Herrin-Gear Lexus

Repair The service rep, Al, was more than helpful and made certain I had a loaner vehicle. He made this a good experience. This kind of service is why I wi The service rep, Al, was more than helpful and made certain I had a loaner vehicle. He made this a good experience. This kind of service is why I will always buy Lexus. More

Prompt courteous service and response to recall notice Service people treat you like you’re a celebrity! Friendly and accommodating. Very positive experience. Even when they are busy with other customers, Service people treat you like you’re a celebrity! Friendly and accommodating. Very positive experience. Even when they are busy with other customers, they make you comfortable with assurance of appropriate apologies for any possible inconvenience. More

Service center experience was great. Overall, the service visit was great. The service consultant was very nice and east to work with. I will recommend Herrin-Gear Lexus to friends. Overall, the service visit was great. The service consultant was very nice and east to work with. I will recommend Herrin-Gear Lexus to friends. More

5000 mile service The experience was great. My service tech Josh Watts was very helpful. I would recommend the Lexus service department to any one. We were very pleas The experience was great. My service tech Josh Watts was very helpful. I would recommend the Lexus service department to any one. We were very pleased. More

Fabulous car buying experience I began looking for a Lexus with an exact color and style in mind in3 months ago. Once I told the salesman, Alan Cowdery, what I was looking for he wa I began looking for a Lexus with an exact color and style in mind in3 months ago. Once I told the salesman, Alan Cowdery, what I was looking for he was super helpful helping me find just the right car. I’m 90 miles from the dealership and he emailed me when a couple of cars came in that fit my criteria. The style was right, the color was exactly what I wanted and Alan worked with me on my trade in and car price. I couldn’t have been happier with my experience and I love my car! Everything about The Who,e experience was easy and pleasant. More

Recall 2007 IS250 Brought my vehicle in for a recall item, great service. Customer service was great, repair time was explained and accurate. I would recommend this dea Brought my vehicle in for a recall item, great service. Customer service was great, repair time was explained and accurate. I would recommend this dealership to anyone. More

Great quick service! I was very pleased with the service. Gay made sure I was well taken care of and i greatly appreciated it. Thanks for a great experience! I was very pleased with the service. Gay made sure I was well taken care of and i greatly appreciated it. Thanks for a great experience! More

Had door guards placed on my car. There were some bubbles in the door guard and the service man Al showed them to me and explained they were there because of the cold weather and when There were some bubbles in the door guard and the service man Al showed them to me and explained they were there because of the cold weather and when it gets warmer they should go away. I appreciated him pointing them out and explaining why. Hopefully they do go flat when it gets warmer. Greg Hatten, who sold me my car, had a loaner car available for me which I really appreciated More

Customer oriented Helped with small problems and made them right , reattached cup holder between rear seats and placed bracket in other one, and reinstalled wind shield Helped with small problems and made them right , reattached cup holder between rear seats and placed bracket in other one, and reinstalled wind shield mounding not properly installed by body shop and completed timely. More

Al Bouldin was very helpful! I was somewhat shocked to learn that this Lexus dealership charges for tire rotation on tires that were purchased at their dealership. My husband has I was somewhat shocked to learn that this Lexus dealership charges for tire rotation on tires that were purchased at their dealership. My husband has bought tires at the Herrin-Gear Toyota dealership and they do not charge for rotation on tires purchased from them. Even most tire dealers do not charge for tire rotation if the tires are bought at their store. I also had to leave my car overnight because of a bulb that was not in stock. More