Herrin-Gear Lexus

Handled everything over phone with ease Third lexus lease in 5 years. chip partridge and Rob hadden make the Process effortless. They both go above and beyond the make the new car lease proc Third lexus lease in 5 years. chip partridge and Rob hadden make the Process effortless. They both go above and beyond the make the new car lease process effortless. Joy to work with both of them. More

Service work was excellent! The time delay from scheduled appointment to completion was excessive. Not enough service technicians were available that day. Reducing the number The time delay from scheduled appointment to completion was excessive. Not enough service technicians were available that day. Reducing the number of scheduled appointments available for that day would have been a good idea! Thanks More

Great experience Gay L., did a excellent job of describing what my problem was and why it needed to be repaired. Thank you Gay! I will recommend Lexus service Gay L., did a excellent job of describing what my problem was and why it needed to be repaired. Thank you Gay! I will recommend Lexus service More

Extremely pleased with Stan and his customer service It is nice to deal with have a service team that cares- 5 stars for Stan and his service department - He is so willinging to accommodate with all of It is nice to deal with have a service team that cares- 5 stars for Stan and his service department - He is so willinging to accommodate with all of the problems - More

Repair work Great customer service - The service consultant and the service techs provided quick and friendly results. The visit exceeded my expectations. I rec Great customer service - The service consultant and the service techs provided quick and friendly results. The visit exceeded my expectations. I recommend this car dealership. More

Service department The service department always does an excellent job. They schedule my appointment around me schedule and provide me with a loaner car so that there is The service department always does an excellent job. They schedule my appointment around me schedule and provide me with a loaner car so that there is no inconvenience for me. Plus, they are always quick and finish in a timely manner. More

Maintenance Brennan was exceptional. He provided me with a loaner last minute, and made sure to listen to my requests upon arrival and have all of my questions an Brennan was exceptional. He provided me with a loaner last minute, and made sure to listen to my requests upon arrival and have all of my questions answered at pick up. He also called me to make sure I wanted additional maintenance, which the maintenance crew suggested. He had my car finished quickly and was above standard. More

Great follow through and delivery of tire purchase There were a few missteps and miscommunication at first but the manager Stan got it all straightened out. Will continue to use them for all of our ser There were a few missteps and miscommunication at first but the manager Stan got it all straightened out. Will continue to use them for all of our service needs. More

Service/repair I called Gay and told her my problem. She had the part ordered and made my appointment for 4-13-19. She was there when I arrived took my car immedia I called Gay and told her my problem. She had the part ordered and made my appointment for 4-13-19. She was there when I arrived took my car immediately to the shop. Repairs were made and everything is working properly. Gay is very friendly and also keeps you informed of your vehicles syatus. More

Gay is AWESOME!!! Gay does an excellent job getting your car in the shop and out and keeping you informed. She is always pleasant and very easy to work with. Definit Gay does an excellent job getting your car in the shop and out and keeping you informed. She is always pleasant and very easy to work with. Definitely a keeper. More