Herlong Ford

They are an honest, straightforward dealership. They were honest and straightforward when dealing with me. They understood the value of my time and their hospitality showed. I would definitely recom They were honest and straightforward when dealing with me. They understood the value of my time and their hospitality showed. I would definitely recommend them. More

Great customer service. We were very pleased with the time James David and Jim spent with us in finding what we were looking for. We did not feel any pressure to buy. They We were very pleased with the time James David and Jim spent with us in finding what we were looking for. We did not feel any pressure to buy. They wanted us to find the right vehicle. More

Herlong Ford Everyone was very professional and friendly, knowledgeable and straight forward. Great experience, fantastic salesman and fianace people,I was recomme Everyone was very professional and friendly, knowledgeable and straight forward. Great experience, fantastic salesman and fianace people,I was recommended there, would definitely buy there again. More

New F 250 Great truck, great dealership, great people. They picked me and the wife at the airport. Everything went smooth. On the way home I had issues with the Great truck, great dealership, great people. They picked me and the wife at the airport. Everything went smooth. On the way home I had issues with the SYNC 3, I called Richard White twice, both times his help was invaluable. More

Nice to work with The sales portion of my experience had some ups and downs. James my sales person did a good job with things that were in his control. After some unex The sales portion of my experience had some ups and downs. James my sales person did a good job with things that were in his control. After some unexpected hiccups with the used truck, Elizabeth W. took the bull by the horns and got the Herlong Ford experience back on track. Herlong Ford has a jewel with her and should do whatever is possible to keep her around for a long, long time. I would recommend this dealer to a friend. More

Extremely satisfied We were very pleased with all employees we dealt with. They were very professional and accommodating. We will return for service request. Nice job We were very pleased with all employees we dealt with. They were very professional and accommodating. We will return for service request. Nice job to all. More

Could be happier COULD BE HAPPIER--explained~~Very disappointed with navigation system. Not up to date and the response from Ford and Navigation people-HAVE NO IDEA WH COULD BE HAPPIER--explained~~Very disappointed with navigation system. Not up to date and the response from Ford and Navigation people-HAVE NO IDEA WHEN IT WILL BE UPDATED. Would you be happy purchasing something expensive and it doesn't work properly. I did and I am NOT happy. More

Started great but still working through the final details! I found my used car online and the initial communication was immediate and excellent. We finally worked through a deal (mostly via text messages) and I found my used car online and the initial communication was immediate and excellent. We finally worked through a deal (mostly via text messages) and they even offered to drive the car 5 hours to me on a Saturday while still having the option to back out. I ended up buying it that day, and have been very happy with it since. There have even been a few follow up items with the salesperson on a few outstanding items. The paperwork was a different story. I was contacted by Herlong the day before my temporary tags expired and told that they were sending the paperwork overnight to my DMV, and I needed to visit the DMV the following day to finalize my tags and avoid penalty (I was in Texas at the time). After scrambling to do that, I found out that my tags could not be transferred from my old car (I am still not entirely clear why but according to the DMV it had to do with how the title was written/transferred), and now I had to pay a civil penalty for not carrying insurance on my old tags. Then 3 days before my payment was due and I still had not received paperwork from the lender, the dealer called to say that my paperwork had been stuck in Ohio due to the snow and that I needed to make my first payment over the phone. So what started out as a really great experience has left me a bit sour in the end. More

service was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am gla was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am glad dogs are welcome there More

honestly the best Kelly Sanders and his staff work super hard and don't make you feel like you are purchasing a car. they spend the time with you and are upfront and ho Kelly Sanders and his staff work super hard and don't make you feel like you are purchasing a car. they spend the time with you and are upfront and honest. they took the time to show me what they could and couldn't do. What I take away from Herlong is the fact that if they can't or won't be able to do something, they don't sugar coat and do what they can to make your purchase become the investment it is instead of just buying another vehicle. Meryl and Lacy also very much add to the incentive. Are approachable and very warming. they take the time to explain the process. Absolutely superb dealership. Cannot go wrong with anyone in there. More