Herrin-Gear Lexus

Amazing!!! The customer service is amazing!!! I do not make impromptu decisions when getting a vehicle. I require time and space to make the right selection The customer service is amazing!!! I do not make impromptu decisions when getting a vehicle. I require time and space to make the right selection and best financial decisions for me. Although I am a returning customer (that says it all), I am always given the opportunity to make a sound decision without feeling pressured. My recent experience was amazing! The professional yet personable approach and continuous concerns regarding my needs and questions were addressed professionally and in a caring manner. They have a great team who strive in excellence and from my experience - succeed! More

Used car purchase Each employee was extremely helpful, friendly, and dedicated to providing awesome service during my purchase experience. They went over and beyond to Each employee was extremely helpful, friendly, and dedicated to providing awesome service during my purchase experience. They went over and beyond to ensure that my time was very rewarding. More

Purchase of vehicle Everything was great. Price could have been lower. I really don’t have a lot to add. I would recommend to anyone in the market for a Lexus. Everything was great. Price could have been lower. I really don’t have a lot to add. I would recommend to anyone in the market for a Lexus. More

Very satisfied Excellent customer service. Performed only needed service for my car. Did not try to ask for any extra services to incur extra charges. Will be back. Excellent customer service. Performed only needed service for my car. Did not try to ask for any extra services to incur extra charges. Will be back. More

poor service , dumb service techs and advisors, crappy place Only go here because it’s the only Lexus dealer in the area. Would never recommend anyone here . Very stupid staff here . Poor service . Very poor cus Only go here because it’s the only Lexus dealer in the area. Would never recommend anyone here . Very stupid staff here . Poor service . Very poor customer service More

Excellent service. Gay was very helpful in understanding the reason for my appointment. She was also very courteous and provided great customer service. I appreciate he Gay was very helpful in understanding the reason for my appointment. She was also very courteous and provided great customer service. I appreciate her professionalism although she was extremely busy with other clients. More

No problems. Met by Gay, who was very pleasant and helpful. Reservation time was honored and loaner car ready except for fueling which didn’t take long. Met by Gay, who was very pleasant and helpful. Reservation time was honored and loaner car ready except for fueling which didn’t take long. More

Tire rotation Brennan was very helpful in scheduling my tire rotation. He made sure it was done in a timely manner. He apologized for not sending my car to be washe Brennan was very helpful in scheduling my tire rotation. He made sure it was done in a timely manner. He apologized for not sending my car to be washed because there had been delays with the car washes. I appreciated his respect for my time. Previously I had been dealing with Gay and it was very obvious she had little respect for my time. Every time I came in it would be a several hour ordeal and she would always lengthen whatever time she had previously stated it would take. One time I called and left her a message which she didn’t respond to so when I called her back she said oh if only I got paid to return phone calls. I will not be putting up with her any longer. Brennan does such a wonderful job and I really appreciate his hard work. More

Had oil changed Gay always gets me in when I call. It’s not long before she’s calling that’ it is done (with a car wash) She’s great. I only have one issue and that i Gay always gets me in when I call. It’s not long before she’s calling that’ it is done (with a car wash) She’s great. I only have one issue and that is it cost $89 one time and $109 another time. What is the difference? More

Great job, Al! Al is my favorite service guy. He is so courteous and explains everything so well. Lexus is lucky to have Al who cares os much for your customers. Al is my favorite service guy. He is so courteous and explains everything so well. Lexus is lucky to have Al who cares os much for your customers. More