Herrin-Gear Lexus

First time visit I was pleased with my visit to Herrin Gear Lexus of Jackson. I was greeted and helped by Gay Lurnadini. She recommended several services that my car n I was pleased with my visit to Herrin Gear Lexus of Jackson. I was greeted and helped by Gay Lurnadini. She recommended several services that my car needed. I was a little surprised by the price of my visit. I guess that comes with having a Lexus. Overall, I was pleased. The carwash was not a good one but, overall I was satisfied. More

Required maintenance Al was so very helpful in getting my car serviced in a very short time, as well as provide me with a CLEAN loaner car. Al was so very helpful in getting my car serviced in a very short time, as well as provide me with a CLEAN loaner car. More

5,000 mile checkup Excellent service - I was in/out in 45 minutes just as I was told when I made the appointment. So far, I am enjoying the Lexus experience! Excellent service - I was in/out in 45 minutes just as I was told when I made the appointment. So far, I am enjoying the Lexus experience! More

Loaner When I bring in my vehicle for service, I'm always told there's no loaner, I will have to have someone to come and pick me up or sit for over an hour When I bring in my vehicle for service, I'm always told there's no loaner, I will have to have someone to come and pick me up or sit for over an hour or longer. More

2013 ES350 45,000 mile service I have been a customer of Lexus since the early 2000’s. Since Stan has taken over as the service manager, my experiences with service have been except I have been a customer of Lexus since the early 2000’s. Since Stan has taken over as the service manager, my experiences with service have been exceptional. Stan always makes sure that things are taken care of in a timely and professional way. Andy is always helpful in explaining what issues you may have with the car and the best way to address them. I trust his opinions, experience and expertise. Josh has been very professional in setting up appointments, providing loaner vehicles and keeping you informed on the status of the service. More

Headlight replacement and oil change Josh was very helpful. He made sure to call and get my approval before continuing with servicing my car. I really appreciated that since the price was Josh was very helpful. He made sure to call and get my approval before continuing with servicing my car. I really appreciated that since the price was unexpected. He also brought my car around to me so I didn’t have to walk and find it. This may seem like a small detail but in my four years of having my car serviced at Herrin Gear Lexus no one has ever done that for me. I plan to use Josh again to coordinate my services. More

SUPERB Set an appointment for 8:30 for an oil change. Dropped vehicle off at 8:15, waited an hour (because there were 4 people ahead of me) and was out in a Set an appointment for 8:30 for an oil change. Dropped vehicle off at 8:15, waited an hour (because there were 4 people ahead of me) and was out in a timely manner! Perfect service and will definitely return back to Herrin Gear Lexus of Jackson, MS for services! More

EXCELLENT SERVICE FROM HERRIN-GEAR LEXUS ALWAYS! Gay, service manager, gave us 5-star service and so did the entire service department! If we have questions about a product or service for our Lexus, Gay, service manager, gave us 5-star service and so did the entire service department! If we have questions about a product or service for our Lexus, Herrin-Gear Lexus has the answers. More

Trouble Shooting The service department alerted me to the day the specific service technician would be in Jackson so I could bring my car in. He saw my car immediatel The service department alerted me to the day the specific service technician would be in Jackson so I could bring my car in. He saw my car immediately and did not have to wait. More

Excellent experience, patient and caring Was in a tight spot and needed to turn in my leased IS200t early. Greg was patient with us and took the time needed in order to figure out the best op Was in a tight spot and needed to turn in my leased IS200t early. Greg was patient with us and took the time needed in order to figure out the best option to get us into an RX350 without too much penalties. This is my third car with Herrin-Gear and they have proven to be the best Lexus dealership of the south. I live in Georgia and I will continue to drive over that way when the time comes again. More