Herlong Ford

F-250 4x4 excrllent This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. This is the best Ford dealer around let me rep This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. More

New Truck Purchase This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was n This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was no different. James Ray was able to locate a truck with the features that I wanted and have it delivered promptly. The vehicle had been detailed and looked great when we arrived. Elizabeth Wiseman greeted us and obtained the keys so we could look the truck over. Richard White came out and covered all of the technical features with us in an easy to understand manner. Jamie took over from there and covered all of the options and completed all of the financial end of the deal. While we were in the dealership we were also greeted by Fred Muns who made sure we got a couple of hats for our grandsons. There is truly a team at Herlong who are very friendly, courteous and helpful which makes the car buying experience pleasant. More

bought a new f250 Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and an Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and answered all my questions and was honest and very good to work with. More

Great experience with no pressure. I was due for a “new to me” car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I tr I was due for a “new to me” car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I traveled from Lexington to Edgefield and would do it again for the great no hassle experience. The staff took time to explain the features of the car and show me how everything works. They even synced my phone. Thank you so much. I love my new Edge. More

Informative and repaired correctly The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles. More

Professional and thorough. Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail. More

Could improve Mike, the deal went fine. I was a bit put off by the fact that I was not told about the truck being a smokers vehicle., even after I asked. I don't kn Mike, the deal went fine. I was a bit put off by the fact that I was not told about the truck being a smokers vehicle., even after I asked. I don't know why dealerships never learn this. YOU CAN ALWAYS TELL! I don't care how much detailing you do. I am still waiting for a copy of the carfax. It should have been provided the day I was there. I asked for it and I have asked since and let you know the copy sent by phone is not readable. Lastly, the warranted insurance rates offered were way too high. I don't appreciate being asked what I want for coverage then having a finance person quote on whatever they think they can get away with. Price nearly cut in half towards the end. Someone didn't listen.,,,, It doesn't make sense to negotiate vehicle price then pay a huge premium for a warantee. An experienced car buyer knows that. More

Very nice and great service! The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the tru The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the truck. More

6 hours later--no truck! Found a truck online. Dealt with Fred Munns who was very nice and helpful. Drove 3 1/2 hours to get the truck. Arrived at 9 a.m. Test drove it and Found a truck online. Dealt with Fred Munns who was very nice and helpful. Drove 3 1/2 hours to get the truck. Arrived at 9 a.m. Test drove it and noticed a scratch in the factory tinting on the back window. Fred sent it to the detail shop. They put compound on it, buffed it, and heated it to get the material to come back together. Worker said he was able to get it where you could not see it, but he could not get it out. It was still there. Fred checked to see how much a new window would cost to install. THIS TOOK AN HOUR! Finally said it would cost $960--which we thought they would and should do. ANOTHER HOUR after asking the sales manager, we learn they are only willing to concede half the cost ($500). That just didn't sit well with us when were paying 70K for a new truck. (It also did not sit well that the sales manager talked about how she could not just pay $1000 for something you could hardly see when she was expecting us to pay 70K for something that we knew was not right.) We went to lunch to think it over, decided we would go ahead with the deal. The paperwork process started and THREE HOURS LATER we were still sitting with no financing info, no papers signed, and no truck. We finally left! More

Pleasant Experience Salesperson was knowledgeable , straightforward, and worked with my budget that was great. The finalization and paper work went faster than I expected Salesperson was knowledgeable , straightforward, and worked with my budget that was great. The finalization and paper work went faster than I expected and really appreciated that. More