Herrin-Gear Lexus

The service from the representative (Gay Lunardini) was excellent. She was friendly, courteous and kept us up to date on the status of the service. However, the loaner vehicle provided was not thoroughly excellent. She was friendly, courteous and kept us up to date on the status of the service. However, the loaner vehicle provided was not thoroughly cleaned and sanitized More

The customer service was great. Plus, the availability to book an appointment on line makes the process so much easier. I have not been to the dealership for service in awhile but I will definitely come bac book an appointment on line makes the process so much easier. I have not been to the dealership for service in awhile but I will definitely come back. More

Chip Partridge was excellent. He Handled trade in of 2 vehicles with a fair price and provided a fair price on a new 2021 RX350 vehicle. vehicles with a fair price and provided a fair price on a new 2021 RX350 vehicle. More

Top rate professionals! Informative, helpful, not pushy. Jim Hornbeck knows his stuff and was a great salesman. He really treated us really well and answered all our questions. Jim Hornbeck knows his stuff and was a great salesman. He really treated us really well and answered all our questions. More

Herrin Gear has Excellent Customer Service! In my opinion, Herrin Gear is the only place to buy a vehicle! Extremely helpful sales team, and outstanding customer service! opinion, Herrin Gear is the only place to buy a vehicle! Extremely helpful sales team, and outstanding customer service! More

Jason Summerlin was excellent. He greeted us and was very accommodating with loaner vehicle. He also communicated with me via text to update timing of service and expected pickup. We love Herrin Gear very accommodating with loaner vehicle. He also communicated with me via text to update timing of service and expected pickup. We love Herrin Gear Lexus service. More

On thing I had a problem was 3 credit pulled by to many creditors. TD auto, Toyato , Herin Gear and Lexus.. I have excellent credit. Why? Salesman advised he would only do two pulls. Not big deal I just t creditors. TD auto, Toyato , Herin Gear and Lexus.. I have excellent credit. Why? Salesman advised he would only do two pulls. Not big deal I just try to keep down so many inquiries But other than that great Salesman and staff the best!!! More

Work was timely. Christine made the concierge service easy. Driver Wilson so nice. The work was done quickly and well. I woill surely use again easy. Driver Wilson so nice. The work was done quickly and well. I woill surely use again More

The service provided was my 20,000 mile maintenance. The wait was excellent. My service advisor has been great. Although, I feel the service was pricey for an oil change and tire rotation. wait was excellent. My service advisor has been great. Although, I feel the service was pricey for an oil change and tire rotation. More

Jim Hornback did a great job in helping us find the right car. He was knowledgeable, friendly and helpful. And he was persistent, in the right way! car. He was knowledgeable, friendly and helpful. And he was persistent, in the right way! More