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Herlong Ford
Edgefield, SC
941 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way.
Why Buy From Herlong Ford?
We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area
No DOC fees, dealer fees or prep fees (this means there are NO hidden fees)
A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence
We deliver
Warranties are provided with ALL vehicles
We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans
Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale
Carfax reports provided for all vehicles
Family owned and operated since 1933
We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 941 reviews
October 19, 2018
Awesome Experience This was by far the best car buying experience I have ever had (and I’m not a spring chicken.) lol. Starting with my sales person, Glenn. From my fir This was by far the best car buying experience I have ever had (and I’m not a spring chicken.) lol. Starting with my sales person, Glenn. From my first contact with Glenn til I drove away in my new Expedition, he was fantastic. Glenn always listened to my questions, concerns, and then was able to put me in the perfect Expedition. I absolutely got everything I wanted. When time to buy the Expedition, Jaime came thru with flying colors. Jaime found me awesome financing. She also hooked me up with warranties that fit my driving habits. Then came Richard who saved my sanity by going over with me all the incredible technical “goodies” that came with my new Expedition. Again, Richard listened to and answered all my questions (and assured me I can call anytime with additional questions). When I left, my Herlong Ford team—Glenn, Jaime, and Richard—felt more like family. Thanks Guys!! More
by HappyWeezer
Employees Worked With
Richard White, Jaime Carrow, Glenn McCall
October 17, 2018
Steering problem Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. More
by LPHOWLETT1
Verified CustomerEmployees Worked With
October 17, 2018
Timely service I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its done. I can enjoy tea and TV, or use Internet or bring something to read during the short time I am there. More
by cthoosierma
Employees Worked With
Holly at checkout., Gina Myers
October 12, 2018
do the same thing over and over and expect different results Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do is rebalance the tires. Salesman is now complaining that they're losing money on the vehicle now because they keep having to work on it. Purchase paperwork says that they would take care of it. I've told them it's a bad tire, yet all they do is rebalance, drive, and say it's good now.....only to find out that it's not later down the road. He's apparently not concerned about the money that I've spent taking it back and forth nor the time that I've wasted trying to get it corrected. Don't waste your time with them. More
by bkbarrow01
October 11, 2018
Good Customer Service Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. More
by lstrom
October 11, 2018
In and out quick I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they ar I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they are top notch ,great people. If people were like Gina the world would be a better place ,I mean that from the bottom of my heart , Christopher Waters More
by chris2hammers
October 08, 2018
Fixing ABS Speed Sensor Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Mike's and still going strong! John More
by JBRUT64
October 07, 2018
Excellent experience Can not complain about the service. Excellent service with help in picking out my new truck. Unfortunately after leaving the dealership I was involve Can not complain about the service. Excellent service with help in picking out my new truck. Unfortunately after leaving the dealership I was involved in an accident and they were also extremely helpful with helping me make sure I had everything I needed. Will definitely be back to purchase another truck. More
by Pwbrig822
Employees Worked With
Jaime Carrow, James Ray
October 01, 2018
Gina is beyond wonderful! Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent. Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent....she checked with me to ensure I approved of the additional work that was found to be necessary. She also communicated several extra times to keep me up to date on the progress (and texted a pic of my truck safely locked up inside before they left on Friday as a major sotrm approached). Very satisfied with the service department. Worth the extra drive for me to use this dealer. More
by HEH819
Employees Worked With
Gina Myers
October 01, 2018
New Car - 1st Service Delay in ordering parts for horn malfunction. Informed part was ordered Monday and found out it was not ordered til Tuesday. Kept car for 5 days! Delay in ordering parts for horn malfunction. Informed part was ordered Monday and found out it was not ordered til Tuesday. Kept car for 5 days! More
by dcunningham0
Employees Worked With
