Herlong Ford - Service Center

2018 Expedition Had to take 201 8 expedition to dealer to replace cracked lens cover we hadn't been gone long in loaner car before they called and had it replaced wit Had to take 201 8 expedition to dealer to replace cracked lens cover we hadn't been gone long in loaner car before they called and had it replaced with a brand new shiny lens excellent job More

Courteous, friendly, knowledge. I was very pleased with the service and the time was superb. I am usually offered a car wash where I purchased the car. I was not offer the was, but w I was very pleased with the service and the time was superb. I am usually offered a car wash where I purchased the car. I was not offer the was, but when I asked the employee took me car back but informed me that the wash station was not working. More

Redeeming grace I would like to thank Elizabeth in service management for open communication to fix the wronged of my first few visits and thank Bryan for his respect I would like to thank Elizabeth in service management for open communication to fix the wronged of my first few visits and thank Bryan for his respect and kindness, my third row mat my windshield replace( though not the same as the original) and my spare key I am indeed thankful, and I fill the gas tank of the car I was given to ride in while these services were being done to show my gratitude... you really do need more people like Natalie and Bryan be bless More

Always wonderful! Customer service at it's best! This dealership has exceeded my expectations every time. During my most recent visit for a check engine light I was tre Customer service at it's best! This dealership has exceeded my expectations every time. During my most recent visit for a check engine light I was treated like I was the only customer. As a female I have often had my concerns dismissed when dealing with car repairs, never the case here. I recently tried to have my engine light checked at another dealership because it was more convenient. I was treated as an inconvenience. I will only go to Herlong from now on. Brittany Clearer was amazing, always taking time to make sure I was taken care of. She even provided me with a loaner vehicle when my repairs took much longer than expected. Herlong is hands down the best dealership I have ever done business with!!! More

Good Experience, Great People Brittany Clester was great to work with and was very helpful. Would have like to have been updated on the status of my truck during the 4 days in was Brittany Clester was great to work with and was very helpful. Would have like to have been updated on the status of my truck during the 4 days in was in the shop, however Brittany and Brian were more then helpful. More

Friendly staff, good service My service is always performed in a timely manner. All the staff is friendly and helpful. the customer waiting area is clean and comfortable. I have r My service is always performed in a timely manner. All the staff is friendly and helpful. the customer waiting area is clean and comfortable. I have recommend Herlong without hesitation. More

Service the Way it is supposed to be!! Just an oil change and tire rotate, but Herlong did it right. They allow me to schedule a time, got me right in and the service done quickly. BTW, B Just an oil change and tire rotate, but Herlong did it right. They allow me to schedule a time, got me right in and the service done quickly. BTW, Britany was the voice on the phone AND the one that greeted us when we got there. Thank you for doing it right Herlong! More

Easy in and quickly out Got to the dealership a little early and was quickly checked in. Took them about an hour to perform my "The Works" service. They answered a couple Got to the dealership a little early and was quickly checked in. Took them about an hour to perform my "The Works" service. They answered a couple of questions I had about changing the batteries in the fob. More