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Herlong Ford - Service Center

Edgefield, SC

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217 Reviews

217 Reviews of Herlong Ford - Service Center

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April 17, 2019

Very satisfied!! I was very pleased with my service. I only waited a few minutes and found out that my first tune up was on the house. I was pleasantly surprised!! More

by douconn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Herlong, Brittany Ashley, Bryan Bedenbaugh
Apr 25, 2019 -

Herlong Ford responded

Douconn, thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 16, 2019

2019 F-150 radio update After several complaints about the radio not working properly, set up an appointment to have it checked out. Reason not working properly, was told, T More

by NICE1ERS013
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Bedenbaugh
Apr 30, 2019 -

Herlong Ford responded

Nice1ers013, thank you for leaving such a great review and high star rating. We are happy to hear that everything is working properly. Please let us know if there is anything else we can do to be of assistance. Have a great day!

April 14, 2019

Fast and Friendly Service We came for them to fix our windows on a wrong day. They took our vehicle in anyway. Thank You Would have been a long drive More

by DEBRA_BC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember, Jaime Carrow, Brittany Ashley
May 05, 2019 -

Herlong Ford responded

DEBRA_BC1,we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 14, 2019

The best service in the area,py with Extremely Happy with Herlong Ford services , every time I have a need with anything The service department is there to accommodate the appointments in More

by CLOPEZ846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Herlong, Brittany Ashley, Brian McCann
Apr 30, 2019 -

Herlong Ford responded

Clopez846, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for the review and for the continued support. We look forward to your next visit.

April 09, 2019

Customer care I recently took my car in for service. The care was awesome and very timely.. I would recommend Herlong and I will be going back. More

by ERINBENTLEY6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Herlong Ford responded

ERINBENTLEY6, thank you so much for the great review and for the recommendation. We look forward to your next visit! Safe travels!

April 08, 2019

Flat tire While traveling through Edgefield, I had a flat tire. The people at Herlong were extremely helpful and helped me get back on the road quickly. More

by dobyhome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do t remember names, but everyone I encountered was positive and helpful.
Apr 15, 2019 -

Herlong Ford responded

dobyhome, thank you for taking the time tell us about your experience. We are happy to hear we were able to help get you back on the road quickly. Please let us know if we can ever be of assistance again. Safe travels.

April 01, 2019

Routine Oil Change Went in for a routine oil change and tire rotation. Arrived 12 Noon, everyone was going to lunch. No problem. Finished service at 2:15. Seems like a r More

by CARGOLFSUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bryan Bedenbaugh
May 05, 2019 -

Herlong Ford responded

CARGOLFSUP, thank you so much for taking the time to review your experience with us. We would like to apologize for the extended wait and appreciate your patience. We hope that you will give us another opportunity to offer excellent customer service in a timely manner. Have a great day.

April 01, 2019

Misleading Very mislead on the service repair needed and time frame of when it would be fixed. Was told one thing by one person and then one thing from the other More

by lacwatts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh
May 05, 2019 -

Herlong Ford responded

Lacwatts, we are so disappointed to learn of this situation you have described. Please give our Customer Care Manager, Elizabeth, a call at (803) 637-3151 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

March 26, 2019

Installing Trailer Hitch Willing to help and very knowledgeable about my questions. Serviced my truck on time. Everyone is alway so friendly and on top of meeting your needs. More

by CHUIETHARLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ray, Bryan Bedenbaugh
March 22, 2019

Just an oil Change I had an appointment for just an oil change. The work began on time and was completed in a timely manner. The woman in service was very friendly and k More

by ZAPTWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Myers
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