Herrin-Gear Lexus

Fake smile and speckled business practice If you walk to this dealership with good credit and lots of cash you would think these are the most wonderful people. I bought two new cars from them If you walk to this dealership with good credit and lots of cash you would think these are the most wonderful people. I bought two new cars from them and I signed all the paperwork electronically and did not review them carefully. When I later expressed my concern about the maintenance contract, their smile disappeared, the finance manager was rude and the general manager became very unpleasant. They charged me $1535 for four basic oil change and tire rotation and hundreds of dollars for bogus fees. Stay away from this dealership, there are five other Lexus dealers within 3 hours or less driving distance from Jackson in Memphis, Mobile, Birmingham, New Orleans, and Shreveport. More

Very nice Sean was great and very helpful He explained the operation of the vehicle I hope he is here when we need another car in the future Sean was great and very helpful He explained the operation of the vehicle I hope he is here when we need another car in the future More

1st Lexus This was my first time to buy a Lexus or anything from Herrin Gear for that matter. It was a pleasure dealing with Shaun. Thanks! This was my first time to buy a Lexus or anything from Herrin Gear for that matter. It was a pleasure dealing with Shaun. Thanks! More

Professional service I always get quick service when needed. Quote me price before service is performed. Clean facility and snacks and water available for customers while I always get quick service when needed. Quote me price before service is performed. Clean facility and snacks and water available for customers while waiting. More

Great Service. Went in for 30,000 mile service. Made service appointment with Gay and when I got there she knew my name, checked me in quickly, and had me out with Went in for 30,000 mile service. Made service appointment with Gay and when I got there she knew my name, checked me in quickly, and had me out with a loaner fairly quickly. Same experience when I picked up my vehicle. More

Excellent, friendly, efficient. Gay is always helpful, friendly, efficient, and a pleasure to work with. The service dept does a great job, too. I love having a clean car when I le Gay is always helpful, friendly, efficient, and a pleasure to work with. The service dept does a great job, too. I love having a clean car when I leave the dealership. More

Extremely accommodating We took our LS500 in for its10,000 mile service and to check a gear problem we were having. As usual, Gay was her accomodating and cheerful self. St We took our LS500 in for its10,000 mile service and to check a gear problem we were having. As usual, Gay was her accomodating and cheerful self. Stan got involved because of the gear question. He gave us a loaner overnight and drove our car himself to try to isolate and resolve the problem. Everyone involved was extremely helpful. More

Navagation System Problem Visit Herrin Gear's Lexus service department is the absolute BEST. I receive excellent service EVERY time I come in and I'm not exaggerating. On my most rec Herrin Gear's Lexus service department is the absolute BEST. I receive excellent service EVERY time I come in and I'm not exaggerating. On my most recent visit Josh (Lexus Service Representative) and Alan (Lexus Service Technician) were great when meeting with me to explain (clearly) the issue and to offer various options in order to remedy the problem in the most cost efficient way possible. Mathias (Lexus Audio Expert) was also very personable with his assistance of help to address the problem. It would be difficult to find a better service department anywhere in or outside of Mississippi. Thank you, P. Erlich More

By far the best vehicle sales/leasing experience ever!!! Rob - Gm and Cody - Sales associate went above and beyond to ensure that our first Lexus leasing experience was second to none. Mathias - vehicle deli Rob - Gm and Cody - Sales associate went above and beyond to ensure that our first Lexus leasing experience was second to none. Mathias - vehicle delivery speciIalist, also did an exceptional job teaching my wife and I how to use all of the high tech equipment included in our new NX 300 F-Sport. We were treated with the highest level of professionalism and respect from the meet and great to the lease signing and all the way to the delivery.. By far the best overall car buying experience we have ever had. We will have no problem highly recommending this dealership team to anyone we come in contact with who is interested in a new or used Lexus vehicle! Thanks again for a great experience guys. Although this was our first Lexus, I know it certainly won’t be our last! More

Car Service Car brought into Herriin Gear for a 20,000 mile checkup. The service was handled very smoothly, quickly and efficiently. I was kept posted by Gay L. a Car brought into Herriin Gear for a 20,000 mile checkup. The service was handled very smoothly, quickly and efficiently. I was kept posted by Gay L. as to cost and progress of the service. Also enjoyed the coffee and snacks while I was waiting. More