Herlong Ford

Buying a used truck Everyone was professional and courteous. Jamie Henry was knowledgeable and attentive to our needs. We are very pleased with the purchase. Would recomm Everyone was professional and courteous. Jamie Henry was knowledgeable and attentive to our needs. We are very pleased with the purchase. Would recommend this dealership. More

my new car I had a wonderful experience at Herlong Ford. The sales associates were friendly and the payments were exactly what I needed! I highly recommend them I had a wonderful experience at Herlong Ford. The sales associates were friendly and the payments were exactly what I needed! I highly recommend them. More

Buying used truck Great. Took awhile to find what I wanted but Fred kept looking and came up with a good fit. Paperwork was handled efficiently too. Was very pleased wi Great. Took awhile to find what I wanted but Fred kept looking and came up with a good fit. Paperwork was handled efficiently too. Was very pleased with the entire transaction.. More

purchase of new vehicle By far the most amazing and outstanding service anywhere. They were extremely helpful with my needs and caring . Most places just care about the sell By far the most amazing and outstanding service anywhere. They were extremely helpful with my needs and caring . Most places just care about the sell but these people were more concerned with you and your satisfaction. I have been dealing with them from for a while now and would strongly recommend them. More

Excellent Customer Service and Excellent Sales Team I will definitely be dealing with this dealership again. Thank you Fred and Jaton. I will be recommending this dealership to all of my friends. I r I will definitely be dealing with this dealership again. Thank you Fred and Jaton. I will be recommending this dealership to all of my friends. I really feel like I gained new friends during the purchase of my new truck. Thank you all. Mark Jackson More

Best sales experience EVER. If you dream of the days when a handshake meant something and your vehicle was backed by a dealer that represents what you thought your vehicle should If you dream of the days when a handshake meant something and your vehicle was backed by a dealer that represents what you thought your vehicle should stand for, look no further! The team at Herlong Ford is AWESOME!! Wes Herlong, the sales manager, James and Jamie, the sales staff, and Meryl, the finance manager bring that feeling back. Basically what you get is small town service backed by the original American auto brand. If you're not shopping with Herlong Ford, you're gonna get taken a ride you didn't want. They are young, smart, know their products and make you feel like family. I think I was actually disappointed when everything was finished with our new truck because we couldn't just stick around and have more fun. Now I've been in sales, marketing and service and when you deal with this team, it'll just feel like family. Thanks to everyone we dealt with at Herlong Ford.... we are customers for life. Sincerely, Dave and Faith Keppler. More

Beware of this dealer There is no reason for Wes Herlong not keeping his word on two different phone calls he promised to replace the cost of repairs I paid for at a shop, There is no reason for Wes Herlong not keeping his word on two different phone calls he promised to replace the cost of repairs I paid for at a shop, after finding that their INSPECTION service was worthless. More

Best dealership and sales lady ever I’ve bought five vehicles from other dealerships in the past and this was the best one to deal with by far. I never felt pressured by Jamie and it was I’ve bought five vehicles from other dealerships in the past and this was the best one to deal with by far. I never felt pressured by Jamie and it was a very smooth transaction. I will return for my next purchase. More

Great experience I hate buying a car! Aggressive sales tactics. Confusing pricing, Sneaky extra charges. Endless followup phone calls. I dread the experience. Why must I hate buying a car! Aggressive sales tactics. Confusing pricing, Sneaky extra charges. Endless followup phone calls. I dread the experience. Why must a simple transaction be so difficult and stressful. Great news. I had a surprising experience at Herlong Ford. Found the car I wanted with an internet search. Great pricing. Absolutely no hidden fees or surprises. Sales staff that were actually helpful and pressure free. I traveled from Illinois to pick up the car. Thanks to American Airlines, travel plans were disrupted. I never made it to Augusta, but I did get to Charlotte, NC. I called to let them know the change in my plans and that I would drive a rental to Edgefield, SC.....Nope! Marquis Talbert drove to Charlotte and picked me up. 3 hours each way! I enjoyed the chance to get to know this fine young man. I got a great deal too. $3000 less than my local dealer quoted for the exact car. Richard the Tech guy is awesome. I kept his card for future reference. If you are in the market for a Ford, I would give them a chance. More

NIGHTMARE Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when we purchased an F250 Platinum. We contacted him by text because he did not come through with the items and we were ready for the liner. He promised again he would order everything. He was then either let go or quit. The lead salesman that took over our complaint told us not to cancel the appointment for the bed liner, that it would be honored and the purchase order would be called in. We were lied to yet again. We had to pay for the liner ourselves because they never called in the purchase order. When I called to complain, and get reimbursed, we were told they couldn't do it. WHAT??? We could have cancelled the appointment, and were told not to cancel!!! Now we are out 400 dollars! We have talked with the customer relations gal and I have left three messages to speak with Mr Herlong. He refuses to talk with us and has his employees call us with his messages. This is a TERRIBLE dealership with ZERO respect for its customers. All they care about it making a sale. To top it off, they didn't even do the paperwork in a timely manner, so when we tried to pay our taxes, we couldn't. The salesman put our previous tag on our new truck and it's not even registered yet. What a freakin nightmare! More