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217 Reviews of Herlong Ford - Service Center
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March 11, 2019
Friendly, Professional Service Herlong Ford continues to provide friendly, professional on time service. Brittany was very helpful and accommodating. I highly recommend Herlong Fo Herlong Ford continues to provide friendly, professional on time service. Brittany was very helpful and accommodating. I highly recommend Herlong Ford for all sales and service needs. More
by JOHNLAMANNA0
Verified CustomerEmployees Worked With
Brittany Ashley
March 11, 2019
Repair of vehicle I have an issue with the drivers side door making a vibration noise when the door is first opened. They were not able to fix the vehicle. The servi I have an issue with the drivers side door making a vibration noise when the door is first opened. They were not able to fix the vehicle. The service manager is going to do some research for me, then let me know of their findings, so I can bring it back in for repair. It is a 2018 F 150 truck. More
by RWINGARD
March 09, 2019
Service for recall on my F150 If you New you didn’t have the upgrade for my 3.5 eco boost engine why was I not informed until after I drove 30 miles to my March 6 8:30 appointment If you New you didn’t have the upgrade for my 3.5 eco boost engine why was I not informed until after I drove 30 miles to my March 6 8:30 appointment ? I would have to reschedule. A phone call to me would have saved me a 60 mile round trip and 2 hours of my day. More
by JAMMER0715
Employees Worked With
Gina Myers
March 07, 2019
Outstanding service at Herlong I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company insisted it was a Ford issue and ask that I take it to a dealer. Herlong agreed to meet with them and had them remove the windshield. Upon removal Herlong determined the leak was a result of a bad seal. The windshield was reinstalled and water tested and no leaks were found. Herlong went over and above in investigating an issue that was caused by another company. Herlong even cleaned the headliner to remove the stain from the leak. The folks at Herlong don’t just talk about customer service they live it. Thanks again. More
by Acstrasser
February 11, 2019
service was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am gla was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am glad dogs are welcome there More
by PAM.EDINGER
Employees Worked With
I do not recall the service writers name but she was very nice and fast
February 11, 2019
Service appointment We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments a We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments are a breeze, and so quick! More
by mwayne42
Employees Worked With
Other Employees :
Richard the Tech Professor; Merryl, Gina Myers
February 11, 2019
Service Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loane Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loaner to us to fix a problem with truck since purchase. problem still not fixed a year later. My truck has been at your dealership more than in my possession in the last year because your mechanics are apparently not knowledable in their field . The Ford F-150 has a known problem with the IWE system which your service department refuses to address. Within a month of purchase I had to replace all 4 tires, break pads and rotors. That should never have happened when you spend $32000 on a vehicle . I spent $1500 on an extended warranty that no other Ford dealer in my area will accept . I would never recommend Herlong . More
by SPROVENZANO
January 26, 2019
Friendly staff, good service My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me what had been done, and highlighted a few things that would need attention in the future. I have always been happy with my experiences at Herlong. More
by Patty25
January 21, 2019
Always friendly! Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it done proper and to my satisfaction. Highly recommend them. More
by dave.nessler
January 13, 2019
Service Dept. Is Awful Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, an Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, and he did not return my calls. He knew I was on the line and refused to pick up. This is frustrating and unprofessional. More
by PINKLION30
Employees Worked With
