Herndon Chevrolet

I have a 2008 Chevy Suburban that was using oil. There is a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessi a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessive oil consumption between oil changes. Around 115,000 miles it started burning over two quarts in 4,000 miles. I called Love Chevrolet where I purchased the Suburban as well as over twenty vehicles in the past twenty plus years. They told me there were two steps in fixing this issue. They said if step one did not fix the problem bring it back and they would do step two. At the first oil change after step one it had used a half of a quart of oil, at the second oil change it had used a full quart of oil. I contacted Love Chevrolet and they said this is normal, let them know if it got worse. At the third oil change it had burned over two quarts. I contacted them and they told me to bring it in for them to look at. The day after I dropped it off they called and said I would have to pay a $ 400.00 deductible. I did not see why I should have to pay out of my pocket for an issue that was documented to have started prior to the warranty expiring. I felt that after all these years of loyalty they could have stepped up with better customer service. They did not offer any help in the matter all they wanted was the $ 400.00 or for me to trade in for a new Suburban. I called Herndon Chevrolet in Lexington SC and talked to Matt Williams and told him about all of my troubles with this motor and Love Chevrolet. He called me back the next day and explained it was Chevrolet's new policy to use a procedure to come up with the $400.00 deductible amount. He talked to me like a friend instead of a customer. He also got me a very nice GM Goodwill Authorization for a future purchase. After twenty plus years I will be taking all of my auto needs to Herndon Chevrolet in Lexington SC. Steffan Baker Watford Tile, Chapin SC More

Bought a 2004 Trailblazer new. When in the market for Silverado 2500 HD, diesel, I wanted to take advantage of year-end deals. Herndon did not have any in stock and would not be getting any more. I pur Silverado 2500 HD, diesel, I wanted to take advantage of year-end deals. Herndon did not have any in stock and would not be getting any more. I purchased one from Atlanta; unfortunately, the Michelin tires all had cracked sidewalls and needed to be replaced under warranty. Herndon’s service department (Donnie) refused to do so, since I did not purchase the truck from them. Fair enough, guess what, I will never buy from them ever again! More

I am the owner of a 2007 Chevrolet Suburban that I have recently had trouble with it leaking oil. I have been to the service department several times in the last few months and I would like to tell you how recently had trouble with it leaking oil. I have been to the service department several times in the last few months and I would like to tell you how much I appreciate Cindy Roof. Cindy has done nothing but showed exceptional customer service to me as in making sure my vehicle was repaired without a inconvenience to me by provinding me 2x with a rental vehicle to calling me several times to make sure my vehicle has remained in good service. I have never felt pushed or pressure to do any extra service from Cindy only to have her expert opinion on options to better service my vehichle. Herndon has fixed my truck and extensive cost only to find a way for it to be under warranty and cause me no out of pocket expensive. I would like to thank the dealership for their Awesome customer service but more importantly for Cindy she ROCKS!!!! More

Outstanding service (auto & customer)..would recommend this dealership to everyone. Car would not start in garage. Service advisor sent a wrecker out to transport my vehicle to service depart recommend this dealership to everyone. Car would not start in garage. Service advisor sent a wrecker out to transport my vehicle to service department. Service completed in a very timely manner and I was informed by phone when the car was ready. Thanks to the Herndon team, Lloyd Slyce More

My experience at Herndon Chevrolet was definitely beyond reproach. My alternator malfunctioned while driving from N.C. to Alabama late Friday afternoon on the 23 March; i initally called Onstar who diagnose reproach. My alternator malfunctioned while driving from N.C. to Alabama late Friday afternoon on the 23 March; i initally called Onstar who diagnosed the problem. They contacted the Herndon service department and i was greeted by Sarah, Brendan and another lady who provided me with a loaner vehicle and directions to a reputable hotel for the evening. The next morning they had my 2004 Chevrolet Suburban ready to go. I greatly appreciated the assistance as i know their service department was closed and they waited on their own personnel time waiting for my arrival. More

Today I picked up my new Silverado from TONY CARVELAS. It was a pleasure working with hime. He made the entire experience stress-free and enjoyable. The entire dealership is top notch. If you are looking for was a pleasure working with hime. He made the entire experience stress-free and enjoyable. The entire dealership is top notch. If you are looking for a new Chevrolet of any kind, go to Herndon and ask for TONY. (Tell him the Harrisons sent you). He'll take good care of you. More

I had a problem with a service charge at the end of last year. Today, when I got my car serviced, I mentioned it to Cindy who didn't know about the issue. She looked up my service record and promptly took year. Today, when I got my car serviced, I mentioned it to Cindy who didn't know about the issue. She looked up my service record and promptly took care of the matter at a savings to me. I am most appreciative of her understanding and attention to my frustration. I will continue as a satisfied customer. Thanks Cindy! More

I called Herndon Chevrolet about a EQUINOX that they had listed on QOOGLE and I received a price quote over the phone that beat other CHEVROLET dealerships by $3000.00 on the Equinox. I drove over 50 mile listed on QOOGLE and I received a price quote over the phone that beat other CHEVROLET dealerships by $3000.00 on the Equinox. I drove over 50 miles to the meet TONY CARVELAS due to HiS sales experience and the way HE treated ME on the phone. TONY CARVELAS was very easy to deal with on the phone and in person. It was great to deal with in the financing process and was able to get a very competitive finance rate. The whole process from test driving the truck to driving the truck home was less than two hours. The last vehicle I purchased at another dealership took over four hours. I would highly recommend TONY CARVELAS to family and friends and will consider them in future purchases. David & Bobbi Labrecque More

I deal with this dealership on all purchases of new vehicles and service work. The main reason is Mackey Monts. He treats me like he appreciates my business, he gets my vehicles in and out in a timely vehicles and service work. The main reason is Mackey Monts. He treats me like he appreciates my business, he gets my vehicles in and out in a timely manner, he keeps me informed every step of the way during the repairs, he is above all - honest with me. I always reccomed this dealership to my friends and neighbors. Thanks Mackey!!! More