounge area and refreshments available for customers. Thank you for allowing I was treated professional and services were timely. I appreciated the lounge area and refreshments available for customers. Thank you for allowing my opinion and response. More

Check out windshield washer fluid light on Warm personable service. Ultimately friendly Could do better as at other Lexus dealerships if workers would more actively show some interest on custo Warm personable service. Ultimately friendly Could do better as at other Lexus dealerships if workers would more actively show some interest on customer arrival. However once we honed in on a particular worker, that worker proved very helpful and friendly. More

Great Everybody was very friendly & accommodating. The waiting lounge is top notch! Very clean & offered coffee, water & snacks. I would highly recommend th Everybody was very friendly & accommodating. The waiting lounge is top notch! Very clean & offered coffee, water & snacks. I would highly recommend this dealership to everybody! More

Great Service My 5,000 service was not great, but Joshua made up for that provided excellent customer service during my 10,000 service. I am going to stick with him My 5,000 service was not great, but Joshua made up for that provided excellent customer service during my 10,000 service. I am going to stick with him for future services. More

Personable and professional. Always reliable and professional! Quiet atmosphere. Gay is always so accommodating, pleased with our experiences every time. They Only thing that I s Always reliable and professional! Quiet atmosphere. Gay is always so accommodating, pleased with our experiences every time. They Only thing that I see that could be watched for us dirty fingerprints like grease or something always o the drivers side door. More

60,000 mile Service Everything was great from start to finish! Loaner was ready. Communication was great. Windshield was repaired. Herrin Gear always does a great job Everything was great from start to finish! Loaner was ready. Communication was great. Windshield was repaired. Herrin Gear always does a great job. Excellent service. More

Professionals at making a necessary task easier to get done Josh Watts for very courteous and professional. He was very careful to make sure I knew ahead of time the cost of the 30,000 mile service but also the Josh Watts for very courteous and professional. He was very careful to make sure I knew ahead of time the cost of the 30,000 mile service but also the importance of it. I appreciated so much him providing me this information. I had made and appointment so I was provided a nice user car which makes having to bring in a car for service much more convenient. If I had one "gripe" it would be that the user car was extremely low on gas and I felt I needed to add some gas just to get to work and back to the dealership. I probably would have made it fine but I'm not the type person that is comfortable when the gas gauge is really low. All in all, as usual with you folks, you folks make a necessary task (getting car serviced) as easy and comfortable as possible. By the way, got the car back much cleaner than it was when I dropped it off. Thanks so much for that. . . Stan Humphreys More

Al is very kind and a great service provider. I gave 5 stars because I have had nothing but excellent service since I have been going to Herrin-Gear Lexus. Al is very accommodating in making sure I gave 5 stars because I have had nothing but excellent service since I have been going to Herrin-Gear Lexus. Al is very accommodating in making sure that a courtesy vehicle is available if needed, and service is always timely. More