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217 Reviews of Herlong Ford - Service Center
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November 10, 2018
Informative and repaired correctly The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles. More
by glynn1
Verified Customer
November 09, 2018
Professional and thorough. Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail. More
by JOHNLAMANNA0
November 02, 2018
Very nice and great service! The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the tru The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the truck. More
by TJDERRICK60
Employees Worked With
Gina Myers, Brittany Ashley
October 17, 2018
Timely service I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its done. I can enjoy tea and TV, or use Internet or bring something to read during the short time I am there. More
by cthoosierma
Employees Worked With
Holly at checkout., Gina Myers
October 17, 2018
Steering problem Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. More
by LPHOWLETT1
Employees Worked With
October 12, 2018
do the same thing over and over and expect different results Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do is rebalance the tires. Salesman is now complaining that they're losing money on the vehicle now because they keep having to work on it. Purchase paperwork says that they would take care of it. I've told them it's a bad tire, yet all they do is rebalance, drive, and say it's good now.....only to find out that it's not later down the road. He's apparently not concerned about the money that I've spent taking it back and forth nor the time that I've wasted trying to get it corrected. Don't waste your time with them. More
by bkbarrow01
October 11, 2018
In and out quick I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they ar I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they are top notch ,great people. If people were like Gina the world would be a better place ,I mean that from the bottom of my heart , Christopher Waters More
by chris2hammers
October 11, 2018
Good Customer Service Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. More
by lstrom
October 08, 2018
Fixing ABS Speed Sensor Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Mike's and still going strong! John More
by JBRUT64
October 01, 2018
Gina is beyond wonderful! Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent. Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent....she checked with me to ensure I approved of the additional work that was found to be necessary. She also communicated several extra times to keep me up to date on the progress (and texted a pic of my truck safely locked up inside before they left on Friday as a major sotrm approached). Very satisfied with the service department. Worth the extra drive for me to use this dealer. More
by HEH819
Employees Worked With
Gina Myers
